NinjaOne vs. Datto

Why your peers choose NinjaOne over Datto

NinjaOne

VS

Powerful and intuitive remote monitoring and management

Top-Rated Patch Management

NinjaOne offers top-rated OS patch management capabilities for Windows, Mac, and Linux endpoints and automated patching for over 100 third party Windows applications.

One-click Remote Tools

NinjaOne gives our partners a robust suite of behind-the-scenes remote management tools for Windows, Mac, and Linux so you can triage incidents without  without connecting directly to the machine or interrupting end-users.

Best-in-class Support

NinjaOne has been recognized as #1 in support year-after-year by users on G2. With free and unlimited onboarding, training, and support, we are your partner in success.

NinjaOne vs. Datto Reviews

Datto
Overall 4.7

(2,414)
4.5

(691)
Meets Requirements 9.1
2,254 Responses
8.9
625 Responses
Ease of Use 9.2
2,283 Responses
8.8
665 Responses
Ease of Setup 9.2
2,123 Responses
8.7
574 Responses
Ease of Admin 9.2
2,061 Responses
8.8
482 Responses
Quality of Support 9.2
2,181 Responses
8.4
564 Responses
Ease of Doing Business With 9.5
2,023 Responses
8.9
456 Responses
Product Direction (% positive) 8.9
2,250 Responses
9.1
624 Responses

Based on G2 Summer 2025

Datto​

Product Summary

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Use Cases

  • Centralized management: Datto consolidates IT management tools, such as RMM, IT automation, patch management, and remote access into one dashboard.
  • IT Security Using Datto, IT teams can secure their IT environments with data backups and EDR. IT security professionals can also configure alerts to catch anomalies, allowing them to react to threats quickly.
  • Backup: With Datto IT teams can protect critical data thanks to its cloud backup and ransomware recovery features. In addition, Datto also offers SaaS backup for Microsoft 365 and Google Workspace data.

Shortcomings

  • Remote access: Reviews say that Datto’s remote access capabilities could be improved as the solution can have trouble connecting to remote devices. Its remote connectivity can be unreliable and slow as well.
  • Customer support: Some G2 users have stated that Datto’s customer support can be inconsistent regarding response time. Their technical support team may also not give answers tailored to each IT ticket.
  • Complex interface: According to reviews, Datto can be difficult to implement and configuring it requires more time and resources. Others have also mentioned that installing the Datto agent can be challenging.

Why your peers choose NinjaOne over Datto

Datto RMM is a cloud-based platform that helps IT teams remotely monitor, manage, and support endpoints in a single pane of glass. While a reliable solution for SMBs, Datto could improve its customer support, ease of use, and patch management system. In addition, NinjaOne offers more comprehensive SaaS backup tools compared to Datto. NinjaOne offers document versioning and granular restore options, giving IT teams more control and flexibility when it comes to securing SaaS data.

This is why NinjaOne is the #1 alternative to Datto. 24,000+ customers worldwide trust NinjaOne to seamlessly monitor, manage, and secure their endpoints and drive radical efficiency from day one. Specifically, G2 users choose NinjaOne over Datto because it is a comprehensive, powerful, and lightweight solution offering many features and functionalities.

“When we were using Datto, we had one employee who was fully dedicated to getting the most out of our RMM. NinjaOne is so easy to use and learn and includes so much out of box functionality, that when we switched to NinjaOne, we no longer needed an RMM manager. The amount of time NinjaOne saves us is worth every penny,”

Martin Wells // CEO at The Syscomm Group

This is why customers love us

NinjaOne Integrations

Splashtop logo Splashtop
Azure logo Azure
SentinelOne logo SentinelOne
Slack logo Slack
CrowdStrike logo CrowdStrike
Okta logo Okta
ConnectWise logo ConnectWise
N-able logo N-able Passportal
OneLogin logo OneLogin
ITGlue logo IT Glue
  • Splashtop integration logo

    Splashtop

  • Azure integration logo

    Azure

  • SentinelOne integration logo

    SentinelOne

  • Slack integration logo

    Slack

  • CrowdStrike integration logo

    CrowdStrike

  • Okta integration logo

    Okta

  • ConnectWise integration logo

    ConnectWise

  • N-Able integration logo

    N-Able

  • One Login logo

    One Login

  • IT Glue logo

    IT Glue

Deliver remarkable IT services

Monitoring and Alerting icon

Get insights at-a-glance

See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.

Helpdesk icon

Improve end-user support

Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.

Endpoint task automation icon

Do more with less

Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.

Eliminate Manual tasks icon

Focus on growth

Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.

Complete tasks faster

Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster

NinjaOne vs. Datto FAQs

NinjaOne excels in its user-friendliness. Compared to Datto, which may be complicated for some, NinjaOne can be used by almost anyone. NinjaOne is also a superior Datto alternative in terms of integration capabilities and reliability: NinjaOne remains fast whether you’re managing 50 or 50,000 endpoints.

Datto does offer third-party patching, but it is limited compared to NinjaOne. Some G2 users have said that Datto’s patch management does not automatically patch all business applications, with some software needing to be manually patched. Conversely, NinjaOne leverages automation to improve your patching compliance. You can read about NinjaOne’s patch management solution for more information.

As an entirely cloud-based solution, NinjaOne is incredibly quick to set up and implement. In addition, NinjaOne offers free and unlimited onboarding, training, and support, contributing to its market-leading CSAT (customer satisfaction score) of 97%.

While Datto is also cloud-based, some G2 users have said that the initial learning curve can overwhelm beginner IT technicians.

Currently, Datto only offers remote control tools for Windows. NinjaOne, on the other hand, offers remote tools for Windows, macOS, and Linux devices. This makes NinjaOne an all-in-one solution that allows you to manage more endpoint devices in a single platform.

While Datto performs automated SaaS backups three times a day, NinjaOne offers more customization options for backup automations. Users can configure specific schedules and frequency as needed. NinjaOne offers even more flexibility with its granular data restoration. IT professionals can restore any item or version from the backup continuum, as opposed to Datto which can only recover data from a single snapshot.
NinjaOne is remote-first solution that enables IT teams to monitor, manage, patch, backup, and secure their endpoint devices. Reviewers on G2 report that Datto’s built-in remote access tool struggles with connectivity issues, especially when it comes to macOS support. On the other hand, NinjaOne Remote enables technicians to connect to Windows and macOS endpoints with a single click, allowing them to diagnose and resolve issues more efficiently.
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