Ratings
LogMeIn
Naverisk
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
LogMeIn
Product Summary
LogMeIn is an IT management and support company that offers secure remote access, IT management, and automation for users. LogMeIn helps IT teams remotely troubleshoot endpoint devices and streamline workflows through task automation. Using LogMeIn, IT teams are able to provide IT support for both on-premise and remote workforces.
Use Cases
- Remote access:
Customizable remote access ensures that IT teams will be able to provide support to an entire IT infrastructure. - IT management:
LogMeIn’s IT management software is composed of multiple tools, including RMM, IT security, and ticketing. - IT automation:
Users can remotely deploy and automate endpoint tasks for improved efficiency.
Shortcomings
- Cost:
The cost of the software is very high for the features that users receive, which makes it difficult for smaller businesses and MSPs to afford. - MacOS performance:
Software has performance issues on Mac machines, and users often run into setup challenges, connectivity problems, and accessibility issues. - Resolution issues:
Display resolution issues can appear when using the software, especially on Mac machines.
Naverisk
Product Summary
Naverisk is an IT services platform that consolidates remote monitoring and management (RMM), professional services automation (PSA), and service desk tools into one solution. With Naverisk, technicians can easily manage and monitor the entire IT environment. Tools such as patch management, alerts, and automation ensure that endpoints remain up-to-date, and efficient.
Use Cases
- Remote monitoring:
Naverisk monitors devices and servers in real time, allowing technicians to diagnose and remediate problems early. - Endpoint management:
Naverisk allows users to manage devices from a single console, keeping them updated and secure. With integrations, technicians can access remote devices. - Automation:
Technicians can code policies to automate routine IT tasks and workflows with open-source scripting.
Shortcomings
- Search feature issues:
Users have reported that the search function does not work well, making navigating the platform difficult. - Outdated interface:
Naverisk’s GUI has been described as lacking. Others are asking for more GUI customization to address this. - Steep learning curve:
Naverisk reviews say that the product requires time and resources to learn, and users can get lost when trying to navigate the platform.
NinjaOne
Why your peers choose us over LogMeIn and Naverisk
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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