Ratings
ManageEngine Endpoint Central
Pulseway
Overall
4.4
4.5
4.8
Meets Requirements
8.7
562 responses
8.9
44 responses
9.2
905 responses
Ease of Use
8.6
560 responses
9.2
44 responses
9.3
912 responses
Ease of Setup
8.6
495 responses
8.9
36 responses
9.4
804 responses
Ease of Admin
8.7
519 responses
9
36 responses
9.5
80 responses
Quality of Support
8.2
511 responses
8.5
39 responses
9.4
876 responses
Ease of Doing Business with
8.8
495 responses
9
35 responses
9.6
808 responses
Product Direction (% positive)
9.1
542 responses
8.4
43 responses
Based on G2 Spring 2024
Competitors
ManageEngine Endpoint Central
Product Summary
ManageEngine Endpoint Central is a cloud-based unified endpoint management solution that allows organizations to monitor, manage, secure, and remotely troubleshoot various endpoints. This software enables managed service providers (MSPs) to automate numerous IT tasks.
Use Cases
- Endpoint management:
Allows users to manage multiple endpoints from a single console and troubleshoot any issues. - Patch and software management:
Deploy software and patches to endpoints and servers and manage software licensing. Administrators can also block unauthorized software and manage permissions. - Remote access:
Gives users the ability to monitor endpoints remotely, allowing them to access file manager, task manager, registry, and other tools.
Shortcomings
- High system resource usage:
This service requires a large amount of resource consumption on the device that’s being managed, which can cause performance issues. - Scalability:
When the number of endpoints and the complexity of the IT environment increases, the solution can struggle to perform and may become difficult to manage. - Customer support:
Some users have mentioned having difficulty getting support for complex issues and that the support team is often slow to respond or follow up. - Reporting:
Some users struggle to customize reports. Pulling or presenting specific data in the user’s desired format can also be challenging.
Pulseway
Product Summary
Pulseway is a remote monitoring and management (RMM) platform that provides IT Teams and MSPs with real-time data on devices, servers, VMs, and networks. Technicians can utilize Pulseway’s automation to push out regular patch updates, multi-level auto-remediation workflows, and generate custom reports. Remote control and remediation make it easy to resolve any issues.
Use Cases
- Automation:
Users can rely on Pulseway’s automation of repetitive IT tasks for time efficiency. - Real-time Management:
Pulseway provides live visibility of servers, workstations, and network devices from any device. - High Configurability:
Pulseway’s configurable nature allows users to receive notifications for specific events they need to monitor.
Shortcomings
- Mac and Linux support:
Some G2 users have stated that Pulseway could improve its Mac and Linux support, particularly in the speed and thoroughness of its responses to IT inquiries or tickets. - User-friendliness:
Pulseway could be more user-friendly, especially for beginner IT technicians. According to some G2 users, Pulseway’s user interface is not as intuitive as expected and may take some time to understand. - Performance: According to some G2 users, Pulseway could improve the performance of its remote access tools. Specifically, users have noted that its platform may slow down while remotely accessing a device.
NinjaOne
Why your peers choose us over ManageEngine Endpoint Central and Pulseway
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle. In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.What they're saying
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