Auvik vs SyncroMSP

NinjaOne

Ratings

Auvik

SyncroMSP

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Overall

4.5
4.5

4.8

Meets Requirements

8.7
217 responses
8.7
92 responses

9.2

905 responses

Ease of Use

8.7
224 responses
8.9
93 responses

9.3

912 responses

Ease of Setup

8.7
179 responses
9
73 responses

9.4

804 responses

Ease of Admin

8.7
182 responses
8.9
76 responses

9.5

80 responses

Quality of Support

8.9
190 responses
9
73 responses

9.4

876 responses

Ease of Doing Business with

9.1
163 responses
8.3
91 responses

9.6

808 responses

Product Direction (% positive)

9.1
210 responses
8.8
86 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Auvik

Product Summary

Auvik is a network monitoring and management platform that offers comprehensive visibility of an enterprise’s network topology and automates routine tasks, allowing MSPs and IT Teams to work efficiently. Real-time monitoring and backups support quick resolution of issues and lessen downtime, which allows IT professionals to focus on more complex tasks.

Use Cases

  • Remote monitoring:
    Auvik can detect remote devices in a network and collect data that is then analyzed in order to send out alerts that speed up troubleshooting.
  • Backups:
    Auvik automatically saves backups of network configurations, decreasing downtime and preventing loss of data.
  • Simple to set up:
    Auvik only takes a few minutes to set up and detect and automatically add endpoints within a network.

Shortcomings

  • Compatibility:
    Auvik reviews say that not all network devices, such as Raspberry Pi devices, are compatible with the platform.
  • Alerting:
    Auvik reviews say that users often receive false positives from alerts. Users also wish that alerts had more customization options.
  • Slow load times:
    Larger networks make the platform lag and load slowly.
  • Difficult interface:
    Reports say that Auvik offers a lot of network monitoring features that can overload the interface or the network map, making them hard to use and navigate.

SyncroMSP

Product Summary

Designed primarily for managed service providers (MSPs), SyncroMSP is a software platform consolidating integral solutions for growing MSPs. With integrated RMM, PSA, and remote access tools, organizations can monitor, manage, and automate front-end and back-end operations. SyncroMSP can also integrate with popular MSP business tools.

Use Cases

  • PSA:
    SyncroMSP allows users to address client-facing concerns such as custom helpdesk workflows.
  • Remote management:
    Users can monitor endpoint devices from a single hub and remediate any detected problems.
  • Patch management:
    SyncroMSP detects devices that are missing patches and pushes out OS and third-party application updates. Users can schedule patches and also utilize the script engine and script library to automate updates.

Shortcomings

  • User interface:
    SyncroMSP features a dashboard that could use some improvements in terms of customization for a better user experience.
  • Customer support:
    Some users have stated that their support often gives generic answers and may take days or weeks to resolve a ticket fully.
  • Mobile issues:
    Users have reported that SyncroMSP’s mobile app does not function well, which makes it difficult for field service technicians to use the platform.

NinjaOne

Why your peers choose us over Auvik and SyncroMSP

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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