Kandji vs SyncroMSP

NinjaOne

Ratings

Kandji

SyncroMSP

NinjaOne Logo®

Overall

4.7
4.5

4.8

Meets Requirements

9.2
331 responses
8.7
92 responses

9.2

905 responses

Ease of Use

9.4
332 responses
8.9
93 responses

9.3

912 responses

Ease of Setup

9.4
320 responses
9
73 responses

9.4

804 responses

Ease of Admin

9.5
327 responses
8.9
76 responses

9.5

80 responses

Quality of Support

9.6
329 responses
9
73 responses

9.4

876 responses

Ease of Doing Business with

9.5
325 responses
8.3
91 responses

9.6

808 responses

Product Direction (% positive)

9.6
297 responses
8.8
86 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Kandji

Product Summary

Kandji is a cloud-native device management solution for Apple-only ecosystems. It is widely used for managing MacBooks, iPads, and iPhones.

Use Cases

  • Automated patch management:
    Kandji’s Auto Apps library offers common Apple applications ready to deploy and can be set to scan devices automatically to ensure they are updated.
  • Out-of-the-box configurations:
    Kandji offers blueprint configuration templates for deploying applications to a macOS device.
  • Remote endpoint management:
    Technicians get full visibility of all macOS devices, including applications, activity, and logs of remediations for any issues.

Shortcomings

  • No support for other OS:
    Designed specifically for Apple-only environments, this solution would not be compatible with hybrid set-ups since organizations would have to invest in another solution to support non-Apple devices.
  • Limited reporting:
    Users on G2 have noted that extracting detailed reports can be difficult, and some metrics cannot be extracted.
  • Rigid licensing:
    Kandji’s pricing is inflexible and requires a minimum of a hundred devices for a license, which can make it less cost-effective.

SyncroMSP

Riepilogo del prodotto

Progettata principalmente per i fornitori di servizi gestiti (MSP), SyncroMSP è una piattaforma software che consolida le soluzioni integrali per gli MSP in crescita. Grazie agli strumenti integrati di RMM, PSA e accesso remoto, le organizzazioni possono monitorare, gestire e automatizzare le operazioni front-end e back-end. SyncroMSP può anche integrarsi con i più diffusi strumenti aziendali per MSP.

Casi d’uso

  • PSA:
    SyncroMSP consente agli utenti di affrontare le problematiche legate al cliente, come i flussi di lavoro personalizzati dell’helpdesk.
  • Gestione remota:
    Gli utenti possono monitorare i dispositivi endpoint da un unico hub e porre rimedio a qualsiasi problema rilevato.
  • Patch management:
    SyncroMSP rileva i dispositivi a cui mancano le patch e distribuisce gli aggiornamenti del sistema operativo e delle applicazioni di terze parti. Gli utenti possono programmare le patch e utilizzare il motore di script e la libreria di script per automatizzare gli aggiornamenti.

Punti deboli

  • Interfaccia utente:
    SyncroMSP dispone di una dashboard che potrebbe richiedere alcuni miglioramenti in termini di personalizzazione per una migliore esperienza utente.
  • Assistenza clienti:
    Alcuni utenti hanno dichiarato che l’assistenza fornisce spesso risposte generiche e potrebbe impiegare giorni o settimane per risolvere completamente un ticket.
  • Problemi dell’applicazione mobile:
    Gli utenti hanno segnalato che l’applicazione mobile di SyncroMSP non funziona adeguatamente, rendendo difficile l’utilizzo della piattaforma da parte dei tecnici dell’assistenza sul campo.

NinjaOne

Why your peers choose us over Kandji and SyncroMSP

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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