Ratings
Auvik
SolarWinds Dameware
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
9.8
897 responses
Based on G2 Spring 2024
Competitors
Auvik
Product Summary
Auvik is a network monitoring and management platform that offers comprehensive visibility of an enterprise’s network topology and automates routine tasks, allowing MSPs and IT Teams to work efficiently. Real-time monitoring and backups support quick resolution of issues and lessen downtime, which allows IT professionals to focus on more complex tasks.
Use Cases
- Remote monitoring:
Auvik can detect remote devices in a network and collect data that is then analyzed in order to send out alerts that speed up troubleshooting. - Backups:
Auvik automatically saves backups of network configurations, decreasing downtime and preventing loss of data. - Simple to set up:
Auvik only takes a few minutes to set up and detect and automatically add endpoints within a network.
Shortcomings
- Price:
Users have cited Auvik as having much higher prices than competitors. Add-ons and monthly charges make it not cost-effective for smaller MSPS. - Slow load times:
Larger networks make the platform lag and load slowly.\ - Difficult interface:
Reports say that Auvik offers a lot of network monitoring features that can overload the interface or the network map, making them hard to use and navigate.
SolarWinds Dameware
Product Summary
Dameware Remote Everywhere offers cloud-native remote support tools that enable IT professionals and managed service providers (MSPs) to monitor remote endpoints and quickly resolve issues. To keep data and devices safe, Dameware employs encryption and multi-factor authentication. Dameware’s help desk functionalities and comprehensive reporting simplify and speed up remote support.
Use Cases
- Remote access:
Customizable remote access ensures that IT Remote access: Dameware Remote Everywhere allows technicians to access remote devices inside and outside a network to diagnose problems and execute commands to solve them. - Endpoint monitoring:
Technicians can view real-time and historical insight into device health and session details, allowing them to resolve any issues. - Remote support:
Users can streamline their remote support work by using Dameware’s helpdesk features, such as file transfer, screen sharing, and a built-in ticketing system.
Shortcomings
- Pricing:
The cost per technician is expensive for users relative to the features provided by Dameware. - Remote connection issues:
DNS conflicts can lead technicians to connect to the wrong device. - Graphics issues:
Screen resolution often suffers when using remote access functions, making it difficult for technicians to effectively troubleshoot devices.
NinjaOne
Why your peers choose us over Auvik and SolarWinds Dameware
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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