Ratings
Connectwise Automate
SOTI MobiControl
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Connectwise Automate
Product Summary
ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that simplifies and automates managing, maintaining, and troubleshooting endpoints. Its scripting function allows managed service providers (MSPs) and IT teams to automate routine processes and workflows and customize the platform to meet their needs.
Use Cases
- Remote endpoint management:
From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime - Patch and software management:
Deploy applications and install updates using the solution ensure that devices are configured, optimized, and secure. - Automation:
Cut down on routine IT workloads by automating repeatable tasks.
Shortcomings
- Difficult implementation:
Initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help implement and use the solution. - Complex interface:
Technicians can take a long time to fully understand how to utilize the platform’s features and settings. - Lack of support for non-Windows devices:
The solution is built more for Windows devices with less patching, actions, and data for other OS.
SOTI MobiControl
Product Summary
SOTI MobiControl is an Enterprise Mobility Management (EMM) solution for managing, securing, and deploying devices across different operating systems. The platform’s feature sets suit IT administrators looking for a tool to provide visibility and control over enterprise-owned endpoints.
Use Cases
- User interface:
SOTI MobiControl features a user interface that simplifies device management. - Remote session:
Users like the platform’s remote session feature for its reliability and efficiency. - Application deployment:
SOTI MobiControl’s application deployment process is straightforward.
Shortcomings
- iOS support:
Users stated that while it’s a good EMM tool for Android and Windows, its iOS support can be improved. - Tech assistance:
Getting help from their tech and customer care can be challenging. - Geo-location map:
SOTI MobiControl uses a map for its geo-location tracking that’s difficult to navigate and doesn’t display some roads.
NinjaOne
Why your peers choose us over Connectwise Automate and SOTI MobiControl
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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