Best IT Management Software: Top 10 Solutions in 2025

IT management software plays a critical role in ensuring operational efficiency for businesses and supporting remote workers. It encompasses a wide range of tools designed to support IT professionals, help organizations enhance the security of their IT infrastructure, and optimize the use of all hardware and software assets. IT management software also equips businesses with tools like regular patching and backups to strengthen the security and resilience of their IT infrastructure.

For businesses that must operate within regulatory standards for protecting sensitive data (for example, HIPAA in the healthcare sector), IT management software can ensure that all the endpoints in their IT environment remain compliant with these industry standards.

If you’re looking for the best IT management software for your business, keep reading to get an overview of the top providers on the market.

Best IT management software at a glance

Best IT Management Software

All G2 & Capterra data as of September 2025.

1. NinjaOne

NinjaOne is a G2 leader for IT management that ranks #1 in customer service with an impressive CSAT average of 98% and lightning-fast response times. This solution offers IT teams and MSPs an easy-to-use  unified IT management software that simplifies IT operations, significantly boosting efficiency. With NinjaOne, IT teams and MSPs can remotely monitor, manage, patch, secure, backup, and provide IT support for all endpoints, your Windows, macOS, Linux, Android, and Apple endpoint devices — all from a single pane of glass.

By centralizing all IT management processes into a single hub, NinjaOne enables IT teams to break down silos and reduce their IT management technology stack. NinjaOne is one of the best IT management software solutions on the market with users reporting 95% increased IT efficiency and an 80% reduction in unplanned downtime thanks to tools like automation.

Strengths of NinjaOne

Comprehensive unified platform

NinjaOne is a platform that consolidates a plethora of essential IT feature sets and tools, making it a one-stop shop for managing endpoints, automating workflows, strengthening security, and streamlining IT operations from a single, centralized dashboard. Its “single pane of glass” approach helps IT professionals, teams, and MSPs streamline tasks without relying on disparate tools.

Reliable automation

Another strong suit of NinjaOne is its automation functionality, helping IT teams and MSPs automate routine tasks. NinjaOne’s automation streamlines many operations, such as patch management, software deployment, asset discovery, ticketing, and more. Automating crucial IT tasks reduces manual interventions, which also eliminates human errors.

Robust monitoring

NinjaOne also offers a dependable remote monitoring and management solution, helping IT teams and MSPs gain broad visibility over their managed endpoints. This can help proactively determine issues, reduce downtime, and ensure systems remain secure and optimized.

Remote access

In line with robust monitoring and management, NinjaOne also has remote access functionalities that ease the complexities of remote troubleshooting. It showcases a straightforward, one-click connection to any Mac or Windows device from the NinjaOne console. NinjaOne’s remote access helps IT technicians resolve issues quickly and provide remote support to devices from any location.

Stellar support

NinjaOne isn’t just about the features; it’s also committed to providing reliable support and service to all its users. It offers free support that extends to many other help channels and resources, such as free unlimited onboarding, documentation, knowledge base, self-help guide, and more.

What users say

The ESG Global IT team needed to find software for IT management to be able to manage IT operations as they transitioned to a hybrid work environment. With their workforce mostly working remotely, they needed to find a solution that could provide comprehensive visibility of their IT infrastructure and simplify their IT management processes. Eventually, they decided to partner with NinjaOne and immediately saw results.

Global Head of Corporate IT, Ste Hawkins, says, “We really used Ninja to give us full visibility over our IT Ops and it makes IT management easier… We’ve even had the board buy in to replace all our IT management systems in the US with NinjaOne because of the high level of achievement from the product means that we board can clearly see the value.”

Read more Ninja customer stories or check out NinjaOne reviews.

NinjaOne reviews on G2

NinjaOne reviews on Capterra

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2. LogMeIn Resolve

LogMeIn Resolve is a cloud-based IT management solution that empowers IT teams and MSPs with comprehensive remote monitoring and management tools. This platform allows users to automate workflows and monitor their IT infrastructure seamlessly.

LogMeIn Resolve features

• Remote support: Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control.
• Remote management: Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware.
• Scripting automation: LogMeIn Resolve offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.

LogMeIn Resolve shortcomings

• Slow performance: Users have complained about slow performance and file transfer delays.
• Unstable remote connection: LogMeIn Resolve’s connectivity often faces issues, especially when the workstations have multiple monitors.
• Less support for macOS: According to reviews, LogMeIn Resolve does not perform as well with macOS systems and can struggle to connect to those devices.

LogMeIn Resolve reviews on G2

LogMeIn Resolve reviews on Capterra

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3. Kaseya VSA

Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediate issues, and apply software patches.

