Ratings
PRTG Network Monitor
SolarWinds Dameware
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
PRTG Network Monitor
Product Summary
Praessler PRTG Network Monitor is an infrastructure monitoring solution that empowers sysadmins and IT teams to keep track of network devices around the globe. PRTG Network Monitor simplifies collecting device status and health reports and sending out alerts for unusual metrics. Pricing plans are based on sensor-based licensing.
Use Cases
- Remote monitoring:
With remote monitoring functions, PRTG Network Monitor can detect device status, and other metrics that the sensors have been configured to measure. - Network management:
PRTG provides visibility with dashboards that can display network conditions and issues such as network outages and traffic packet loss. - IT infrastructure security:
Its alert and report system acts a first line of defense against malware and other network vulnerabilities, allowing users to act quickly.
Shortcomings
- Limited features:
PRTG focuses primarily on network monitoring, and some users have complained about lack of integrations. - Pricing:
While they offer flexible plans, users have said that the sensor-based prices can become expensive with larger networks. - Alert issues:
Reviewers have noted that there are several issues with alerts such as lack of alerts for issues other than outages and disruptive false positive notifications.
SolarWinds Dameware
Product Summary
Dameware, offered by SolarWinds in two editions – Dameware Remote Support (DRS) and Dameware Remote Everywhere (DRE), is an IT management solution that focuses on remote access and support. Offering both cloud (DRE) and on-premises (DRS) options, Dameware is best suited for IT teams and managed service providers looking for an ideal tool to help streamline their workflow and reduce challenges in remote endpoint troubleshooting.
Dameware offers cloud and on-premises solutions for businesses of all sizes. It integrates with third-party tools and complements other SolarWinds solutions, expanding the platform’s functionalities. In summary, Dameware supports remote administration focused on system troubleshooting across various environments.
Use Cases
- AD remote management:
Dameware has feature sets that manage Active Directory, allowing users to configure AD objects by adding, deleting, and updating them. - Alerting:
The platform can monitor performance metrics that trigger alerts if any of the metrics fall outside predefined thresholds. - Mobile remote support:
Dameware enables IT technicians to perform remote access using mobile devices, making remote troubleshooting easily accessible.
Shortcomings
- Connection issues:
Some users noted connection-related challenges, such as intermittent connectivity during remote sessions or failure to reconnect to devices after reboot. - User interface and navigation:
Other users pointed out their challenges in navigating the platform, saying that its user interface could be improved. - Multi-screen support:
Some Dameware reviews also said the platform’s multi-screen support needs improvement for a more efficient remote session.
NinjaOne
Why your peers choose us over PRTG Network Monitor and SolarWinds Dameware
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle. In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.What they're saying
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