JumpCloud vs SolarWinds Dameware

NinjaOne

Ratings

JumpCloud

SolarWinds Dameware

NinjaOne Logo®

Overall

4.5
4.2

4.8

Meets Requirements

8.8
1,810 responses
8.7
30 responses

9.2

905 responses

Ease of Use

9
1,828 responses
8.7
30 responses

9.3

912 responses

Ease of Setup

8.8
1,623 responses
8.4
20 responses

9.4

804 responses

Ease of Admin

9
1,649 responses
8.8
20 responses

9.5

80 responses

Quality of Support

8.8
1,627 responses
8.3
26 responses

9.4

876 responses

Ease of Doing Business with

9.1
1,544 responses
8.6
21 responses

9.6

808 responses

Product Direction (% positive)

9.3
1,719 responses
6.7
28 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

JumpCloud

Product Summary

JumpCloud is a cloud-based, unified identity and device access management platform that allows IT teams to easily manage their Windows, macOS, Linux, iOS, iPad, and Android devices in one platform. Users may also enforce and patch systems remotely and seamlessly.

Use Cases

  • Device management:
    JumpCloud helps you monitor and manage multiple endpoint devices across different operating systems.
  • Patch management:
    Its platform secures your IT network with its automatic patching.
  • Integrations:
    JumpCloud integrates with several business applications.

Shortcomings

  • Unembellished solution:
    Many G2 users have stated that they would like JumpCloud to expand its endpoint management features.
  • User interface:
    JumpCloud could enhance its user interface so that itÂ’s easier to navigate and understand.
  • Flexibility:
    According to G2 users, JumpCloud is not as flexible and cannot be customized as easily as other tools in the market.

SolarWinds Dameware

Product Summary

Dameware Remote Everywhere offers cloud-native remote support tools that enable IT professionals and managed service providers (MSPs) to monitor remote endpoints and quickly resolve issues. To keep data and devices safe, Dameware employs encryption and multi-factor authentication. Dameware’s help desk functionalities and comprehensive reporting simplify and speed up remote support.

Use Cases

  • Remote access:
    Customizable remote access ensures that IT Remote access: Dameware Remote Everywhere allows technicians to access remote devices inside and outside a network to diagnose problems and execute commands to solve them.
  • Endpoint monitoring:
    Technicians can view real-time and historical insight into device health and session details, allowing them to resolve any issues.
  • Remote support:
    Users can streamline their remote support work by using Dameware’s helpdesk features, such as file transfer, screen sharing, and a built-in ticketing system.

Shortcomings

  • Difficult setup:
    Initial setup of SolarWinds Dameware can be difficult, according to reviews. Users also say that some technical expertise is needed to use the platform.
  • Remote connection issues:
    DNS conflicts can lead technicians to connect to the wrong device.
  • Graphics issues:
    Screen resolution often suffers when using remote access functions, making it difficult for technicians to effectively troubleshoot devices.

NinjaOne

Why your peers choose us over JumpCloud and SolarWinds Dameware

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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