Ratings
Acronis
SysAid
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
Acronis
Product Summary
Acronis Cyber Protect Cloud is a cyber protection solution that ensures the security of all business data for MSPs and IT teams. It offers backup, disaster recovery, security, automation, and management capabilities as well as integration with many other tools.
Overall, Acronis empowers providers to deliver reliable services with endpoint management, IT security, and data backup and recovery.
Use Cases
- Endpoint management:
Users of Acronis can monitor, manage, and secure all their endpoints regardless of location. - Data backup and recovery:
Acronis enables IT teams to secure and protect critical data using data backup and recovery. - IT security:
IT professionals can proactively secure their IT environments with EDR, among Acronis’s offered cybersecurity features.
Shortcomings
- Steep learning curve:
According to reviews, it can take a while to fully understand and utilize all of the software’s features and capabilities. - Update/configuration challenges:
Users have reported auto-update failure on agents as well as extra configuration work for integrations with third-party tools. - Support can be improved:
Some users have often found Acronis Cyber Protect Cloud’s customer support to be inconsistent or slow.
SysAid
Product Summary
SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.
Use Cases
- IT support automation:
With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks. - Ticketing system:
SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets. - Asset inventory:
SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.
Shortcomings
- Remote access:
SysAid offers embedded TeamViewer for their remote access, which limits options for IT support teams. - User interface:
G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience. - Initial setup:
SysAid has a steep learning curve that requires more time and resources to get up and running.
NinjaOne
Why your peers choose us over Acronis and SysAid
For enterprise IT organizations managing complex, distributed environments, NinjaOne delivers where others fall short. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, NinjaOne is purpose-built to meet the demands of large-scale operations, combining deep visibility, governance-grade control, and the industry’s highest customer satisfaction scores.Enterprise teams choose NinjaOne for its ability to scale without compromise. Whether managing thousands of endpoints across global locations or enforcing consistent security and compliance policies across heterogeneous infrastructure, NinjaOne provides the reliability and operational consistency that enterprise environments require. Unlike many competing solutions that carry steep learning curves and high system resource overhead, NinjaOne delivers enterprise-grade power without the implementation burden.
NinjaOne’s integration ecosystem is built for enterprise breadth, offering pre-built compatibility with leading security and ITSM platforms, enabling organizations to consolidate their toolset rather than work around it. Advanced, role-based reporting and audit-ready dashboards give IT leadership the real-time intelligence needed to drive strategic decisions and demonstrate compliance. For enterprises seeking a proven, scalable endpoint management platform backed by best-in-class support, NinjaOne is the clear choice.
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