Ratings
SolarWinds Dameware
SuperOps
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
SolarWinds Dameware
Product Summary
Dameware, offered by SolarWinds in two editions – Dameware Remote Support (DRS) and Dameware Remote Everywhere (DRE), is an IT management solution that focuses on remote access and support. Offering both cloud (DRE) and on-premises (DRS) options, Dameware is best suited for IT teams and managed service providers looking for an ideal tool to help streamline their workflow and reduce challenges in remote endpoint troubleshooting.
Dameware offers cloud and on-premises solutions for businesses of all sizes. It integrates with third-party tools and complements other SolarWinds solutions, expanding the platform’s functionalities. In summary, Dameware supports remote administration focused on system troubleshooting across various environments.
Use Cases
- AD remote management:
Dameware has feature sets that manage Active Directory, allowing users to configure AD objects by adding, deleting, and updating them. - Alerting:
The platform can monitor performance metrics that trigger alerts if any of the metrics fall outside predefined thresholds. - Mobile remote support:
Dameware enables IT technicians to perform remote access using mobile devices, making remote troubleshooting easily accessible.
Shortcomings
- Connection issues:
Some users noted connection-related challenges, such as intermittent connectivity during remote sessions or failure to reconnect to devices after reboot. - User interface and navigation:
Other users pointed out their challenges in navigating the platform, saying that its user interface could be improved. - Multi-screen support:
Some Dameware reviews also said the platform’s multi-screen support needs improvement for a more efficient remote session.
SuperOps
Product Summary
SuperOps is a unified remote monitoring and management (RMM) solution that focuses on serving fast-growing small-to-medium businesses.
Use Cases
- Patch management:
Automated patching allows SuperOps users to ensure that devices and servers comply with industry standards. - IT automation:
SuperOps can automate repeatable tasks to reduce the need for manual intervention. This platform also offers out-of-the-box scripts commonly used by MSPS. - IT asset management:
Users can monitor all of an organization’s hardware and software globally and remotely access devices to remediate anomalies and issues.
Shortcomings
- Lacks many features:
As a newer solution on the market, SuperOps lacks many features that more mature RMM providers have. - Ticketing issues:
SuperOps ticketing feature lacks quality-of-life features and can be buggy. - Limited integrations:
G2 reviewers have said that the list of third-party integrations still needs to be expanded.
NinjaOne
Why your peers choose us over SolarWinds Dameware and SuperOps
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficient RMM platform.
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