Ratings
SuperOps
Syncro
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
SuperOps
Product Summary
SuperOps is a unified remote monitoring and management (RMM) solution that focuses on serving fast-growing small-to-medium businesses.
Use Cases
- Patch management:
Automated patching allows SuperOps users to ensure that devices and servers comply with industry standards. - IT automation:
SuperOps can automate repeatable tasks to reduce the need for manual intervention. This platform also offers out-of-the-box scripts commonly used by MSPS. - IT asset management:
Users can monitor all of an organization’s hardware and software globally and remotely access devices to remediate anomalies and issues.
Shortcomings
- Lacks many features:
As a newer solution on the market, SuperOps lacks many features that more mature RMM providers have. - Ticketing issues:
SuperOps ticketing feature lacks quality-of-life features and can be buggy. - Limited integrations:
G2 reviewers have said that the list of third-party integrations still needs to be expanded.
Syncro
Product Summary
Designed primarily for managed service providers (MSPs), Syncro is a software platform consolidating integral solutions for growing MSPs. With integrated RMM, PSA, and remote access tools, organizations can monitor, manage, and automate front-end and back-end operations. Syncro can also integrate with popular MSP business tools.
Use Cases
- PSA:
Syncro allows users to address client-facing concerns such as custom helpdesk workflows. - Remote management:
Users can monitor endpoint devices from a single hub and remediate any detected problems. - Patch management:
Syncro detects devices that are missing patches and pushes out OS and third-party application updates. Users can schedule patches and also utilize the script engine and script library to automate updates.
Shortcomings
- User interface:
Syncro features a dashboard that could use some improvements in terms of customization for a better user experience. - Customer support:
Some users have stated that their support often gives generic answers and may take days or weeks to resolve a ticket fully. - Mobile issues:
Users have reported that Syncro’s mobile app does not function well, which makes it difficult for field service technicians to use the platform.
NinjaOne
Why your peers choose us over SuperOps and Syncro
For enterprise IT organizations managing complex, distributed environments, NinjaOne delivers where others fall short. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, NinjaOne is purpose-built to meet the demands of large-scale operations, combining deep visibility, governance-grade control, and the industry’s highest customer satisfaction scores.Enterprise teams choose NinjaOne for its ability to scale without compromise. Whether managing thousands of endpoints across global locations or enforcing consistent security and compliance policies across heterogeneous infrastructure, NinjaOne provides the reliability and operational consistency that enterprise environments require. Unlike many competing solutions that carry steep learning curves and high system resource overhead, NinjaOne delivers enterprise-grade power without the implementation burden.
NinjaOne’s integration ecosystem is built for enterprise breadth, offering pre-built compatibility with leading security and ITSM platforms, enabling organizations to consolidate their toolset rather than work around it. Advanced, role-based reporting and audit-ready dashboards give IT leadership the real-time intelligence needed to drive strategic decisions and demonstrate compliance. For enterprises seeking a proven, scalable endpoint management platform backed by best-in-class support, NinjaOne is the clear choice.
What they're saying
Watch a Demo of the #1 IT Management Software on G2
