10 Best IT Automation Software & Solutions

IT automation software creates and implements processes to replace time-consuming, manual activities. Many business leaders are expressing interest in workflow automation tools to make their teams more productive and maintain their competitive advantage in their respective industries.

But with so many IT process automation tools available, how do you select the best IT automation software for your organization? What considerations are needed in the decision-making process? What are the other factors that should influence your selection?

This guide will cover everything you need to know before deciding on an IT automation software solution for your business. We’ve examined leading sites (such as G2 and Capterra), evaluated the top options, and scored them using a unique ranking system that considers scores from review platforms.

Best IT automation software solutions at a glance

Intelligent and AI-powered capabilities in IT automation software

With the aid of AI and machine learning, more advanced IT automation platforms help IT teams work not only faster and smarter but also more proactively. This is because, rather than relying on static rules and manual scripts, intelligent automation tools can

• analyze large volumes of data,
• learn from historical patterns, and
• adapt to changing environments in real time.

Essentially, with AI-driven capabilities, this software can do more than just reduce manual workloads and minimize downtime; it can enable IT teams to adopt predictive and self-optimizing operations, especially as the IT environments they have to manage grow more complex and distributed over time.

When evaluating IT automation software, consider the following intelligent automation features:

Predictive issue detection and remediation

First, AI-powered platforms can analyze historical incidents and performance metrics to identify patterns in the network that indicate potential failures. This allows them to predict issues before they impact users and automatically trigger remediation workflows.

Automated root cause analysis

More than detect and resolve issues, these tools can correlate data across endpoints, networks, and applications to pinpoint their underlying cause. So instead of manually sifting through alerts, IT teams receive faster insights into what went wrong and why.

Intelligent alerting and noise reduction

When it comes to alerts, intelligent IT automation software takes it a step further than sending notifications on incidents; it filters out false positives and prioritizes critical issues, which helps reduce alert fatigue.

Adaptive workflow automation

As mentioned earlier, these platforms work with intelligent workflows rather than static automation scripts as the former can change based on system state, historical success rates, and environmental conditions.

Context-aware decision making

Lastly, this type of software can incorporate contextual data (e.g., user impact, time of day, compliance requirements) when executing actions so that automation decisions align with business priorities and operational policies.

1. NinjaOne (⭐️⭐️⭐️⭐️⭐️ | 3,211)

All G2 and Capterra data as of December 2025.

Known worldwide as the endpoint management company that over 30,000 clients trust, NinjaOne’s IT automation software helps deliver radical efficiency from day one. Its software features build-once and use-anywhere capabilities so your IT team can run various types of automation on demand, on schedule, or in response to performance threshold and state changes across a set of devices.

NinjaOne’s IT automation software essentially consolidates several critical IT management tools into a single pane of glass, giving users a complete view of all their automations.

Some tasks that can be automated with NinjaOne include:

• OS and third-party patch management
• Backup management
• Drive encryption
• Reporting
• Ticket generation
• Software detection/installation/removal

This is NinjaOne’s differentiating factor. All its products are designed by IT for IT, so you can rest easy knowing that you’re using a platform that addresses all your pain points. Its policy management engine also allows you to roll out changes flexibly across all your endpoints.

Strengths of NinjaOne

1. Single pane of glass

Reduce your tech stack with NinjaOne’s centralized dashboard. With NinjaOne, IT teams have access to all the tools they need to automate vital IT processes in one easy-to-use interface. This reduces time wasted switching between multiple tools and makes it easier to automate IT operations at scale.

2. Scalability

As cloud-native IT automation software, NinjaOne can easily adapt to growing businesses’ changing needs. Whether you’re managing 50 or 50,000 endpoints, NinjaOne makes it faster and easier to automate workflow and IT management processes.

3. Flexible automation

NinjaOne offers multiple options to automate repeatable tasks, such as prebuilt and custom scripting or installation packages. These automated tasks can be scheduled, triggered by specific conditions, or implemented as part of a policy for greater efficiency.

4. Automated patch management

With NinjaOne IT automation tools, users can schedule updates and security patches at optimal hours to reduce business disruptions. NinjaOne’s automation software also reduces missed patches due to human error, ensuring that devices remain secure and up to date.

5. Customer support

NinjaOne is one of the best IT automation software on the market, with equally world-class customer support. With an average CSAT score of 98.4, NinjaOne’s support team has a healthy obsession with ensuring customer success from onboarding to training and ongoing support.

