The #1 Rated macOS RMM on G2 for Nearly 5 Years
Manage macOS client endpoints at scale with NinjaOne’s powerful, easy-to-use Mac RMM Software that delivers market-leading technician efficiency.
Deliver better, more profitable Mac IT services with fewer headaches and happier techs.
Unify device management
Monitor, control, and support all your clients’ Mac end-user devices as well as, servers, virtual machines and networking devices, all from a single easy-to-use interface.
Install Mac patches reliably
Get full visibility into your patch compliance status and automatically keep your entire estate of macOS endpoints and third-party Mac applications up to date with complete reliability.
Drive efficiency from day one
Quick to implement, easy to learn, and intuitive to use, NinjaOne’s Mac management capabilities gives technicians a game-changing platform. Nearly two-thirds of MSP customers report that with NinjaOne their technicians can handle 100+ additional endpoints.
Get the support you deserve
NinjaOne partners get fast access to technical support, free onboarding, reliable new features monthly, and billing practices that align with MSP business models.
Manage more endpoints per technician with NinjaOne’s Mac Management capabilities
Monitoring and alerting
Monitor macOS devices in real time and automatically notify technicians when an issue arises so they can remediate faster and minimize end-user impact.
Automated patching
Automatically patch macOS vulnerabilities and auto-update third-party applications with ease. NinjaOne fully supports Windows and Linux device patching as well.
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One-click device actions
Initiate actions, deploy remediations, stop tasks, and initiate terminal sessions in the background for hands-on management without interrupting end-users.
Secure remote access
Take direct control of managed Mac endpoints with NinjaOne’s remote access solutions – like remote shell and remote screen sharing – for fast, secure, hands-on support.
Endpoint task automation
Automate repetitive endpoint tasks (app installs, patching, device setup, maintenance) to standardize outcomes, free up technicians, and improve device stability.
Auto-remediation
Fully automate the detection and resolution of endpoint issues such as stopped services, missed reboots, open ports, and missing applications with condition-based script deployments.
Management on the go
See device details, remediate issues, and manage endpoints on the go with NinjaOne’s powerful mobile app.
Self-service portal
Give Mac device end-users the tools they need to help themselves, including remote access, file restores, and ticket management in our self-service portal.
Managing Macs as First Class Citizens
Many RMMs treat macOS devices as an afterthought, favoring Windows devices and 3rd party software – but not NinjaOne which was designed for Mac devices from day one.
Unlimited scalability
Whether you’re managing 50 or 150,000 endpoints, NinjaOne’s cloud-based infrastructure is fast, secure, and infinitely scalable.
Fast, intuitive UI
Make your technicians more efficient with an intuitive interface that’s easy-to-learn, quick to navigate, centralizes actions, and cuts out extra clicks.
Great technology, better people, aligned to the way MSPs do business
Free onboarding and support
Get unlimited free onboarding, support, and training with hands-on technical support staff, an average incident first-response time of under 60 minutes and an a market-leading 98 CSAT score.
Easy, no-commitment billing
NinjaOne makes billing easy for MSPs with flexible, per-device pricing and month-to-month billing for reduced financial risk. Our volume-based and bundle discounts help MSPs grow profitably.
Rapid development cycle
The NinjaOne product team actively seeks out feedback and acts on it, using a continuous release and thorough QA process to ensure our customers get reliable new features, functionality, and bug-fixes rapidly.
Founder-led
NinjaOne is proud to be founder-owned and led, allowing us to focus on building the best products, support, and relationships in service of our MSP partners.
Move beyond RMM to Unified IT Management
MSP Backup
Protect end-user data with NinjaOne’s automated, easy-to-manage, multi-tenant backup solution for MSPs.
LEARN MORETicketing
Minimize the administrative burden of ticketing through context, automation, and in-ticket actions.
Remote Access
Quickly and securely provide hands-on remote support to distributed employees.
Patch Management
Automatically identify and remediate endpoint vulnerabilities across all operating systems and client environments at speed and scale.
NinjaOne Integrations
Rated the #1 RMM for 20 consecutive quarters – yes, 5 years
“Thanks to our amazing customers, NinjaOne RMM has been rated the #1 RMM on G2 once again for 20 consecutive quarters – yes that’s 5 years. Driven by suggestions and feedback from our customers, an incredible number of innovative new features rolled out in the second half of this year – all focused on helping partners save time, automate more repetitive tasks, gain clearer visibility, and more effectively reduce risk for their clients.
To learn more about our rankings, please read our full RMM Spring G2 report.
| Criteria |  |
Datto RMM | Kaseya | ConnectWise RMM | N-Central | N-Sight RMM | Atera | Syncro |
|---|---|---|---|---|---|---|---|---|
| Ease of Setup | 94 | 89 | 74 | 81 | 79 | 85 | 93 | 90 |
| Ease of Admin | 94 | 90 | 79 | 82 | 81 | 85 | 92 | 90 |
| Ease of Use | 94 | 90 | 79 | 85 | 81 | 85 | 94 | 89 |
| Quality of Support | 96 | 88 | 78 | 78 | 81 | 84 | 92 | 86 |
| Device Management | 94 | 92 | 85 | 86 | 89 | 87 | 90 | 88 |
| Remote Monitoring | 95 | 93 | 87 | 95 | 92 | 91 | 92 | 89 |
| Patch Management | 92 | 87 | 83 | 91 | 85 | 84 | 88 | 83 |
| Remote Access | 93 | 88 | 81 | 89 | 89 | 89 | 92 | 87 |
| Overall Score | 94 | 89 | 80 | 85 | 84 | 86 | 91 | 87 |
FAQ
What is RMM?
