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LogMeIn vs N-able N-central

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NinjaOne

Ratings

LogMeIn

N-able N-central

NinjaOne Logo®

Overall

4.6
4.3

4.8

Meets Requirements

9.4
8.4

9.2

905 responses

Ease of Use

9.3
132 responses
7.6
89 responses

9.3

912 responses

Ease of Setup

9.4
68 responses
7.1
77 responses

9.4

804 responses

Ease of Admin

9.1
68 responses
7.6
80 responses

9.5

80 responses

Quality of Support

9
116 responses
7.7
86 responses

9.4

876 responses

Ease of Doing Business with

9.1
65 responses
8.3
76 responses

9.6

808 responses

Product Direction (% positive)

8.4
123 responses
9
82 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

LogMeIn

Product Summary

LogMeIn is an IT management and support company that offers secure remote access, IT management, and automation for users. LogMeIn helps IT teams remotely troubleshoot endpoint devices and streamline workflows through task automation. Using LogMeIn, IT teams are able to provide IT support for both on-premise and remote workforces.

Use Cases

  • Remote access:
    Customizable remote access ensures that IT teams will be able to provide support to an entire IT infrastructure.
  • IT management:
    LogMeIn’s IT management software is composed of multiple tools, including RMM, IT security, and ticketing.
  • IT automation:
    Users can remotely deploy and automate endpoint tasks for improved efficiency.

Shortcomings

  • Cost:
    The cost of the software is very high for the features that users receive, which makes it difficult for smaller businesses and MSPs to afford.
  • MacOS performance:
    Software has performance issues on Mac machines, and users often run into setup challenges, connectivity problems, and accessibility issues.
  • Resolution issues:
    Display resolution issues can appear when using the software, especially on Mac machines.

N-able N-central

Product Summary

N-central is an IT management solution by N-able that allows organizations to manage, monitor, and secure their endpoints. N-central provides RMM, patch management, data backup, and IT automation features that enable IT professionals to streamline processes and gain control over their entire IT infrastructures. From the N-central platform, users can integrate their PSA solutions in order to manage both their businesses and IT environments.

Use Cases

  • RMM:
    With RMM, IT teams can monitor, manage, and secure their remote or on-premise IT infrastructures.
  • Patch management:
    N-central patch management helps IT teams secure and update their endpoint devices.
  • IT automation:
    Using IT automation features, MSPs and IT professionals can automate tasks to streamline workflows.
  • Remote access:
    With remote access, IT teams can provide IT support for all devices regardless of their locations.

Shortcomings

  • Complex UI:
    N-central users find the user interface unnecessarily complex, and new users experience a steep learning curve.
  • Unusual reporting:
    Device reporting is not real-time, and users are not able to acquire all the information they need from the reports.
  • Customer support issues:
    Customer support points users to pre-made guides and issues canned responses rather than working with the users to solve their technical issues.
  • IT automation challenges:
    IT automation setup on the platform is challenging and time-consuming.

NinjaOne

Why your peers choose us over LogMeIn and N-able N-central

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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