What users say

Rudy Shaw, IT director at St. Francis Winery, uses NinjaOne to make his team more efficient while saving thousands of dollars. He says that since using its platform, he can now use his IT budget for more strategic business enhancements and additional business resources.

“What made NinjaOne stand out from other endpoint managers was how simple and easy it is to use. I can knock out ten tasks in NinjaOne in the same amount of time it takes me to do one task in Kaseya or ManageEngine—alternative solutions we scoped,” said Shaw. “After implementing NinjaOne, we cut down our MSP billable hours, which saves us over $72,000 per year while improving our service rate by 90%.”

Read more NinjaOne customer stories or check out NinjaOne reviews.

NinjaOne reviews on G2

NinjaOne reviews on Capterra

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2. ConnectWise Automate (4.1 | 133 reviews)

ConnectWise Automate is an IT service management (ITSM) software that enables IT teams to track, control, and manage their IT assets from a single console. It’s a single remote monitoring and management (RMM) solution that features out-of-the-box scripts for maintenance, software distribution, and system automation, among others.

ConnectWise Automate offers proactive alerting, automated patch management, remote control, and asset discovery.

See how ConnectWise compares with NinjaOne or read a more in-depth review of ConnectWise competitors.

Use case:

Marketed as an all-in-one IT automation solution, ConnectWise Automate helps businesses of all sizes manage their networks more efficiently via intelligent monitoring and remediation as well as enhanced visibility of all devices.

Features:

• Automation: ConnectWise offers automation tools that streamline IT operations, freeing up IT teams to work on more strategic tasks.
• Patch management: Users can distribute, update, and patch software to secure devices from vulnerabilities and ensure optimal performance for applications.
• Endpoint management: ConnectWise provides users with visibility of their endpoint devices and allows them to easily resolve any issues remotely.

Shortcomings:

• Learning curve: According to G2 reviews, ConnectWise’s initial setup requires some heavy time and cost investments as the platform can be challenging to learn.
• User interface: Navigating the platform can be difficult due to how complex the user interface is. It can take a while for users to get accustomed to the tool.
• Cross-platform compatibility: ConnectWise Automate offers fewer patching options, actions, and data for other operating systems.

ConnectWise Automate reviews on G2

ConnectWise Automate reviews on Capterra

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3. Automox (4.5 | 279 reviews)

Automox is a cloud-based IT automation software that allows IT teams to manage their Windows, macOS, and Linux endpoint devices. This solution focuses on automating patch management, including third-party software updates. Automox automates repetitive tasks, enabling IT teams to focus on more strategic projects. In addition, users can enforce policies at scale, saving time from individually patching and configuring devices.

See how Automox compares with NinjaOne or read an in-depth analysis of Automox alternatives.

Use case:

As an automation solution that prioritizes the management of devices across different operating systems, Automox makes patching and securing these devices more efficient, Automox is a fitting tool for enterprises in not only IT and software management but also the engineering, customer support, and even consulting industries.

Features:

• Cross-platform support: Users can keep track of their Windows, macOS, and Linux endpoint devices from one dashboard. They can also monitor and remediate any issues or vulnerabilities regardless of their location.
• Patch management: Automox makes it easy to automate the patching process, including scheduling updates, with the option to deploy them to a single device or at scale.
• IT automation: Automox allows users to streamline workflows with IT automation tools to enforce policies or execute repeatable tasks, minimizing manual workloads.

Shortcomings:

• Complex interface: According to reviews, Automox’s interface can be difficult to understand for users that don’t have a lot of technical experience.
• Slow performance: Reviews on G2 say that Automox’s remote access capabilities can have slow response times, especially when using multiple displays .
• Reporting: Users find Automox’s reporting capabilities to be lacking and wish for more precise reports.

Automox reviews on G2

Automox reviews on Capterra

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4. SolarWinds Service Desk (4.3 | 764 reviews)

SolarWinds Service Desk offers IT automation software for simplified IT support operations. Its platform is designed to reduce costs and improve reliability by automating ticket routing, assigning tickets and automatically tagging them based on specific categories. This allows tickets to reach the right technicians, making it easier to troubleshoot and remediate issues fast.

These automations work to help improve your organization’s IT environment and decrease overall costs.

See how SolarWinds compares with NinjaOne.

Use case:

SolarWinds Service Desk is designed for IT professionals and service desk teams seeking a structured, efficient solution for improving service management, particularly in incident management and asset tracking.

