SyncroMSP vs VMware Workspace One

NinjaOne

Ratings

SyncroMSP

VMware Workspace One

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Overall

4.5
4.1

4.8

Meets Requirements

8.7
92 responses
8.7
29 responses

9.2

905 responses

Ease of Use

8.9
93 responses
8.3
29 responses

9.3

912 responses

Ease of Setup

9
73 responses
8
11 responses

9.4

804 responses

Ease of Admin

8.9
76 responses
8.5
11 responses

9.5

80 responses

Quality of Support

9
73 responses
7.9
26 responses

9.4

876 responses

Ease of Doing Business with

8.3
91 responses
8
11 responses

9.6

808 responses

Product Direction (% positive)

8.8
86 responses
7.9
11 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

SyncroMSP

Product Summary

Designed primarily for managed service providers (MSPs), SyncroMSP is a software platform consolidating integral solutions for growing MSPs. With integrated RMM, PSA, and remote access tools, organizations can monitor, manage, and automate front-end and back-end operations. SyncroMSP can also integrate with popular MSP business tools.

Use Cases

  • PSA:
    SyncroMSP allows users to address client-facing concerns such as custom helpdesk workflows.
  • Remote management:
    Users can monitor endpoint devices from a single hub and remediate any detected problems.
  • Patch management:
    SyncroMSP detects devices that are missing patches and pushes out OS and third-party application updates. Users can schedule patches and also utilize the script engine and script library to automate updates.

Shortcomings

  • User interface:
    SyncroMSP features a dashboard that could use some improvements in terms of customization for a better user experience.
  • Customer support:
    Some users have stated that their support often gives generic answers and may take days or weeks to resolve a ticket fully.
  • Mobile issues:
    Users have reported that SyncroMSP’s mobile app does not function well, which makes it difficult for field service technicians to use the platform.

VMware Workspace One

Product Summary

VMware Workspace ONE is a unified endpoint management platform that allows users to manage devices, virtualized endpoints, and applications.

Use Cases

  • Remote monitoring:
    VMware Workspace ONE uses RMM to provide visibility on device health, application performance, and other key metrics.
  • Remote access:
    Technicians can troubleshoot issues that arise with secure remote access.
  • Automation:
    Automate common and repetitive tasks such as application and device deployment and patch management.

Shortcomings

  • Complex interface:
    Reviews have said that VMware Workspace ONE has a steep learning curve for new users.
  • Performance problems:
    VMware Workspace ONE loads slowly and can be unresponsive because the platform may open too many applications simultaneously.
  • Pricing:
    Cost-conscious businesses may find VMware Workspace ONE expensive compared to similar platforms on the market.

NinjaOne

Why your peers choose us over SyncroMSP and VMware Workspace One

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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