Device42 vs LogicMonitor

NinjaOne

Ratings

Device42

LogicMonitor

NinjaOne Logo®

Overall

4.7
4.5

4.8

Meets Requirements

9
37 responses
9.1
217 responses

9.2

905 responses

Ease of Use

8.9
37 responses
8.7
224 responses

9.3

912 responses

Ease of Setup

8.6
33 responses
8.7
179 responses

9.4

804 responses

Ease of Admin

8.8
33 responses
8.7
182 responses

9.5

80 responses

Quality of Support

9.6
36 responses
9.1
355 responses

9.4

876 responses

Ease of Doing Business with

9.5
32 responses
9.1
264 responses

9.6

808 responses

Product Direction (% positive)

9.4
36 responses
9.2
210 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Device42

Product Summary

Device42 is a full-stack agentless discovery and dependency mapping platform for hybrid IT. It is also an IT asset management platform built for complex IT environments, unifying IT visibility across data centers and clouds.

Use Cases

  • Customer support:
    Device42 users acknowledge the platform’s customer support. Their support team responds to issues and listens to feedback.
  • Installation:
    Users pointed out that Device42 is simple to install and deploy. Device42’s installation offers minimal complexity, streamlining the whole deployment process.
  • RESTful API:
    Device42 features a RESTful API, which promotes extensive and flexible integration capabilities. This API enables Device42 to integrate seamlessly with internal systems and other platforms, enhancing its utility.

Shortcomings

  • User interface:
    Some users have raised issues with Device42’s user interface, which they say is complex and a bit cumbersome when manually editing switch ports. It can affect the overall user experience and sometimes hinder workflow efficiency for IT administrators.
  • Documentation:
    Device42’s documentation could use some improvement and updating. Users specifically pointed out the need for improvements to the documentation of the user interface, reporting, and the software’s main uses.
  • Limited Large-Scale Visualization:
    Some platform users desire better visualization and holistic views of physical interconnections on a larger scale. This limitation affects users who need broader overviews of their network infrastructure?.

LogicMonitor

Product Summary

LogicMonitor is a SaaS-based, cloud-native monitoring platform that consolidates several monitoring tools. It enables MSPs and IT administrators to use a single hub to monitor an organization’s IT infrastructure. It can seamlessly collect data, provide valuable insights into device or server performance, and alert technicians to any anomalies discovered so that they can resolve any issues.

Use Cases

  • Remote monitoring:
    LogicMonitor gathers data and provides visibility into remote endpoint devices and networks.
  • Custom Data:
    Users can create custom datasets or simply utilize a template to extract data from endpoints and networks.
  • IT infrastructure security:
    LogicMonitor uses analytic and diagnostic tools to identify any issues with networks, servers, and applications and offer troubleshooting solutions.

Shortcomings

  • Complex configuration:
    Reviews say that setting up configurations, alerts, and custom integrations is a complex process that requires more technical expertise and time.
  • User interface:
    A lot of users have said that LogicMonitor lacks customizability for the interface, and the UI’s limited filtering options make navigating difficult.
  • Difficult setup:
    LogicMonitor has a lot of features which gives it a steep learning curve, and it can require more time and resources to get IT professionals comfortable with the platform.

NinjaOne

Why your peers choose us over Device42 and LogicMonitor

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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