Ratings
Connectwise Automate
SureMDM
Overall
4.1
4.7
4.8
Meets Requirements
8.4
98 responses
9
40 responses
9.2
905 responses
Ease of Use
7.2
99 responses
8.8
42 responses
9.3
912 responses
Ease of Setup
6.2
61 responses
8.6
37 responses
9.4
804 responses
Ease of Admin
7.1
61 responses
9
36 responses
9.5
80 responses
Quality of Support
7.4
93 responses
8.9
40 responses
9.4
876 responses
Ease of Doing Business with
8.8
495 responses
8.9
37 responses
9.6
808 responses
Product Direction (% positive)
6.9
97 responses
9.7
40 responses
Based on G2 Spring 2024
Competitors
Connectwise Automate
Product Summary
ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that simplifies and automates managing, maintaining, and troubleshooting endpoints. Its scripting function allows managed service providers (MSPs) and IT teams to automate routine processes and workflows and customize the platform to meet their needs.
Use Cases
- Remote endpoint management:
From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime - Patch and software management:
Deploy applications and install updates using the solution ensure that devices are configured, optimized, and secure. - Automation:
Cut down on routine IT workloads by automating repeatable tasks.
Shortcomings
- Difficult implementation:
Initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help implement and use the solution. - Complex interface:
Technicians can take a long time to fully understand how to utilize the platform’s features and settings. - Lack of support for non-Windows devices:
The solution is built more for Windows devices with less patching, actions, and data for other OS.
SureMDM
Product Summary
SureMDM is a Unified Endpoint Management (UEM) solution by 42Gears that provides IT teams with control over their organizations mobile, traditional and IoT endpoint devices. It features IT operation tools such as reporting and automation to improve productivity.
Use Cases
- Mobile device management (MDM):
SureMDM allows users to enroll, provision, deploy, manage, and retire mobile endpoint devices. - Remote access:
SureMDM features built-in remote access, which allows users to remotely connect to devices to diagnose and troubleshoot issues. - Automation:
SureMDM utilizes automation to handle repetitive tasks, reducing the need
Shortcomings
- Device enrollment issues:
The enrollment process is complex and can be time-consuming, as users have reported that devices often fail to enroll. - Steep learning curve:
Reviewers have said that they need more training and resources to better understand the platforms features and configurations. - Long device tracking intervals:
SureMDMs mobile device tracking only updates every ten minutes. Faster speeds are locked behind higher subscription tiers.
NinjaOne
Why your peers choose us over Connectwise Automate and SureMDM
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle. In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.What they're saying
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