Industry:

MSP

Headquarters:

Mountain View, CA

Products Used:

Patch Management, RMM

Why GSDSolutions Switched to NinjaOne from Atera

Challenges

Lack of reliable remote access
Lack of documentation
Lack of automation
Basic patch management

Results

90% reduction in printing-related tickets
Automated, reliable reporting
5-minute new client onboarding
Robust and automated patch management

Industry:

MSP

Headquarters:

Mountain View, CA

Products Used:

Patch Management, RMM

Overview

GSDSolutions provides IT services focused on excellent customer support with low costs. With various areas of service throughout California, GSDSolutions services small businesses and non-profits and even donates a percentage of profits to local charities and non-profits to encourage “good in the world.” Before NinjaOne, Mark Andres, director of IT services, and the team used Atera to manage its clients’ IT needs. Due to significant missing features, Andres began looking for a new RMM solution.

Find out why the GSDSolutions switched from Atera to NinjaOne to manage and secure its network.

Automations reduce workload

“We setup a condition in NinjaOne that notifies us if processes stop, then triggers an automation to restart that process,” said Andres. Andres used this policy to reduce printing-related tickets from a client by 90%.

A powerful yet simple tool

“NinjaOne makes it easy to implement our clients’ compliance policies, whether they are patching, password complexity, or security configuration requirements. Best of all, NinjaOne makes it easy to report on compliance levels to our clients,” said Andres.

Quick and easy onboarding

“With NinjaOne, I can create a new organization, make a few minor adjustments, assign a few policies, and be good to go. For a standard client, this could take as little as five minutes,” said Andres.

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