The #1-Rated Windows RMM Solution, 12 Times in a Row

Manage Windows client endpoints at scale with NinjaOne’s powerful, easy-to-use RMM Software that delivers market-leading technician efficiency.

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Deliver better, more profitable Windows IT services with fewer headaches and happier techs.

Unify device management

Monitor, control, and support all your clients’ Windows end-user devices, servers, virtual machines and networking devices from a single easy-to-use interface.

Install Windows patches reliably

Get full visibility into your patch compliance status and automatically keep your entire estate of Windows endpoints up to date with complete reliability.

Drive efficiency from day one

Quick to implement, easy to learn, and intuitive to use, NinjaOne gives technicians a game-changing platform. Nearly two-thirds of MSP customers report that with NinjaOne their technicians can handle 100+ additional endpoints.

Get the support you deserve

NinjaOne partners get fast access to technical support, free onboarding, reliable new features monthly, and billing practices that align with MSP business models.

Manage more endpoints per technician with the world’s most intuitive RMM Software

Monitoring and alerting icon

Monitor Windows devices in real time and automatically notify technicians when an issue arises so they can remediate faster and minimize end-user impact.

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OS Patching icon

Automatically patch Windows operating systems vulnerabilities and auto-update over 300 3rd party applications. NinjaOne fully supports Mac and Linux device patching as well.

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Device actions icon

One-click device actions

Initiate actions, deploy remediations, stop tasks, and initiate terminal sessions in the background for hands-on management without interrupting end-users.
Secure remote access icon

Take direct control of managed Windows or Mac endpoints with one of Ninja’s four remote access solutions for fast, secure, hands-on support.

Task automation icon

Automate repetitive Linux endpoint tasks (app installs, patching, device setup, maintenance) to standardize outcomes, free up technicians, and improve device stability.

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Auto-remediation

Fully automate the detection and resolution of endpoint issues such as stopped services, missed reboots, open ports, and missing applications with condition-based script deployments.

Mobile management icon

See device details, remediate issues, and manage endpoints on the go with NinjaOne’s powerful mobile app.

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Self-service portal icon

Give Windows device end-users the tools they need to help themselves, including remote access, file restores, and ticket management in our self-service portal.

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Native documentation

Document processes, credentials, and device relationships with a complete IT documentation solution built directly into NinjaOne.

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Unlimited scalability

Whether you’re managing 50 or 15,000 endpoints, Ninja’s cloud-based infrastructure is fast, secure, and infinitely scalable.

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Fast, intuitive UI

Make your technicians more efficient with an intuitive interface that’s easy-to-learn, quick to navigate, centralizes actions, and cuts out extra clicks.

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Great technology, better people, aligned to the way MSPs do business

Free onboarding and support

Get unlimited free onboarding, support, and training with hands-on technical support staff, an average incident first-response time of under 60 minutes and an a market-leading 98 CSAT score.

Easy, no-commitment billing

NinjaOne makes billing easy for MSPs with flexible, per-device pricing and month-to-month billing for reduced financial risk. Our volume-based and bundle discounts help MSPs grow profitably.

Rapid development cycle

The Ninja product team actively seeks out feedback and acts on it, using a continuous release and thorough QA process to ensure our customers get reliable new features, functionality, and bug-fixes rapidly.

Founder-led

NinjaOne is proud to be founder-owned and led, allowing us to focus on building the best products, support, and relationships in service of our MSP partners.
MSP ROI rocket

Find out how much time NinjaOne saves our global MSP partners

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Rated the #1 RMM for 20 consecutive quarters – yes, 5 years

“Thanks to our amazing customers, NinjaOne RMM has been rated the #1 RMM on G2 once again for 20 consecutive quarters – yes that’s 5 years. Driven by suggestions and feedback from our customers, an incredible number of innovative new features rolled out in the second half of this year – all focused on helping partners save time, automate more repetitive tasks, gain clearer visibility, and more effectively reduce risk for their clients.

To learn more about our rankings, please read our full RMM Spring G2 report.

G2 Grid Report for Remote Monitoring & Management (RMM) Spring 2024
Criteria NinjaOne logo Datto RMM Kaseya ConnectWise RMM N-Central N-Sight
RMM
Atera Syncro
Ease of Setup,
Admin,
and Use
95 84 76 85 78 84 93 91
Quality of
support
95 84 74 78 81 82 92 85
Device
Management
95 92 83 87 90 87 91 89
Remote
Monitoring
95 91 86 90 90 93 92 89
Patch
Management
92 90 80 82 81 86 87 84
Remote Access 94 94 86 85 91 92 93 90
Overall Average: 94 89 81 85 85 87 91 88

FAQ

RMM is short for “remote monitoring and management.” As the name implies, RMM software is used to do two things: a) gather information from remote endpoints and networks to assess their health; and b) perform various remote IT management tasks on them without disruption.