Kaseya VSA features

• Remote endpoint management: Users can detect and manage endpoint devices to resolve issues, support device performance, and monitor endpoint network connectivity.
• Patch deployment: Tools like automation and pre-defined application lists make rolling out patches and software updates easy and seamless.
• Automation: Technicians can create their own scripts or access a script library.

Kaseya VSA shortcomings

• Lack of support for non-Windows devices: Users have reported that macOS does not receive adequate support.
• User interface: Kaseya ‘s interface is complex, making it challenging to utilize and navigate the platform properly.
• Steep learning curve: Being proficient with VSA requires a decent amount of training and can take a while to get up and running.

Kaseya VSA reviews on G2

Kaseya VSA reviews on Capterra

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4. N-able N-central

N-able N-central is an IT management platform designed for MSPs to remotely monitor and manage endpoints, servers, and networks. It features automation tools for device configuration, patch management, and network monitoring.

N-able N-central features

• RMM: With RMM, IT teams can monitor, manage, and secure their remote or on-premise IT infrastructures.
• Patch management: N-central patch management helps IT teams secure and update their endpoint devices.
• IT automation: Using IT automation features, MSPs and IT professionals can automate tasks to streamline workflows.
• Remote access: With remote access, IT teams can provide IT support for all devices regardless of location.

N-able N-central shortcomings

• Complex UI: N-central users find the user interface unnecessarily complex, and new users experience a steep learning curve.
• Unusual reporting: Device reporting is not real-time, and users cannot acquire all the information they need from the reports.
• Customer support issues: Customer support points users to pre-made guides and provides canned responses rather than working with the users to solve their technical issues.
• IT automation challenges: IT automation setup on the platform is challenging and time-consuming.

N-able N-central reviews on G2

N-able N-central reviews on Capterra

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5. Device42

Device42 is an IT management software that provides comprehensive insights into organizations’ IT infrastructure, allowing for effective management of hardware and software assets.

Device42 features

• IT asset management: Device42 provides IT teams with complete visibility of their hardware, software, and network equipment.
• Network discovery: Device42 can autodetect both physical and virtual infrastructure. Furthermore, the platform can be configured to detect SNMP, IPMI, RedFish, and Cisco automatically.
• IT automation: With its automation capabilities, Device42 makes it easier and faster to complete tasks.

Device42 Cons

• Slow performance: Users find it takes quite a while to complete basic tasks due to the platform loading slowly.
• Difficult to use: Device42 has many unique features, so users may find the platform overwhelming and challenging to navigate and use.
• Reporting: According to users, the reports are not as customizable as they would like.

Device42 reviews on G2

Device42 reviews on Capterra

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6. Automox

Automox is a cloud-native IT management software that allows IT professionals to patch and configure devices to ensure compliance with corporate or regulatory standards. This software streamlines IT operations through automation capabilities across multiple operating systems.

Automox features

• Patch management: Automox automates software updates and the deployment of critical patches for endpoint device systems. Patch automation and custom configurations are available for Windows, macOS, and Linux, as well as third-party software, including Google, Amazon, Adobe, and Java.
• Remote monitoring: The built-in Automox Remote Control offers full visibility of all endpoints. IT administrators can locate non-compliant devices and remotely access, patch, and troubleshoot any issues.
• Automated vulnerability remediation: Automox can integrate with scanning solutions to detect endpoint vulnerabilities

Automox shortcomings

• Complexity: Some users might find the platform’s advanced features a bit overwhelming, particularly if they are looking for a simple patch management solution.
• Monitoring issues: Devices often show up as offline despite being available. Users need to perform a manual reboot to resolve this.
• Reporting: Reviewers have expressed that Automox’s reporting capabilities do not meet their needs, as reports have limited information. Furthermore, the lack of multi-tenancy requires users to view reports from each tenant individually.

Automox reviews on G2

Automox reviews on Capterra

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7. Microsoft Intune

Microsoft InTune offers cloud-based endpoint management with comprehensive support for Microsoft product integration. Intune allows managed service providers (MSPs) and IT teams to set up laptops and mobile devices, manage corporate devices, and enforce security policies. It offers features such as app management, data protection, device configuration, and software updates, all from a single cloud-based platform. With Intune, customers can remotely secure their data and ensure device compliance with company security policies.

Intune features

• Centralized device management: Streamlines device onboarding, configuration, and administration for highly homogenous environments and device configurations.
• Application management: Intune is commonly used to deploy applications, push updates, and manage user permissions for multiple device types.
• Easy integration with Microsoft products: Built for seamless integration with Azure Active Directory and other Microsoft products such as Office and Microsoft Endpoint Configuration Manager.

Intune shortcomings

• Slow performance: According to reviews, Intune’s response time is inefficient and it takes a while to deploy and assign configuration profiles or show device status.
• Lack of support for non-Windows devices: macOS devices are challenging to configure and have fewer features available.
• Complex interface: According to reviews, the platform’s complicated user interface can overwhelm users, and advanced configurations can take time to set up.

