Ratings
Syncro
Veeam
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
Syncro
Product Summary
Designed primarily for managed service providers (MSPs), Syncro is a software platform consolidating integral solutions for growing MSPs. With integrated RMM, PSA, and remote access tools, organizations can monitor, manage, and automate front-end and back-end operations. Syncro can also integrate with popular MSP business tools.
Use Cases
- PSA:
Syncro allows users to address client-facing concerns such as custom helpdesk workflows. - Remote management:
Users can monitor endpoint devices from a single hub and remediate any detected problems. - Patch management:
Syncro detects devices that are missing patches and pushes out OS and third-party application updates. Users can schedule patches and also utilize the script engine and script library to automate updates.
Shortcomings
- User interface:
Syncro features a dashboard that could use some improvements in terms of customization for a better user experience. - Customer support:
Some users have stated that their support often gives generic answers and may take days or weeks to resolve a ticket fully. - Mobile issues:
Users have reported that Syncro’s mobile app does not function well, which makes it difficult for field service technicians to use the platform.
Veeam
Product Summary
Veeam is a data protection and backup software vendor that offers various solutions for safeguarding organizations’ business data. These include Veeam Data Cloud for platforms such as Microsoft 365, Azure, and Salesforce as well as Veeam Backup for Google Cloud and AWS. Veeam’s backup suite enables IT teams to store backups of files in the cloud and rapidly restore them in the event of a disaster, cyberattack, or retention policy gap.
Other solutions offered by Veeam include Veeam Data Platform, which packages Veeam Backup & Replication with additional security and recovery capabilities. These capabilities include anomaly detection, automated updates, full system recovery, and immutable backups.
Use Cases
- Enterprise-scale backup:
Veeam is widely used in enterprise environments with large virtual infrastructures and multi-cloud deployments. - Cloud workload protection:
Veeam offers dedicated solutions for various cloud platforms such as Microsoft 365, Azure, Salesforce, and so on. - Advanced backup features:
Additionally, Veeam supports granular restore capabilities, data replication, and immutable backups.
Shortcomings
- Multiple products for full coverage:
Users may need to deploy multiple Veeam solutions for full protection of SaaS apps, endpoints, and cloud workloads. - Learning curve:
Some reviews report that setting up Veeam’s full suite may involve a steep learning curve for new users. - Primarily backup-focused:
Veeam focuses on backup and recovery, so endpoint management, patching, and monitoring would require separate tools.
NinjaOne
Why your peers choose us over Syncro and Veeam
For enterprise IT organizations managing complex, distributed environments, NinjaOne delivers where others fall short. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, NinjaOne is purpose-built to meet the demands of large-scale operations, combining deep visibility, governance-grade control, and the industry’s highest customer satisfaction scores.Enterprise teams choose NinjaOne for its ability to scale without compromise. Whether managing thousands of endpoints across global locations or enforcing consistent security and compliance policies across heterogeneous infrastructure, NinjaOne provides the reliability and operational consistency that enterprise environments require. Unlike many competing solutions that carry steep learning curves and high system resource overhead, NinjaOne delivers enterprise-grade power without the implementation burden.
NinjaOne’s integration ecosystem is built for enterprise breadth, offering pre-built compatibility with leading security and ITSM platforms, enabling organizations to consolidate their toolset rather than work around it. Advanced, role-based reporting and audit-ready dashboards give IT leadership the real-time intelligence needed to drive strategic decisions and demonstrate compliance. For enterprises seeking a proven, scalable endpoint management platform backed by best-in-class support, NinjaOne is the clear choice.
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