Automox vs Matrix42

NinjaOne

Ratings

Automox

Matrix42

NinjaOne Logo®

Overall

4.5
4.3

4.8

Meets Requirements

8.7
45 responses
N/A

9.2

905 responses

Ease of Use

9.3
45 responses
N/A

9.3

912 responses

Ease of Setup

9.2
42 responses
N/A

9.4

804 responses

Ease of Admin

9.1
44 responses
N/A

9.5

80 responses

Quality of Support

9.3
41 responses
N/A

9.4

876 responses

Ease of Doing Business with

9.4
41 responses
N/A

9.6

808 responses

Product Direction (% positive)

9.5
44 responses
N/A

9.8

897 responses

Based on G2 Spring 2024

Competitors

Automox

Product Summary

Automox is a cloud-native endpoint management solution that offers automated patch management and configuration of endpoints across multiple OS. Automox provides managed service providers (MSPs) and IT teams visibility of all endpoints. It allows organizations to automate software patch deployment, create custom scripts for Windows, MacOS, and Linux endpoints, and support third-party software.

Use Cases

  • Patch management:
    Automox automates software updates and the deployment of critical patches for endpoint device systems. Patch automation and custom configurations are available for Windows, MacOS, and Linux, as well as third-party software, including Google, Amazon, Adobe, and Java.
  • Remote monitoring:
    The built-in Automox Remote Control offers full visibility of all endpoints. IT administrators can locate non-compliant devices and remotely access, patch, and troubleshoot any issues.
  • Automated vulnerability remediation:
    Automox can integrate with scanning solutions to detect endpoint vulnerability.

Shortcomings

  • Complexity:
    Some users might find the platform’s advanced features a bit overwhelming, particularly if they are looking for a simple patch management solution.
  • Device recognition:
    Some users have encountered devices incorrectly showing an offline status. This issue requires the device to be manually rebooted to resolve.
  • Reporting:
    Some users have expressed that Automox’s reporting capabilities do not meet their needs as reports have limited information. Furthermore, the lack of multi-tenancy requires users to view reports from each tenant individually.

Matrix42

Product Summary

Matrix42 is an enterprise IT service management platform that helps IT teams automate and simplify various business processes. It also offers an IT asset management (ITAM) software solution that can support the lifecycle management of your software and hardware assets.

Use Cases

  • IT service management:
    Matrix42 provides a comprehensive database of all your assets so that you can address and resolve problems quickly.
  • IT asset management:
    Matrix42 manages all vendors, agreements, and contracts, and you can be notified when deadlines are near.
  • Software asset management:
    Matrix42 ensures that all your licenses are accounted for and kept up-to-date and compliant.

Shortcomings

  • Reporting:
    Matrix42’s reporting function is basic and may not be suitable for organizations that need more detailed information.
  • Third-party integrations:
    Matrix42 cannot integrate with many third-party business applications.
  • Clunky deployment:
    Matrix42 may take some time to deploy and implement.

NinjaOne

Why your peers choose us over Automox and Matrix42

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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