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Arcserve vs Connectwise Automate

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NinjaOne

Ratings

Arcserve

Connectwise Automate

NinjaOne Logo®

Overall

4.2
4.1

4.8

Meets Requirements

8.3
8.4

9.2

905 responses

Ease of Use

8.8
12 responses
7.2
99 responses

9.3

912 responses

Ease of Setup

8.2
11 responses
6.2
61 responses

9.4

804 responses

Ease of Admin

7.9
11 responses
7.1
61 responses

9.5

80 responses

Quality of Support

8.9
12 responses
7.4
93 responses

9.4

876 responses

Ease of Doing Business with

8.8
11 responses
8.8
495 responses

9.6

808 responses

Product Direction (% positive)

6.5
10 responses
6.9
97 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Arcserve

Product Summary

Arcserve Unified Data Protection (UPD) offers enterprises data protection and disaster recovery. With its backup functionalities, it can help prevent data loss. This solution also protects IT environments from security threats such as ransomware. Arcserve allows IT administrators to manage all backups from a single cloud-based or private console.

Use Cases

  • Backup and recovery:
    Arcserve’s ransomware data recovery feature allows technicians to recover systems and data quickly, reducing downtime and preventing loss of data.
  • Disaster recovery:
    In the event of a disaster or security threat, this solution restores vital data with instant VM and bare metal recovery (BMR). Granular restore capabilities provide technicians with more control over data and system recovery.
  • Centralized management:
    Users can manage backups, data and restores from a cloud-based single console.

Shortcomings

  • License management issues:
    Users have complained of licensing errors preventing backups from being made.
  • Stability issues:
    Connections with the server or the agents can be lost, which leads to backup failures.
  • Challenging interface:
    Many users have complained that the GUI struggles to work on some browsers and OS. The interface is also outdated and difficult to navigate.

Connectwise Automate

Product Summary

ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that simplifies and automates managing, maintaining, and troubleshooting endpoints. Its scripting function allows managed service providers (MSPs) and IT teams to automate routine processes and workflows and customize the platform to meet their needs.

Use Cases

  • Remote endpoint management:
    From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime
  • Patch and software management:
    Deploy applications and install updates using the solution ensure that devices are configured, optimized, and secure.
  • Automation:
    Cut down on routine IT workloads by automating repeatable tasks.

Shortcomings

  • Difficult implementation:
    Initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help implement and use the solution.
  • Complex interface:
    Technicians can take a long time to fully understand how to utilize the platform’s features and settings.
  • Lack of support for non-Windows devices:
    The solution is built more for Windows devices with less patching, actions, and data for other OS.

NinjaOne

Why your peers choose us over Arcserve and Connectwise Automate

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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