NinjaOne vs. ManageEngine: Why your peers choose NinjaOne over ManageEngine
Powerful and intuitive remote monitoring and management
Best-in-class Support
NinjaOne has been recognized as #1 in support year-after-year by users on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
Top-Rated Patch Management
NinjaOne offers top-rated OS patch management capabilities for Windows, Mac, and Linux endpoints and automated patching for over 100 third party Windows applications.
Fast, Secure Remote-Control
NinjaOne supports lightning-fast, one-click, secure integrations with multiple best-in-class remote control options, including TeamViewer, Splashtop, Control (ScreenConnect), and our proprietary Cloud RDP.
Multi-Platform Endpoint Management
One solution to monitor and manage your entire IT portfolio
Key Features
Discover and manage all your IT assets, from servers and networks to workstations and laptops. Get complete synchronous insight into endpoint health, performance, and behavior.
Backup endpoints locally and to the cloud to protect your critical business data from loss due to accidental deletion, destruction, or ransomware.
Minimize known vulnerabilities by automating patch identification, approval, and installation across Windows, Mac, and Linux servers and workstations.
Create custom, context-rich alerts that identify critical state changes or performance issues so you can identify the root cause of an issue and remediate faster.
Deliver a better support experience to end-users with lightning-fast tools for remote access, behind-the-scenes remediation, and proactive management.
Reduce remediation to a single click or fully automate resolution of repetitive tasks (software deployment, password resets, application restarts, etc.) with Ninja’s automation engine.
Do more with the resources you already have through smart automation, more efficient workflows, better data, and a centralized management console across IT teams.
NinjaOne vs. ManageEngine Reviews
| Criteria |  |
ManageEngine |
|---|---|---|
| Overall Rating | 4.8/5 | 4.4/5 |
| Meets Requirements | ||
| Ease of Use | ||
| Ease of Setup | ||
| Ease of Admin | ||
| Quality of Support | ||
| Ease of Doing Business with | ||
| Product Direction (% positive) |
Based on G2 Spring 2024
Implementation Time |
Payback Period |
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|---|---|---|
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| ManageEngine |
Based on 500+ verified user reviews on G2.
ManageEngine Endpoint Central
Product Summary
ManageEngine Endpoint Central is a cloud-based unified endpoint management solution that allows organizations to monitor, manage, secure, and remotely troubleshoot various endpoints. This software enables managed service providers (MSPs) to automate numerous IT tasks.
Use Cases
- Endpoint management:
Allows users to manage multiple endpoints from a single console and troubleshoot any issues. - Patch and software management:
Deploy software and patches to endpoints and servers and manage software licensing. Administrators can also block unauthorized software and manage permissions. - Remote access:
It allows users to monitor endpoints remotely and access the file manager, task manager, registry, and other tools.
Shortcomings
- High system resource usage:
This service requires a large amount of resource consumption on the device that’s being managed, which can cause performance issues. - Scalability:
When the number of endpoints and the complexity of the IT environment increases, the solution can struggle to perform and may become difficult to manage. - Customer support:
Some users have mentioned having difficulty getting support for complex issues and that the support team is often slow to respond or follow up. - Reporting:
Some users struggle to customize reports. Pulling or presenting specific data in the user’s desired format can also be challenging.
NinjaOne
Why your peers choose us over ManageEngine
NinjaOne is a comprehensive, unified endpoint manager built to cater to businesses of all sizes. This is made possible by its powerful scalability. This makes NinjaOne an ideal choice for IT professionals and MSPs looking for an endpoint management tool that is scalable for environments of any size, putting IT management at your fingertips from a “single pane of glass.”
Beyond scalability, NinjaOne stands out for its focus on empowering IT professionals and MSPs. While ManageEngine may need to refine its reporting features, NinjaOne’s reporting is intuitive enough to deliver clear, actionable insights, allowing users to identify and address potential issues quickly.
NinjaOne is Trusted by Over 17,000 MSPs & IT Pros Across the Globe
Here’s What Our Customers Say About Us
The best thing about our switch to NinjaOne from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way.
Chris Saas, Owner, OWC Pro IT Services
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutionsm
Drive Radical IT Efficiency
POWERFUL
Tools to deliver exceptional IT services
NinjaOne offers all the features you need for endpoint management and none that you don’t. We provide a comprehensive IT monitoring and management toolset with best-in-class integrations into a single pane of glass, ensuring you can deliver exceptional IT services quickly and effectively.
EXCEPTIONAL UX
Spend less time managing your tools
NinjaOne was built for the next generation of IT management. It’s fast, accessible from anywhere, and intuitive to use. We work hard to make sure our platform is simple to use, offers a beautiful UI, and provides a consistent user experience across web and mobile.
SUPPORTIVE
Support that helps you grow
With 100% free local support, training, and onboarding, we pride ourselves on offering the best support in the industry. Rated #1 in support and customer satisfaction, we are obsessed with releasing stable solutions, minimizing response times, and ensuring our partners are 100% satisfied with every interaction they have with NinjaOne.
NinjaOne vs. ManageEngine FAQs
How does ManageEngine compare to NinjaOne?
NinjaOne is an endpoint management solution for MSPs and IT professionals looking for an all-in-one tool. It offers remote monitoring and management, patch management, automation, and built-in cloud backup, eliminating the need for multiple disjointed tools.
While ManageEngine offers similar functionalities through a suite of separate products (like Endpoint Central and RMM Central), NinjaOne seamlessly integrates these features within a single, intuitive console. This makes NinjaOne easier to learn, navigate, and manage, especially for busy IT teams juggling multiple tasks.
Does ManageEngine offer integrations?
Yes, ManageEngine offers integrations. However, they focus more on connecting with other ManageEngine products, creating a unified environment to keep their users within the ecosystem. This can be a plus if you mainly use ManageEngine tools. But, if you rely on other software already, the limited integrations with external apps might be restrictive.
Does ManageEngine offer reporting capabilities?
ManageEngine offers reporting capabilities but needs improvement in its customization aspect, making it challenging to tailor reports to specific needs or drill down into granular details.
How does customer support compare between ManageEngine vs. NinjaOne?
ManageEngine users expressed some concerns about the difficulty of getting support for complex issues and the slow response time. Meanwhile, NinjaOne is rated #1 for support and service based on a third-party survey of 380+ MSPs.
Additionally, NinjaOne covers all support channels, including free and unlimited onboarding and training. The platform also has a dedicated 24/7 team, which makes it a reliable choice for MSPs seeking exceptional customer support.
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