RMM solutions are most widely used by managed services providers (MSPs). These professionals provide IT support to clients in different locations, and they need a fast, reliable way of doing that without having to be physically present in client offices providing on-site support.

With workforces becoming increasingly distributed, however, it’s also becoming more and more common to see internal IT departments also utilizing RMM tools.

Under the right conditions and management, RMM software can help IT providers completely transform their operations, making them more efficient, more effective, and — in the case of MSPs — more profitable. Here are a few of the benefits of using RMM software that IT providers value most:

Complete visibility and control from a central location: That makes it possible for even small MSPs or IT departments to support, secure, and manage large numbers of systems no matter where they’re located.

Comprehensive IT management via a single pane of glass: Thanks to integrations with endpoint security, backup, PSA, and other software, RMM dashboards can serve as a central control panel, dramatically cut down on the number of screens techs and admins have to toggle back and forth between during the day.

Automation makes support scalable: Streamlining and automating workflows frees techs from time-consuming manual tasks and empowers them to support more users and endpoints.

Proactive rather than reactive support: RMM software allows service providers to escape the disruptive cycle of constantly putting out fires, and instead helps them get ahead of potential issues and avoid downtime and disruption altogether (find out how the right RMM can help you transition from providing break/fix support to generating recurring revenue with managed services).

Within the context of an RMM, management refers to managing any macOS device, on any network, from any location

NinjaRMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:

  • Remote command line / PowerShell / terminal
  • Task manager / activity monitor
  • File explorer / finder
  • Services manager
  • Registry editor
  • Script deployment tool

Monitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:

  • Performance thresholds (e.g. CPU usage, storage utilization, etc)
  • Applications, processes, services, and daemons
  • Device state and status
  • Hardware changes
  • And more

Remote monitoring services provide the tools to monitor your IT infrastructure from anywhere. NinjaRMM provides this capability from a single-pane-of-glass and allows you to create custom alerts based on system performance. The NinjaRMM platform monitors:

  • Mac and Windows workstations and laptops
  • Windows servers
  • Cloud infrastructure
  • Network devices, including printers, firewalls, routers, and switches

Remote management tools allow you to remotely manage a device or a network from a remote location. NinjaRMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:

  • Remote command line / PowerShell / terminal
  • Task manager / activity monitor
  • File explorer / finder
  • Services manager
  • Registry editor
  • Script deployment tool

Remote maintenance with RMM software allows technicians to deploy software, manage updates, run scripts, and remotely connect to machines to troubleshoot and fix problems without interrupting the end user.

No. Security risks can be created by how RMM tools are used (or misused).

NinjaRMM lets you manage any macOS device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:

Remote command line / PowerShell / terminal
Task manager / activity monitor
File explorer / finder
Services manager
Registry editor
Script deployment tool
Monitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:

Performance thresholds (e.g. CPU usage, storage utilization, etc)
Applications, processes, services, and daemons
Device state and status
Hardware changes
And more

NinjaOne integrates with all the best professional service automation (PSA) providers, including Accelo, Autotask, SherpaDesk, ConnectWise, and more. We recommend integrating your PSA solution with your RMM software for greater efficiency and ease of use. You can find all the PSA solutions that integrate with NinjaOne on the integrations page. Ensure that all your IT management and business management tools work together by integrating your PSA software with NinjaRMM.

NinjaRMM offers pay-per-device pricing that allows users to pay monthly for what they need. To receive your custom quote for NinjaRMM, visit the pricing page and input your information. If you want to test Ninja before receiving a quote, sign up for a free trial of NinjaRMM. With the free trial, you gain full access to all NinjaOne RMM features so you can explore and become familiar with the solution.

NinjaRMM is not an open-source RMM tool. An open-source solution allows anyone to view, modify, and change its source code. It’s usually a free solution that is maintained via open collaboration. However, open-source RMM tools are very basic, only offering the bare minimum for features and benefits. For this reason, we recommend businesses to use RMM software that is not open-source, such as NinjaRMM.

NinjaRMM is not an open-source RMM tool. An open-source solution allows anyone to view, modify, and change its source code. It’s usually a free solution that is maintained via open collaboration. However, open-source RMM tools are very basic, only offering the bare minimum for features and benefits. For this reason, we recommend businesses to use RMM software that is not open-source, such as NinjaRMM.

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Capterra Shortlist 2024

G2 Endpoint Management Leader Spring 24

TrustRadius Top Rated 2024

Leader SourceForge Winter 2024

GetApp Category Leaders 2024

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