Ratings
N-able N-sight
SyncroMSP
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
N-able N-sight
Product Summary
N-able N-sight is a remote monitoring and management solution that provides endpoint management, remote access, and ticketing tools to improve IT management. MSPs and IT professionals remotely monitor and manage devices,complex networks, and their IT infrastructures using N-sight. N-able’s services are designed to manage and secure small- and mid-size enterprises, simplifying physical, hybrid, and cloud environments with a secure platform.
Use Cases
- Remote support:
This feature can enable IT technicians or support personnel to access and control devices or systems remotely for troubleshooting, maintenance, and assistance purposes: - Remote tasks feature:
IT administrators can remotely execute various tasks on computers or devices within a network. It automates routine maintenance, deploys software updates, and manages configurations across multiple endpoints. - Automation:
N-sight provides IT automation features and preconfigured scripts, enabling IT professionals to streamline workflows and boost efficiency.
Shortcomings
- Customer support:
Some users have stated that N-able’s customer support could be further improved, including offering more comprehensive online guides. - Delayed actions:
Scripts & patches take some time to deploy, and it can be hard to troubleshoot and ensure the success of actions taken. - Alerts:
Customers complain that N-able generates a lot of false alerts, which require manual validation by technicians.
SyncroMSP
Product Summary
Designed primarily for managed service providers (MSPs), SyncroMSP is a software platform consolidating integral solutions for growing MSPs. With integrated RMM, PSA, and remote access tools, organizations can monitor, manage, and automate front-end and back-end operations. SyncroMSP can also integrate with popular MSP business tools.
Use Cases
- PSA:
SyncroMSP allows users to address client-facing concerns such as custom helpdesk workflows. - Remote management:
Users can monitor endpoint devices from a single hub and remediate any detected problems. - Patch management:
SyncroMSP detects devices that are missing patches and pushes out OS and third-party application updates. Users can schedule patches and also utilize the script engine and script library to automate updates.
Shortcomings
- User interface:
SyncroMSP features a dashboard that could use some improvements in terms of customization for a better user experience. - Customer support:
Some users have stated that their support often gives generic answers and may take days or weeks to resolve a ticket fully. - Mobile issues:
Users have reported that SyncroMSP’s mobile app does not function well, which makes it difficult for field service technicians to use the platform.
NinjaOne
Why your peers choose us over N-able N-sight and SyncroMSP
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
What they're saying
Watch a Demo of the #1 IT Management Software on G2