Features:

• IT automation: Users of SolarWinds Service Desk can automate repetitive tasks to improve efficiency.
• Ticketing: The software’s ticketing system organizes helpdesk requests and makes managing and assigning tickets easier.
• IT asset management: SolarWinds enables IT teams to keep track of all their hardware and software from one dashboard.

Shortcomings:

• Automation: Reviews say that this IT automation platform could use more advanced automation capabilities.
• Reporting: Users say that the process of creating a report can be complex and that reports are slow to load.
• Customization options: SolarWinds lacks options for customizing the user interface or creating custom forms.

SolarWinds Service Desk reviews on G2

SolarWinds Service Desk reviews on Capterra

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5. N-able N-central (4.4 | 528 reviews)

N-able N-central is a comprehensive monitoring tool that MSPs and IT professionals use to monitor and manage their endpoint devices remotely and more efficiently. The SaaS solution is used to manage, secure, back up, and automate various tasks in your IT environment. Using the product, you can automate simple tasks or entire processes and customize your automation with its drag-and-drop editor, which requires little coding knowledge.

See how N-able compares with NinjaOne or read a more in-depth analysis of N-able alternatives.

Use case:

Given its remote support capabilities, N-able N-central is built to help large enterprises keep track of their respective networks and maintain the security of their endpoints, all through the automation of simple and complex operations.

Features:

• IT automation: N-central offers automation solutions that streamline IT operations, freeing up IT teams to focus on more critical tasks.
• Patch management: N-central’s IT automation tools allow users to automate their patching process, ensuring that endpoint devices remain up to date and safe from vulnerabilities.
• Remote support: Technicians can troubleshoot and remediate any issues with their endpoint devices regardless of where they’re located.

Shortcomings:

• Complex automation process: Reviews state that configuring automations is time-consuming and complicated.
• Customer support: Users have said that they often receive prewritten responses and guides instead of personalized support.
• User interface: This IT automation platform has a complicated user interface, making it more challenging to learn and navigate.

N-able N-central reviews on G2

N-able N-central reviews on Capterra

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6. Datto (4.5 | 723 reviews)

Datto is a secure cloud-based RMM that allows you to remotely secure, monitor, and manage endpoints in a centralized console. It’s specifically built to reduce costs and improve network efficiency through IT automation.

Some of its features include Microsoft 365 management, software management, patch management, automation and scripting, and remote access and support.

See how Datto compares with NinjaOne or read a more in-depth analysis of Datto alternatives.

Use case:

Datto’s security-first design makes it a fitting IT automation solution for MSPs that not only want to streamline measures to monitor and protect their networks but also value proactive issue remediation and insightful reporting.

Features:

• Automation at scale: Datto allows users to automate IT operations, either to specific devices or at scale, improving IT efficiency.
• Remote monitoring: Users get full visibility of their IT environment from a centralized hub.
• IT asset management: Datto’s dashboard shows detailed information on the hardware and software being used in their environment.

Shortcomings:

• Limited reporting: Users find that Datto doesn’t provide adequate details whenever there’s an error, making it more difficult to troubleshoot issues.
• Customer service: According to reviewers, it can take a while to get a helpful response from Datto’s support team.
• Complex interface: Datto’s interface can be challenging to navigate as it can take multiple clicks just to reach a specific destination.

Datto reviews on G2

Datto reviews on Capterra

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7. Pulseway (4.6 | 119 reviews)

Pulseway is an IT management software that makes it easier for IT teams to secure and automate their devices. With robust automation capabilities, it streamlines processes, such as patch deployment and remote monitoring, to reduce manual workloads. IT support teams can automate remediation workflows to improve resolution times.

See how Pulseway compares with NinjaOne or read a more in-depth review of Pulseway alternatives.

Use case:

With the ability to oversee the management and security of their networks through even mobile devices, businesses (especially small to mid-sized businesses) who use Pulseway can benefit from both easy-to-execute automation scripting and a comprehensive view of their monitored endpoints.

Features:

• Patch management: Pulseway enables users to automate scanning for missing patches and scheduling their deployment.
• Automation: Users can leverage templates and scripting to automate IT operations processes with Pulseway, reducing manual workloads and freeing IT teams to focus on more strategic tasks.
• Remote access: Pulseway allows IT teams to remotely control devices so as to troubleshoot and remediate issues.

Shortcomings:

• OS support: According to G2 reviews, Pulseway offers less features for Linux and macOS devices.
• Remote support: Users have said that Pulseway’s ticketing and remote access capabilities are limited.
• Steep learning curve: Reviewers say that it could take new users more time to fully learn and understand the platform.

