Pulseway is a remote monitoring and management (RMM) software solution that markets itself as a mobile-first tool for companies looking to optimize their IT network performance. Depending on your specific business goals and budget, Pulseway is an option worth considering. Nevertheless, the software does have its limitations.
You may be researching Pulseway competitors and determining which RMM tool best suits your needs. Remember that while no two RMMs are the same, there are still essential features for RMM solutions to have. These include:
- Reliable and fast remote access tools
- Automated patch management
- Wide variety of reliable reports
- Monitoring and alerting capabilities for devices, including SNMP
- Integrations with tools like professional services automation, etc.
An expert tip would be to sit down with your IT team, write down all your current pain points, and assess what you want your RMM solution to do. This will allow you to filter out the competition and help you make the most informed decision.
1. NinjaOne
NinjaOne is a proudly independent, founder-owned, and -led organization that serves over 17,000 IT teams worldwide. With over a century of combined IT technical experience, NinjaOne is committed to ensuring that its RMM solution is incredibly efficient, especially for remote and distributed workforces. This dedication to excellence has contributed to it being rated as the #1 RMM on G2 for years.
5 reasons to choose NinjaOne over Pulseway
1. Comprehensive coverage across all devices
Using a single-pane-of-glass approach, NinjaOne RMM monitors, supports, and controls all Windows, macOS, and Linux devices, servers, and virtual machines. This means your IT department gains complete visibility over your entire IT network from the start.
2. No onboarding fee
One of the reasons why people may search for Pulseway competitors is its pricing. According to some users, Pulseway charges a mandatory onboarding fee, regardless of the size or industry of your MSP. NinjaOne, on the other hand, offers a transparent pay-per-device monthly subscription with no hidden fees. This is a critical consideration when determining how much RMM software costs.
3. Quick reporting
NinjaOne is known for its accurate, reliable, and extensive reporting capabilities. Through its comprehensive reporting process, you can easily receive the data you need in your desired format. These reports can significantly improve your IT value, helping you effortlessly tell relevant business stories with the data while tracking which actions made the most impact.
4. World-class support
NinjaOne is consistently rated #1 in customer support because it believes that any technology is only as good as the people who manage it. Rather than templated, “cookie-cutter” responses that may take days to receive, the team at Ninja is committed to addressing each IT ticket in under 60 minutes of receiving it with tailored and knowledgeable responses.
5. User-friendly
NinjaOne is intuitive and meant to be used by anyone, even novice IT technicians. From deployment, users can instinctively determine which action button does what task. If users don’t understand a specific function or what to refresh their memory, NinjaOne provides free, unlimited training for all its clients.
See more about how Pulseway compares to NinjaOne.
Manage more endpoints with NinjaOne’s intuitive RMM software.
Strengths of NinjaOne
- Patch management. Any good RMM tool has comprehensive patch management software that fixes security vulnerabilities and ensures that your software and applications are all up to date.
- Software management. NinjaOne helps you create an all-in-one software installation package that you can immediately execute on all your devices.
- Auto-remediation. Your IT technicians can fully automate detecting and resolving a wide range of endpoint issues, including stopped services and open ports.
- Ticketing. Like all Ninja products, its IT ticketing system helps you save time through automation. NinjaOne’s ticketing system allows to automate and organize tickets based on different criteria and easily change their ticket status with just a click of a button.
- Rapid development cycle. NinjaOne is a dynamic product that is regularly updated based on its customer’s feedback. Not only are you given a roadmap of where the product is going, but you are assured that you are always experiencing the latest updates and bug fixes.
Customer story
Mr. Manoj Gopalakrishnan, Director of Information Technology at Al Abbar Group, needed an RMM that allowed his team to efficiently manage all their manufacturing and project management devices. After switching to NinjaOne, he found that his team was much more productive and they were spending significantly less money.
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution. NinjaOne’s efficient patching mechanisms allowed for quicker and more streamlined updates,” he says. “A comparative cost analysis showcases that our investment in NinjaOne is 15% more cost-effective than alternative solutions”
Read more NinjaOne customer stories.
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.
Reviews
- 1,055 reviews (at the time of writing)
- 4.8 / 5 stars
- 201 reviews (at the time of writing)
- 4.8 / 5 stars
2. Datto
Datto RMM is a cloud-based software solution designed to remotely monitor, manage, and support a large number of devices in a single dashboard. According to its website, its solution offers a unique combination of powerful features that are also affordable and scalable.
Use cases
While smaller IT departments use it, the company regularly markets its ability to scale with businesses.
Pros
- Remote monitoring and management. Datto allows IT technicians to monitor and manage their endpoints anywhere that has an internet connection.
- Integrations. Datto RMM integrates easily into the Datto Autotask PSA, which helps them gain more functionality from their tool.
- Simple design. Datto RMM features a simple UI that can be easily understood and used by most.
Cons
- Scalability problems. Many users have stated that Datto tends to lag once you add more endpoints to its solutions.
- Limited trial period. Datto does not offer its full product during trial. You only have access to limited features.
- Poor customer service. Some users are unhappy with the current response time of Datto’s customer support team.
See how Datto compares to NinjaOne or learn more about Datto vs. Pulseway.
3. Atera
Atera is an all-in-one RMM software solution marketed toward MSPs of all sizes. Its solution can manage all Windows, macOS, and Linux devices and can integrate with a number of applications.
Use cases
Atera is used by a wide range of MSPs, though it is more commonly found in smaller groups specializing in IT management.
Pros
- Pay-per-technician pricing model. Smaller MSPs may find this pricing model to be more attractive since they have fewer technicians to pay for. That being said, this may become an issue if you decide to scale.
- User-friendly dashboard. Atera RMM is relatively easy to use and understand.
- IT management. Atera’s solution helps you easily detect and remediate any IT issues before they become bigger problems.
Cons
- Limited integrations. Atera’s RMM software has limited integrations with other tools.
- Mobile device management. There have been reports of Atera’s mobile device management tool lagging or glitching at random times.
- Customer support. Some users have found Atera’s customer support team to be inconsistent and lacking.
See how Atera compares to NinjaOne or learn more about Atera vs. Pulseway.
Find the best RMM software after evaluating Pulseway competitors
All RMM solutions are designed to streamline your IT workflows easily, freeing your IT technicians to focus on more complex tasks. That said, not all RMMs are created equal. It’s important that you understand and evaluate the many available options in the market today and choose one that meets the unique needs of your organization.
If possible, try to schedule a free demo with your intended vendor so that you can experience all their features without committing to a contract. This can be a great opportunity for you to see if your desired RMM software has all of the capabilities you need.
