LogicMonitor vs SureMDM

NinjaOne

Ratings

LogicMonitor

SureMDM

NinjaOne Logo®

Overall

4.5
4.7

4.8

Meets Requirements

9.1
217 responses
9
40 responses

9.2

905 responses

Ease of Use

8.7
224 responses
8.8
42 responses

9.3

912 responses

Ease of Setup

8.7
179 responses
8.6
37 responses

9.4

804 responses

Ease of Admin

8.7
182 responses
9
36 responses

9.5

80 responses

Quality of Support

9.1
355 responses
8.9
40 responses

9.4

876 responses

Ease of Doing Business with

9.1
264 responses
8.9
37 responses

9.6

808 responses

Product Direction (% positive)

9.2
210 responses
9.7
40 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

LogicMonitor

Product Summary

LogicMonitor is a SaaS-based, cloud-native monitoring platform that consolidates several monitoring tools. It enables MSPs and IT administrators to use a single hub to monitor an organization’s IT infrastructure. It can seamlessly collect data, provide valuable insights into device or server performance, and alert technicians to any anomalies discovered so that they can resolve any issues.

Use Cases

  • Remote monitoring:
    LogicMonitor gathers data and provides visibility into remote endpoint devices and networks.
  • Custom Data:
    Users can create custom datasets or simply utilize a template to extract data from endpoints and networks.
  • IT infrastructure security:
    LogicMonitor uses analytic and diagnostic tools to identify any issues with networks, servers, and applications and offer troubleshooting solutions.

Shortcomings

  • Complex configuration:
    Reviews say that setting up configurations, alerts, and custom integrations is a complex process that requires more technical expertise and time.
  • User interface:
    A lot of users have said that LogicMonitor lacks customizability for the interface, and the UI’s limited filtering options make navigating difficult.
  • Difficult setup:
    LogicMonitor has a lot of features which gives it a steep learning curve, and it can require more time and resources to get IT professionals comfortable with the platform.

SureMDM

Product Summary

SureMDM is a Unified Endpoint Management (UEM) solution by 42Gears that provides IT teams with control over their organizations’ mobile, traditional and IoT endpoint devices. It features IT operation tools such as reporting and automation to improve productivity.

Use Cases

  • Mobile device management (MDM):
    SureMDM allows users to enroll, provision, deploy, manage, and retire mobile endpoint devices.
  • Remote access:
    SureMDM features built-in remote access, which allows users to remotely connect to devices to diagnose and troubleshoot issues.
  • Automation:
    SureMDM utilizes automation to handle repetitive tasks, reducing the need

Shortcomings

  • Device enrollment issues:
    The enrollment process is complex and can be time-consuming, as users have reported that devices often fail to enroll.
  • Steep learning curve:
    Reviewers have said that they need more training and resources to better understand the platform’s features and configurations.
  • Long device tracking intervals:
    SureMDM’s mobile device tracking only updates every ten minutes. Faster speeds are locked behind higher subscription tiers.

NinjaOne

Why your peers choose us over LogicMonitor and SureMDM

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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