Ratings
Datto
JumpCloud
Overall
4.5
4.5
4.8
Meets Requirements
8.9
45 responses
8.8
1,810 responses
9.2
905 responses
Ease of Use
7.2
172 responses
9
1,828 responses
9.3
912 responses
Ease of Setup
7.8
32 responses
8.8
1,623 responses
9.4
804 responses
Ease of Admin
8.2
33 responses
9
1,649 responses
9.5
80 responses
Quality of Support
8.2
42 responses
8.8
1,627 responses
9.4
876 responses
Ease of Doing Business with
8.5
31 responses
9.1
1,544 responses
9.6
808 responses
Product Direction (% positive)
9.7
39 responses
9.3
1,719 responses
Based on G2 Spring 2024
Competitors
Datto
Product Summary
Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.
Use Cases
- IT management:
Datto provides IT management solutions, which include RMM, network management, and remote access. - IT security:
Using Datto, IT teams can secure their IT environments with data backups and EDR. - PSA:
Datto PSA can improve business visibility, allowing leadership to make data-driven decisions.
Shortcomings
- Patch management issues:
When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users. - Customer support:
Some G2 users have stated that Datto’s customer support can be inconsistent regarding response time and tailored answers to each IT ticket. - Full trial:
Whereas Datto limits functionality at the start to lure you into signing a contract, NinjaOne allows you to use their entire platform so you can fully understand their solution from the beginning.
JumpCloud
Product Summary
JumpCloud is a cloud-based, unified identity and device access management platform that allows IT teams to easily manage their Windows, macOS, Linux, iOS, iPad, and Android devices in one platform. Users may also enforce and patch systems remotely and seamlessly.
Use Cases
- Device management:
JumpCloud helps you monitor and manage multiple endpoint devices across different operating systems. - Patch management:
Its platform secures your IT network with its automatic patching. - Integrations:
JumpCloud integrates with several business applications.
Shortcomings
- Unembellished solution:
Many G2 users have stated that they would like JumpCloud to expand its endpoint management features. - User interface:
JumpCloud could enhance its user interface so that its easier to navigate and understand. - Flexibility:
According to G2 users, JumpCloud is not as flexible and cannot be customized as easily as other tools in the market.
NinjaOne
Why your peers choose us over Datto and JumpCloud
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle. In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.What they're saying
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