RMM is short for “remote monitoring and management.” As the name implies, RMM software is used to do two things: a) gather information from remote endpoints and networks to assess their health; and b) perform various remote IT management tasks on them without disruption.
RMM solutions are most widely used by managed services providers (MSPs). These professionals provide IT support to clients in different locations, and they need a fast, reliable way of doing that without having to be physically present in client offices providing on-site support.
With workforces becoming increasingly distributed, however, it’s also becoming more and more common to see internal IT departments also utilizing RMM tools.
Why do you need an RMM?
Under the right conditions and management, RMM software can help IT providers completely transform their operations, making them more efficient, more effective, and — in the case of MSPs — more profitable. Here are a few of the benefits of using RMM software that IT providers value most:
Complete visibility and control from a central location: That makes it possible for even small MSPs or IT departments to support, secure, and manage large numbers of systems no matter where they’re located.
Comprehensive IT management via a single pane of glass: Thanks to integrations with endpoint security, backup, PSA, and other software, RMM dashboards can serve as a central control panel, dramatically cut down on the number of screens techs and admins have to toggle back and forth between during the day.
Automation makes support scalable: Streamlining and automating workflows frees techs from time-consuming manual tasks and empowers them to support more users and endpoints.
Proactive rather than reactive support: RMM software allows service providers to escape the disruptive cycle of constantly putting out fires, and instead helps them get ahead of potential issues and avoid downtime and disruption altogether (find out how the right RMM can help you transition from providing break/fix support to generating recurring revenue with managed services).
What is management and monitoring?
Within the context of an RMM, management refers to managing any macOS device, on any network, from any location
NinjaOne RMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
- Remote command line / PowerShell / terminal
- Task manager / activity monitor
- File explorer / finder
- Services manager
- Registry editor
- Script deployment tool
Monitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:
- Performance thresholds (e.g. CPU usage, storage utilization, etc)
- Applications, processes, services, and daemons
- Device state and status
- Hardware changes
- And more
What is remote monitoring services?
Remote monitoring services provide the tools to monitor your IT infrastructure from anywhere. NinjaOne RMM provides this capability from a single-pane-of-glass and allows you to create custom alerts based on system performance. The NinjaOne RMM platform monitors:
- Mac and Windows workstations and laptops
- Windows servers
- Cloud infrastructure
- Network devices, including printers, firewalls, routers, and switches
What is remote management tools?
Remote management tools allow you to remotely manage a device or a network from a remote location. NinjaOne RMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
- Remote command line / PowerShell / terminal
- Task manager / activity monitor
- File explorer / finder
- Services manager
- Registry editor
- Script deployment tool
What is meant by remote maintenance?
Remote maintenance with RMM software allows technicians to deploy software, manage updates, run scripts, and remotely connect to machines to troubleshoot and fix problems without interrupting the end user.
Do RMM tools pose a security risk?
No. Security risks can be created by how RMM tools are used (or misused).
How Does NinjaOne’s RMM Software Work?
NinjaOne RMM lets you manage any macOS device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
Remote command line / PowerShell / terminal
Task manager / activity monitor
File explorer / finder
Services manager
Registry editor
Script deployment tool
Monitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:
Performance thresholds (e.g. CPU usage, storage utilization, etc)
Applications, processes, services, and daemons
Device state and status
Hardware changes
And more
Does NinjaOne RMM come with PSA integration?
NinjaOne integrates with all the best professional service automation (PSA) providers, including Accelo, Autotask, SherpaDesk, ConnectWise, and more. We recommend integrating your PSA solution with your RMM software for greater efficiency and ease of use. You can find all the PSA solutions that integrate with NinjaOne on the integrations page. Ensure that all your IT management and business management tools work together by integrating your PSA software with NinjaOne RMM.
How much does NinjaOne RMM cost?
NinjaOne RMM offers pay-per-device pricing that allows users to pay monthly for what they need. To receive your custom quote for NinjaOne RMM, visit the pricing page and input your information. If you want to test Ninja before receiving a quote, sign up for a free trial of NinjaOne RMM. With the free trial, you gain full access to all NinjaOne RMM features so you can explore and become familiar with the solution.
Is NinjaOne RMM open source tool?
NinjaOne RMM is not an open-source RMM tool. An open-source solution allows anyone to view, modify, and change its source code. It’s usually a free solution that is maintained via open collaboration. However, open-source RMM tools are very basic, only offering the bare minimum for features and benefits. For this reason, we recommend businesses to use RMM software that is not open-source, such as NinjaOne RMM.
Benefits of Ninja’s RMM software
NinjaOne RMM is not an open-source RMM tool. An open-source solution allows anyone to view, modify, and change its source code. It’s usually a free solution that is maintained via open collaboration. However, open-source RMM tools are very basic, only offering the bare minimum for features and benefits. For this reason, we recommend businesses to use RMM software that is not open-source, such as NinjaOne RMM.
Ready to simplify the hardest parts of IT?