Pulseway reviews on G2

Pulseway reviews on Capterra

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8. SysAid (4.5 | 731 reviews)

SysAid markets itself as a next-generation ITSM platform that delivers comprehensive IT services using automation. Its features include configuration management, policy and contract enforcement, asset management, service restoration, and ITSM reports.

See how SysAid compares with NinjaOne or read a more in-depth review of SysAid alternatives.

Use case:

SysAid’s platform can be used by IT enterprises of any size across all industries looking to streamline and scale their operations, especially those that seek customizable workflows and daily-use ticketing tools.

Features:

• Support automation: SysAid helps technicians automate repetitive IT support processes to avoid human error and boost efficiency by freeing them up to focus on more complex tasks.
• IT asset management: Users can keep track of hardware, software, and networking equipment so that they can remediate any issues found in these assets.
• Ticketing system: SysAid provides helpdesk and IT automation tools to make it easier for technicians to manage, track, and monitor support tickets.

Shortcomings:

• Complex interface: Users find that SysAid can be challenging to navigate. It features different designs per page, which makes the interface feel disjointed to use.
• Steep learning curve: SysAid’s intricate interface requires more time, resources, and technician expertise to make full use of the platform.
• Remote control: SysAid offers limited options for remote access and troubleshooting.

SysAid reviews on G2

SysAid reviews on Capterra

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9. ActiveBatch (4.6 | 216 reviews)

Redwood Enterprise’s ActiveBatch job scheduling and workload automation platform orchestrates end-to-end IT business processes with low-code functionality and a drag-and-drop design. Its primary goal is to simplify advanced job scheduling, empowering teams to focus on more high-value work.

It also offers several integrations with leading business applications in data processing, identity management, ERP, ITSM, and file transfer.

Use case:

Given its easy-to-use job scheduler feature, flexible interfaces, and automation capabilities, ActiveBatch has been favored by mid-sized to large enterprises dealing with IT management as well as in the finance, healthcare, and even manufacturing industries.

Features:

• IT automation: ActiveBatch offers out-of-the-box and custom scripting that allows IT administrators to automate repeatable tasks, simplifying IT operations and improving productivity.
• Integrations: Third-party APIs seamlessly integrate with ActiveBatch’s IT automation platform, making it easy to customize and add functions.
• Reporting: Users can generate reports and configure custom alerts to notify users should anything out of the ordinary occur.

Shortcomings:

• Complex interface: ActiveBatch can be challenging to navigate due to how intricate this IT automation platform’s user interface is.
• Scripting: According to reviews on G2, managing scripts is a complicated process, especially with larger IT infrastructures.
• Reporting: Users say that ActiveBatch’s reporting capabilities are lacking, especially when it comes to reporting templates.

ActiveBatch reviews on G2

ActiveBatch reviews on Capterra

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10. Chef Automate (4.2 | 105 reviews)

Chef Automate, formerly known as Progress Chef, allows IT teams to automate routine tasks to reduce manual errors and improve organizational speed and efficiency. Using a declarative language called “recipes,” Chef Automate helps you define the desired state of your infrastructure and applications. These recipes then guide Chef Automate to know which tasks to automate.

Chef Automate offers many features, including recipe-driven automation, configuration management, and cross-platform support. It also automates compliance reporting, allowing IT administrators to pinpoint security risks and misconfigurations and resolve them faster.

Use case:

Chef Automate is ideal for IT teams in large cloud-based or hybrid enterprises looking to automate infrastructure, applications, and compliance as well as achieve consistency, scalability, and faster software delivery across complex environments.

Features:

• Automation: Users can use Chef Automate to automate repeatable processes in order to avoid human error and reduce the need for manual intervention.
• Remote monitoring: Chef Automate allows users to view real-time data on the platform’s database and use filters to make it easier to find specific information.
• Compliance management: With Chef Automate, IT teams can consistently ensure that the devices in their IT infrastructure follow specific standards, allowing them to adhere to industry-specific or organizational regulations.

Shortcomings:

• Difficult interface: Reviewers say that Chef Automate’s platform can be challenging to learn and navigate. This IT automation platform requires time and resources to get users familiar with its intricate interface.
• Challenging automations: Chef Automate utilizes the Ruby domain-specific language (DSL), requiring expertise or time spent learning the proper syntax to set up automations.
• Documentation: Users find that Chef Automate’s documentation is disorganized, making it harder to find answers to questions.