Microsoft Intune reviews on G2

Microsoft Intune reviews on Capterra

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8. Atera

Atera offers IT management tools such as RMM and remote access for MSPs. This solution streamlines devices’ monitoring, maintenance, and management in a business’s IT environment. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software lets IT professionals gain insight and control over their digital environments.

Atera features

• RMM: Atera provides an RMM solution that allows IT professionals to manage and monitor endpoints.
• Patch management: IT teams can automate Windows, Mac, & Linux patching on endpoint devices.
• Network discovery: Scan and secure your networks in real-time to gain insight into your IT environment.

Atera shortcomings

• Inconsistent customer service: Customer service can be inconsistent with lengthy response times, making it challenging for users to receive the IT help and answers they need.
• Limited integrations: Integration options are limited compared to alternative solutions.
• Patch management issues: Patch management is not centralized or intuitive, and users find it difficult to schedule and manage patches from the platform.
• Scarce network monitoring options: While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.

Atera reviews on G2

Atera reviews on Capterra

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9. Datto RMM

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Datto RMM features

• IT management: Datto provides IT management solutions, which include RMM, network management, and remote access.
• IT security: Using Datto, IT teams can secure their IT environments with data backups and EDR.
• PSA: Datto PSA can improve business visibility, allowing leadership to make data-driven decisions.

Datto RMM Cons

• Unreliable support: Customer support is inconsistent and unreliable, which can lead to downtime when users experience technical difficulties.
• Patch management: Users report that Datto’s patches sometimes fail, and the lack of information on patching errors makes it more difficult to determine what went wrong.
• High cost: The cost of Datto can be high, which makes it difficult for small businesses and MSPs to purchase. Reviewers have said that Datto RMM is cumbersome to use as the platform often requires multiple clicks to complete simple tasks.

Datto RMM reviews on G2

Datto RMM reviews on Capterra

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10. ConnectWise Automate

ConnectWise Automate is an IT management software designed to boost the efficiency of IT teams and MSPs through automation tools for improving operational processes, extensive integrations for managing various technologies, and robust monitoring capabilities.

ConnectWise Automate features

• Remote endpoint management: From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime
• Patch and software management: Deploy applications and install updates using the solution to ensure that devices are configured, optimized, and secure.
• Automation: Cut down on routine IT workloads by automating repeatable tasks.

ConnectWise Automate shortcomings

• Difficult implementation:
  Initial implementation of ConnectWise Automate can be complex, costly, and time-consuming, and users often need consultants to help implement and use the solution.
• Complex interface:
  Technicians can take a long time to fully understand how to utilize the platform’s features and settings.
• Lack of support for non-Windows devices:
  The solution is built more for Windows devices with fewer patches, actions, and data for other OS.

ConnectWise Automate reviews on G2

ConnectWise Automate reviews on Capterra

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Comparison of best IT monitoring software (G2)

Comparison of best IT monitoring software (Capterra)

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Final scores and summaries of IT Management Software

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Our rankings formula

To derive the final score for each vendor, we employed a weighted formula that takes into account various metrics. Here’s how it breaks down:

Final Score = w1 * G2 Overall Star Rating + w2 * Capterra Overall Star Rating + w3 * G2 Good Partner in Doing Business + w4 * Capterra Likelihood to Recommend + w5 * G2 Total Number of Reviews (Scaled) + w6 * Capterra Total Number of Reviews (Scaled) + Other Factors

Where:

w1 = 0.15 (Weight for G2 Overall Star Rating)

w2 = 0.15 (Weight for Capterra Overall Star Rating)

w3 = 0.2 (Weight for G2 Good Partner in Doing Business)

w4 = 0.2 (Weight for Capterra Customer Service)

w5 = 0.1 (Weight for G2 Total Number of Reviews, Scaled)

w6 = 0.1 (Weight for Capterra Total Number of Reviews, Scaled)

Other Factors include additional metrics like ease of use, each multiplied by its corresponding weights:

w7 = 0.05 (Weight for G2 Ease of Use)

w8 = 0.05 (Weight for Capterra Ease of Use)

Evaluating the best IT management software

Effective IT management software optimizes the performance of IT infrastructure by simplifying IT processes. Selecting the best IT management software for an organization involves a comprehensive process that starts with understanding the business’s unique needs. Decision-makers should consider factors such as scalability and user-friendliness to maximize the use of the chosen solution. Another factor to consider is a vendor’s support services, continuous development, and other improvements to ensure your business receives ongoing support and updates to keep the software effective.

Before making your decision, carefully weigh your options, read the best IT management system reviews, and conduct thorough research to identify which IT management software best solves your business’ pain points. Consider engaging in free trials or demos to test the IT management software’s functionality and ensure it aligns with your operational requirements.