Ratings
Arcserve
IT Glue
Overall
4.2
4.6
4.8
Meets Requirements
8.3
12 responses
9
236 responses
9.2
905 responses
Ease of Use
8.8
12 responses
9
243 responses
9.3
912 responses
Ease of Setup
8.2
11 responses
8.5
162 responses
9.4
804 responses
Ease of Admin
7.9
11 responses
8.8
178 responses
9.5
80 responses
Quality of Support
8.9
12 responses
8.6
195 responses
9.4
876 responses
Ease of Doing Business with
8.8
11 responses
8.8
171 responses
9.6
808 responses
Product Direction (% positive)
6.5
10 responses
8.8
241 responses
Based on G2 Spring 2024
Competitors
Arcserve
Product Summary
Arcserve Unified Data Protection (UPD) offers enterprises data protection and disaster recovery. With its backup functionalities, it can help prevent data loss. This solution also protects IT environments from security threats such as ransomware. Arcserve allows IT administrators to manage all backups from a single cloud-based or private console.
Use Cases
- Backup and recovery:
Arcserve’s ransomware data recovery feature allows technicians to recover systems and data quickly, reducing downtime and preventing loss of data. - Disaster recovery:
In the event of a disaster or security threat, this solution restores vital data with instant VM and bare metal recovery (BMR). Granular restore capabilities provide technicians with more control over data and system recovery. - Centralized management:
Users can manage backups, data and restores from a cloud-based single console.
Shortcomings
- License management issues:
Users have complained of licensing errors preventing backups from being made. - Stability issues:
Connections with the server or the agents can be lost, which leads to backup failures. - Challenging interface:
Many users have complained that the GUI struggles to work on some browsers and OS. The interface is also outdated and difficult to navigate.
IT Glue
Product Summary
IT Glue is a platform that primarily focuses on IT documentation. The software is designed for IT service providers as secure storage for IT infrastructure information, configurations, passwords, and all confidential client data shared within the organization. IT Glue is a central repository of information for IT personnel to work on and share.
Use Cases
- Structured Documentation:
IT Glue’s marketing heavily promotes the software as a documentation management platform focusing on a well-put documentation framework. - Relationship Mapping:
The software links all related items together in the documentation. This makes information readily available to anyone working on it, which saves time and effort. - Easy-to-use permissions:
Granular permissions and other levels of permissions allow technicians to manage access to documentation, enhancing the security of stored data.
Shortcomings
- Interface design issues:
IT Glue reviews find that the user interface is not intuitive, and certain actions are hidden behind a dropdown. The platform also lacks customization options that could otherwise help streamline workflows. - Integration Issues:
Getting the data flowing on integrations is time-consuming. - Inferior Search Functionality:
It could improve its search feature, especially when it comes to finding where information is stored and conducting archival searches. - No Free Trial:
IT Glue doesn’t offer free trials, which is a downside for IT decision-makers who want to weigh their options first.
NinjaOne
Why your peers choose us over Arcserve and IT Glue
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle. In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.What they're saying
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