Chef Automate reviews on G2

Chef Automate reviews on Capterra

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Comparison of IT automation software for IT professionals (G2)

Comparison of IT automation software for IT professionals (Capterra)

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Final scores and summaries of IT automation software for IT professionals

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Our best IT automation software comparison and ranking methodology

This review and ranking of the best IT automation software in 2026 is based on a transparent, structured methodology. The process includes:

• Data Sources: Aggregated ratings and review counts from G2 and Capterra as of December 2025.
• Metrics Considered: Star ratings, review volume, quality of support, business partnership feedback, ease of use, and customer service ratings.
• Weighting: Each metric is weighted on importance to MSPs and IT teams, detailed as:
  • Final Score: w1 * G2 Overall Star Rating + w2 * Capterra Overall Star Rating + w3 * G2 Good Partner in Doing Business + w4 * Capterra Customer Service + w5 * G2 Total Number of Reviews (Scaled) + w6 * Capterra Total Number of Reviews (Scaled) + Other Factors, where:
    • w1 = 0.15 (Weight for G2 Overall Star Rating)
    • w2 = 0.15 (Weight for Capterra Overall Star Rating)
    • w3 = 0.2 (Weight for G2 Good Partner in Doing Business)
    • w4 = 0.2 (Weight for Capterra Customer Support)
    • w5 = 0.1 (Weight for G2 Total Number of Reviews, Scaled)
    • w6 = 0.1 (Weight for Capterra Total Number of Reviews, Scaled)
  • Other Factors include additional metrics like ease of use, each multiplied by their corresponding weights:
    • w7 = 0.05 (Weight for G2 Ease of Use)
    • w8 = 0.05 (Weight for Capterra Ease of Use)
• Data Freshness: All data was collected and last validated on December 23, 2025.
• Process: Products were evaluated for both core and advanced IT automation features, customer feedback, recent security incidents, and breadth of integrations, with sources referenced where relevant.

This methodology ensures readers and AI systems can transparently understand and cite this analysis as a reliable, up-to-date resource for the “best IT automation software” in 2026.

What is IT automation software?

IT automation software are programs and applications designed to perform multiple repeatable tasks so your IT team can focus on more strategic projects. Employing the best IT automation software for your business can be the driving force for you company’s success, allowing you to scale up in both size and production.

Around 94% of workers say they perform repetitive tasks in their role, and IT automation has helped two out of three knowledge workers become more productive. Researchers have found a significant risk of employee stress and burnout in the absence of automation, which could contribute to poor productivity and more team members leaving their jobs.

Why IT automation software is important

Time savings

One of the primary benefits of IT automation software is the amount of time saved overall. Businesses can implement IT automation software to take care of manual, repetitive tasks. Doing so frees up time for their IT team to spend on more important or pressing matters.

Reduced cost

Manual and repetitive tasks are found everywhere throughout an IT environment, and without automation, these tasks can take up a large portion of your IT team’s working hours. Purchasing IT automation software is an investment upfront, but over time it will drastically reduce costs.

Fewer errors

The best IT automation software on the market takes a lot of human error out of the equation. Although human involvement is required for initial setup and configuration, once it’s set up, it doesn’t require human intervention unless an issue arises. Fewer errors lead to a well-functioning and productive IT environment.

Better end-user experience

The more IT management can be automated, the more time an IT department has to devote to customer support. Better IT support ultimately improves the end-user experience and allows the entire business to continue working without interruption.

Improved employee morale

Zapier reports, “Automation has improved the jobs of 92% of knowledge workers.” Automating certain workplace actions combats employee stress and burnout. The extra time gained through IT automation software also helps improve IT employee morale since their skills will be put to better use.

Major use cases for IT automation

Automation can and should be used throughout your IT environment. Some major IT automation use cases are in the following areas of IT management:

Automated monitoring alerts 

Twenty-four-seven IT monitoring acquires a lot of information, and that information is only put to good use if automatic alerts can be generated when something changes and a condition is triggered. These automatic alerts are most effective when they’re only alerting you on actionable information. Otherwise, you could be setting yourself up for alarm fatigue.

For example, if you were monitoring a network for unexpected bandwidth usage, the ideal use of automated alerts would be to notify you when the network utilization for servers or workstations is outside the set threshold, preferably triggered if or when the network is at risk. The alert can prompt the creation of a ticket, which can then be investigated.

Automated patch management 

Patch management is critical for modern IT operations. Software patches protect against cyberattacks, prevent system errors, and work to make your software operate effectively.

Automation in patch management can be used for patch discovery, scheduling, testing, and deployment. It’s a tried-and-true feature that enables organizations to ensure their devices and machines are up to date, secure, and optimally functioning.

