Ratings
Bravura Optitune
IT Glue
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
Bravura Optitune
Product Summary
Bravura OptiTune is an entry-level, cloud-based remote monitoring and management (RMM) solution with the tools that MSPs and small IT departments need to manage servers and workstations. OptiTune offers a cost-effective solution that allows technicians to monitor and secure devices and deploy applications and patches from a single console. It comes with remote access that allows technicians to access devices and provide assistance to remote users.
Use Cases
- Remote management:
OptiTune can monitor the status of corporate devices and assist employees with its built-in Remote Assistance feature. - Application management:
Applications can be deployed, configured, and patched from one web-based console. - Endpoint security:
OptiTune keeps devices up-to-date and can detect malware, allowing technicians to resolve any security threats.
Shortcomings
- Limited scalability:
OptiTune is limited to only five thousand computers in one organization, which can limit the growth of an IT environment. - Lack of support for some OS and devices:
Users have reported that the solution lacks adequate support for Linux products and mobile devices. - Missing features:
Users have expressed frustration that some essential features, such as an integrated chat in remote support sessions, and customizable reporting, are not available.
IT Glue
Product Summary
IT Glue is a platform that primarily focuses on IT documentation. The software is designed for IT service providers as secure storage for IT infrastructure information, configurations, passwords, and all confidential client data shared within the organization. IT Glue is a central repository of information for IT personnel to work on and share.
Use Cases
- Structured Documentation:
IT Glue’s marketing heavily promotes the software as a documentation management platform focusing on a well-put documentation framework. - Relationship Mapping:
The software links all related items together in the documentation. This makes information readily available to anyone working on it, which saves time and effort. - Easy-to-use permissions:
Granular permissions and other levels of permissions allow technicians to manage access to documentation, enhancing the security of stored data.
Shortcomings
- Interface design issues:
IT Glue reviews find that the user interface is not intuitive, and certain actions are hidden behind a dropdown. The platform also lacks customization options that could otherwise help streamline workflows. - Integration Issues:
Getting the data flowing on integrations is time-consuming. - Inferior Search Functionality:
It could improve its search feature, especially when it comes to finding where information is stored and conducting archival searches. - No Free Trial:
IT Glue doesn’t offer free trials, which is a downside for IT decision-makers who want to weigh their options first.
NinjaOne
Why your peers choose us over Bravura Optitune and IT Glue
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficient RMM platform.
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