Ratings
GoTo Resolve
Miradore
Overall
4.4
4.6
4.8
Meets Requirements
9.1
326 responses
9
94 responses
9.2
905 responses
Ease of Use
9
327 responses
9.1
94 responses
9.3
912 responses
Ease of Setup
8.9
158 responses
8.9
90 responses
9.4
804 responses
Ease of Admin
8.9
159 responses
9
90 responses
9.5
80 responses
Quality of Support
8.7
279 responses
9.2
88 responses
9.4
876 responses
Ease of Doing Business with
8.8
150 responses
9.4
87 responses
9.6
808 responses
Product Direction (% positive)
7.8
317 responses
9.1
86 responses
Based on G2 Spring 2024
Competitors
GoTo Resolve
Product Summary
GoTo Resolve is a remote monitoring and management (RMM) platform that’s designed primarily for small to medium-sized organizations that focus on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.
Use Cases
- Remote support:
Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control. - Remote management:
Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware. - Scripting automation:
GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.
Shortcomings
- Slow performance:
Users have complained about slow performance and file transfer delays. - Unstable remote connection:
GoTo’s connectivity often faces issues, especially when the workstations have multiple monitors. - Re-establishing remote connection:
Reviewers mention that reconnecting to previously controlled devices can sometimes be challenging, requiring them to clear old connection data before re-establishing a new remote connection.
Miradore
Product Summary
Miradore is a cloud-native mobile device management (MDM) solution that enables IT teams to manage their Android, iOS, macOS, and Windows devices. This solution allows users to automate repetitive tasks, secure sensitive data, deploy software, and monitor their mobile fleet.
Use Cases
- Application management:
Miradore enables IT teams to deploy, update, whitelist, and blacklist applications across their mobile fleet. - Remote access:
Technicians can provide support and resolve issues to mobile devices by connecting remotely to them. - Automation:
Miradore reduces manual workloads by automating common MDM tasks, such as device configuration and device enrollment.
Shortcomings
- Limited OS compatibility:
Miradores available features are not consistent across different OS. For example, reviewers say that Miradore can’t launch scripts on macOS but can do so on Windows devices. - Patch management issues:
Miradores patch management lacks certain features, such as scheduling updates outside work hours. - Documentation:
Users may find it difficult to find fast answers to questions as not all of Miradores documentation is up-to-date.
NinjaOne
Why your peers choose us over GoTo Resolve and Miradore
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle. In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.What they're saying
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