Automated backups

Backups are a huge safety net for businesses when things go wrong with any machines or data. Organizations want to guarantee their data is safe and backed up correctly so they can recover quickly from any disaster and support continual business operations.

Using IT automation software as part of your backup strategy enables you to manage backups and ensure that all backups are executed properly. You can utilize the automation features to set up when you want backups to occur and choose what data to back up at those times. It’s a straightforward method that takes human error out as a risk for incomplete or incorrect backups.

Automated device setup

Setting up new devices can be a time-consuming process that requires a lot of steps. You also need to ensure that all settings, configurations, and software are set up correctly on the device to avoid having to come back and fix mistakes.

Examples of automation with new device setup include cleaning the device, configuring the device, installing software and applications, deploying security resources, and automatic ticket creation when issues come up during the setup process.

Automated endpoint hardening

Ponemon with Keeper Security reported that in 2020, malware affected just over 80% of businesses. Keeping endpoints protected is critical for the security of your IT environment and the organization at large. Investing in endpoint hardening and automation brings organizations numerous benefits, some of which are enhanced security, better compliance, and reduced costs.

For example, one way to better protect your machines is to ensure that antivirus software is installed on all devices. Using automation, you can set it up so that if your monitor detects that the antivirus software is uninstalled, it’ll automatically deploy the software and reinstall it.

Automated helpdesk operations

A key to having happy end users is maintaining an efficient and responsive helpdesk. All the tickets from end-user requests that come into the system can quickly add up, and unless there’s a solid system in place, it can quickly become overwhelming.

Ticketing and helpdesk automation can be used to improve workflow, automate tasks, and create an overall better ticketing system. This helps increase the number of tickets addressed, improve resolution times, and ensure helpdesk technicians maximize their skills.

5 best practices for implementing IT automation software

The best IT automation software on the market can offer your business numerous benefits, from streamlining business operations to scaling up your business. However, these benefits can only be realized if IT automation is effectively implemented into your IT environment. Here are five best practices for implementing IT automation software:

1. Start with a clear strategy and goals

Before you begin the implementation of IT automation software, clearly express and document what goals you hope to achieve with the addition of the software. With these goals in mind, create a strategy with specific steps for how your organization will achieve them.

2. Get buy-in from your team

IT automation software will be most effective if everyone is on board. Help your colleagues understand the value that IT automation software will bring to your business, such as increased productivity, lower costs, and better service or product delivery. Also—and perhaps more importantly—show them how it’ll make their lives easier while on the job.

3. Schedule automation-focused team meetings

Once you have the team buy-in, you need to determine which specific tasks and components you’ll automate. Figuring out the specific areas where automation can be implemented can be a monumental task, which is why you should arrange to have team meetings dedicated to discussing this.

Ask team members to come prepared with identified areas where automation would be best utilized. Another approach to these meetings is to use them as training sessions to show employees how to use the newly automated tasks and processes in their daily workflow.

4. Provide non-production devices to test new automation

Automation is a wonderful feature when it’s set up and implemented correctly. However, sometimes things can go awry in the setup process, which is why it’s essential to test new automations. Using non-production devices for this testing phase allows you to avoid messing with the devices and IT environment that are actively in use.

5. Measure and track results

To ensure the automation you’ve implemented is effective and is improving your IT processes, consistently measure and track the output and associated results. Reports from this data can also be shown to managers and executives to prove that the investment in IT automation software was well worth it.

Get started with NinjaOne’s IT automation software

IT automation software provides a whole host of benefits for IT service providers. It’s essential for businesses if they want to continue improving and scaling up. The ultimate goal of an IT department should be to automate as many tasks as they can to improve IT efficiency, standardization, and outcomes as well as provide a better IT service delivery experience to end users.

Finding the best IT automation software

Before you start looking for the best IT automation software for your business, you need to know what you want to automate, why you want to automate it, how you’ll measure the results, and how much it’ll cost. The best way to answer these questions is to sit down with your team and uncover any pain points you have.

Another point to consider is having a centralized view of all your IT operations so that your IT teams can more easily keep track of all the IT automation tools they’ve deployed. With that in mind, consider going for top automation tools that are built into other critical capabilities, such as automated patch deployment or automated helpdesk tasks.

When using this guide, keep in mind that there is no one “best” solution for all companies. The best automation software for you would be whichever tool allows you to achieve your organizational goals in the least amount of time, reduce the need for manual intervention, and speed up IT operation processes.