Ratings
Connectwise Automate
Microsoft Intune
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
Connectwise Automate
Product Summary
ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that simplifies and automates managing, maintaining, and troubleshooting endpoints. Its scripting function allows managed service providers (MSPs) and IT teams to automate routine processes and workflows and customize the platform to meet their needs.
Use Cases
- Remote endpoint management:
From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime - Patch and software management:
Deploy applications and install updates using the solution ensure that devices are configured, optimized, and secure. - Automation:
Cut down on routine IT workloads by automating repeatable tasks.
Shortcomings
- Difficult implementation:
Initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help implement and use the solution. - Complex interface:
Technicians can take a long time to fully understand how to utilize the platform’s features and settings. - Lack of support for non-Windows devices:
The solution is built more for Windows devices with less patching, actions, and data for other OS.
Microsoft Intune
Product Summary
Microsoft Intune offers cloud-based endpoint management with comprehensive support for Microsoft product integration. Intune allows managed service providers (MSPs) and IT teams to set up laptops and mobile devices, manage corporate and BYOD devices, and enforce security policies. It offers features such as app management, data protection, device configuration, and software updates, all from a single cloud-based platform. With Intune, customers can remotely secure their data and ensure device compliance with company security policies.
Use Cases
- Centralized device management:
Streamlines device onboarding, configuration, and administration for highly homogenous environments and device configurations. - Application management:
Intune is commonly used to deploy applications, push updates, and manage user permission for multiple device types. - Easy integration with Microsoft products:
Built for seamless integration with Azure Active Directory and other Microsoft products such as Office and Microsoft Endpoint Configuration Manager.
Shortcomings
- Performance:
Several user reviews have stated that Intune can slow down when performing multiple tasks simultaneously, such as deploying and assigning configuration profiles or showing the status of items. - Universal compatibility:
Users have reported that configuring macOS and Apple mobile devices may be challenging, and fewer functionalities are available for non-Windows devices. - Learning curve:
According to G2 reviews, InTune’s interface can be complex, requiring new users to expend more time and resources to learn and understand how to use the platform fully.
NinjaOne
Why your peers choose NinjaOne + Intune over Connectwise Automate
NinjaOne and Microsoft Intune work seamlessly together to unify device visibility and control across every endpoint. By connecting Intune-managed devices with NinjaOne, IT teams gain a single-pane, intelligent view for real-time health monitoring and compliance. This means that IT pros can seamlessly perform various actions, from deploying patches to enforcing policies and configurations, from one dashboard. Together, they create a streamlined, secure endpoint management experience that saves time and reduces complexity.
Compared to other similar tools, NinjaOne delivers unmatched agility and efficiency. It stands out for its extensive compatibility with a wide range of third-party applications (an area where other RMM solutions often have limitations), making it a more adaptable choice for diverse IT environments. Combined with advanced, customizable reporting and a customer-first approach, NinjaOne remains the leading choice for IT professionals who need a dependable, efficient, and future-ready RMM platform.
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