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SyncroMSP vs Tanium

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NinjaOne

Ratings

SyncroMSP

Tanium

NinjaOne Logo®

Overall

4.5
4.5

4.8

Meets Requirements

8.7
9.4

9.2

905 responses

Ease of Use

8.9
93 responses
8.1
8 responses

9.3

912 responses

Ease of Setup

9
73 responses
6.3
5 responses

9.4

804 responses

Ease of Admin

8.9
76 responses
7.7
5 responses

9.5

80 responses

Quality of Support

9
73 responses
8.8
7 responses

9.4

876 responses

Ease of Doing Business with

8.3
91 responses
8.7
5 responses

9.6

808 responses

Product Direction (% positive)

8.8
86 responses
10
8 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

SyncroMSP

Product Summary

Designed primarily for managed service providers (MSPs), SyncroMSP is a software platform consolidating integral solutions for growing MSPs. With integrated RMM, PSA, and remote access tools, organizations can monitor, manage, and automate front-end and back-end operations. SyncroMSP can also integrate with popular MSP business tools.

Use Cases

  • PSA:
    SyncroMSP allows users to address client-facing concerns such as custom helpdesk workflows.
  • Remote management:
    Users can monitor endpoint devices from a single hub and remediate any detected problems.
  • Patch management:
    SyncroMSP detects devices that are missing patches and pushes out OS and third-party application updates. Users can schedule patches and also utilize the script engine and script library to automate updates.

Shortcomings

  • Interface:
    Some users may find the UI too simple, while others may find it difficult to work with.
  • Customer support:
    Some users have stated that their support often gives generic answers and often takes days or weeks to resolve a ticket fully.
  • Mobile issues:
    Users have reported that SyncroMSP’s mobile app does not function well, which makes it difficult for field service technicians to use the platform.

Tanium

Product Summary

Tanium is a cloud-based cybersecurity and endpoint management platform that provides real-time data on endpoint devices and network security. Its incident report features allow technicians to detect and diagnose threats and incidents. IT Teams and MSPs can utilize Tanium’s automation to update endpoints and speed up remote resolutions to any issues.

Use Cases

  • Endpoint Management:
    Tanium provides visibility of all endpoints from a single platform. Technicians can configure new endpoints from this hub and deploy applications to them.
  • Automation:
    Tanium’s automation capabilities streamline data protection processes, ensuring continuous protection with minimal manual intervention.
  • Compliance management:
    This solution can automatically scan devices and networks for lapses in compliance and push out patches, OS updates, and third-party software to keep endpoints updated and secure.

Shortcomings

  • Costs:
    Users have complained about Tanium’s costs being higher than they’d like.
  • Steep learning curve:
    It takes a significant amount of time to learn all the queries, which can be difficult for new users to get familiar with.
  • High system resource usage:
    Tanium consumes a high volume of device resources, which can drive up CPU usage and affect device performance.

NinjaOne

Why your peers choose us over SyncroMSP and Tanium

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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