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Connectwise Automate vs N-able N-central

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NinjaOne

Ratings

Connectwise Automate

N-able N-central

NinjaOne Logo®

Overall

4.1
4.3

4.8

Meets Requirements

8.4
8.4

9.2

905 responses

Ease of Use

7.2
99 responses
7.6
89 responses

9.3

912 responses

Ease of Setup

6.2
61 responses
7.1
77 responses

9.4

804 responses

Ease of Admin

7.1
61 responses
7.6
80 responses

9.5

80 responses

Quality of Support

7.4
93 responses
7.7
86 responses

9.4

876 responses

Ease of Doing Business with

8.8
495 responses
8.3
76 responses

9.6

808 responses

Product Direction (% positive)

6.9
97 responses
9
82 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Connectwise Automate

Product Summary

ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that simplifies and automates managing, maintaining, and troubleshooting endpoints. Its scripting function allows managed service providers (MSPs) and IT teams to automate routine processes and workflows and customize the platform to meet their needs.

Use Cases

  • Remote endpoint management:
    From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime
  • Patch and software management:
    Deploy applications and install updates using the solution ensure that devices are configured, optimized, and secure.
  • Automation:
    Cut down on routine IT workloads by automating repeatable tasks.

Shortcomings

  • Difficult implementation:
    Initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help implement and use the solution.
  • Complex interface:
    Technicians can take a long time to fully understand how to utilize the platform’s features and settings.
  • Lack of support for non-Windows devices:
    The solution is built more for Windows devices with less patching, actions, and data for other OS.

N-able N-central

Product Summary

N-central is an IT management solution by N-able that allows organizations to manage, monitor, and secure their endpoints. N-central provides RMM, patch management, data backup, and IT automation features that enable IT professionals to streamline processes and gain control over their entire IT infrastructures. From the N-central platform, users can integrate their PSA solutions in order to manage both their businesses and IT environments.

Use Cases

  • RMM:
    With RMM, IT teams can monitor, manage, and secure their remote or on-premise IT infrastructures.
  • Patch management:
    N-central patch management helps IT teams secure and update their endpoint devices.
  • IT automation:
    Using IT automation features, MSPs and IT professionals can automate tasks to streamline workflows.
  • Remote access:
    With remote access, IT teams can provide IT support for all devices regardless of their locations.

Shortcomings

  • Complex UI:
    N-central users find the user interface unnecessarily complex, and new users experience a steep learning curve.
  • Unusual reporting:
    Device reporting is not real-time, and users are not able to acquire all the information they need from the reports.
  • Customer support issues:
    Customer support points users to pre-made guides and issues canned responses rather than working with the users to solve their technical issues.
  • IT automation challenges:
    IT automation setup on the platform is challenging and time-consuming.

NinjaOne

Why your peers choose us over Connectwise Automate and N-able N-central

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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