10 Best IT Management Software

Best IT Management Software featured image

IT management software plays a critical role in ensuring operational efficiency for businesses and supporting remote workers. IT management encompasses a wide range of tools designed to support IT professionals, help organizations enhance the security of their IT infrastructure, and optimize the use of all hardware and software assets. IT management software also equips businesses with tools like regular patching and backups to strengthen the security and resilience of their IT infrastructure.

For businesses that must operate within regulatory standards for protecting sensitive data (for example, HIPAA in the healthcare sector), IT management software can ensure that all the endpoints in their IT environment remain compliant with these industry standards.

According to statistics from G2, 76% of IT professionals believe IT operations teams’ productivity depends on the complexity of the IT environment. Simplifying operations greatly improves IT efficiency as it streamlines processes. IT management tools such as automation reduce the need for technicians to intervene manually, freeing IT teams to work on more strategic projects.

If you’re looking for the best IT management software for your business, keep reading to get an overview of the top providers on the market. Make a more informed decision by seeing which of the top IT management software can provide features that answer your IT needs.


Table of Contents

  1. NinjaOne
  2. GoTo Resolve
  3. Kaseya VSA
  4. N-able N-central
  5. Device42
  6. Automox
  7. Microsoft Intune
  8. Atera
  9. Datto RMM
  10. Connectwise Automate

 


Best IT Management Software

All G2 & Capterra data as of May 7, 2024.

1. NinjaOne

IT Management software UI illustration

NinjaOne is a G2 leader for IT management that ranks #1 in customer service. This solution offers IT teams and MSPs an easy-to-use unified IT management solution that simplifies IT operations, significantly boosting efficiency. With NinjaOne, IT teams and MSPs can remotely monitor, manage, patch, secure, backup, and provide IT support for all endpoints from a single pane of glass. By centralizing all IT management processes into a single hub, NinjaOne enables IT teams to break down silos and reduce their IT management stacks.

NinjaOne reviews on G2

Category NinjaOne Rating
Overall 4.8 out of 5 (1,108)
Has the product been a good partner in doing business? 9.6
Quality of support 9.4
Ease of Admin 9.3
Ease of Use 9.3

NinjaOne reviews on Capterra

Category NinjaOne Rating
Overall 4.8 out of 5 (201)
Ease of Use 4.8
Customer Service 4.8
Features 4.6
Value for Money 4.7
Likelihood to Recommend 92%

Learn more about other alternatives to NinjaOne.

Back to the top

2. GoTo Resolve

GoTo Resolve is a cloud-based IT management solution that empowers IT teams and MSPs with comprehensive remote monitoring and management tools. This platform allows users to automate workflows and monitor their IT infrastructure seamlessly.

GoTo Resolve Pros

  • Remote support:
    Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control.
  • Remote management:
    Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware.
  • Scripting automation:
    GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.

GoTo Resolve Cons

  • Slow performance:
    Users have complained about slow performance and file transfer delays.
  • Unstable remote connection:
    GoTo’s connectivity often faces issues, especially when the workstations have multiple monitors.
  • Pricing:
    While GoTo has a Free version, it is very limited, and its subscription-based pricing scheme may be too high for cost-conscious organizations compared to similar platforms.

GoTo Resolve reviews on G2

Category GoTo Resolve Rating
Overall 4.4 out of 5 (413)
Has the product been a good partner in doing business? 8.8
Quality of support 8.7
Ease of Admin 8.9
Ease of Use 9.0

 GoTo Resolve reviews on Capterra

Category GoTo Resolve Rating
Overall 4.5 out of 5 (197)
Ease of Use 4.5
Customer Service 4.1
Features 4.3
Value for Money 4.3
Likelihood to Recommend 85%

Learn more about other alternatives to GoTo Resolve.

Back to the top

 

3. Kaseya VSA

Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation issues, and software patches.

Kaseya VSA Pros

Kaseya VSA Cons

  • Lack of support for non-Windows devices:
    Users have reported that macOS does not receive adequate support.
  • Cost:
    Kaseya can be one of the more expensive IT solutions, which makes it difficult for small businesses to purchase.
  • Complex interface:
    Being proficient with VSA requires a decent amount of training and can take a while to get up and running.

Kaseya VSA reviews on G2

Category Kaseya VSA Rating
Overall 4.0 out of 5 (259)
Has the product been a good partner in doing business? 7.3
Quality of support 7.0
Ease of Admin 7.6
Ease of Use 7.5

Kaseya VSA reviews on Capterra

Category Kaseya VSA Rating
Overall 4.1 out of 5 (200)
Ease of Use 3.6
Customer Service 3.5
Features 4.1
Value for Money 3.8
Likelihood to Recommend 74%

Learn more about other alternatives to Kaseya.

Back to the top

 

4. N-able N-central

N-able N-central is an IT management platform designed for MSPs to monitor and manage endpoints, servers, and networks remotely. It features automation tools for device configuration, patch management, and network monitoring.

N-able N-central Pros

  • RMM:
    With RMM, IT teams can monitor, manage, and secure their remote or on-premise IT infrastructures.
  • Patch management:
    N-central patch management helps IT teams secure and update their endpoint devices.
  • IT automation:
    Using IT automation features, MSPs and IT professionals can automate tasks to streamline workflows.
  • Remote access:
    With remote access, IT teams can provide IT support for all devices regardless of their locations.

N-able N-central Cons

  • Complex UI:
    N-central users find the user interface unnecessarily complex, and new users experience a steep learning curve.
  • Unusual reporting:
    Device reporting is not real-time, and users are not able to acquire all the information they need from the reports.
  • Customer support issues:
    Customer support points users to pre-made guides and issues canned responses rather than working with the users to solve their technical issues.
  • IT automation challenges:
    IT automation setup on the platform is challenging and time-consuming.

N-able N-central reviews on G2

Category N-able Rating
Overall 4.3 out of 5 (172)
Has the product been a good partner in doing business? 8.4
Quality of support 7.8
Ease of Admin 7.6
Ease of Use 7.7

N-able N-central reviews on Capterra

Category N-able Rating
Overall 3.9 out of 5 (46)
Ease of Use 3.4
Customer Service 3.2
Features 4.0
Value for Money 3.5
Likelihood to Recommend 70%

Learn more about other alternatives to N-able N-central.

Back to the top

 

5. Device42

Device42 is an IT management software that provides comprehensive insights into organizations’ IT infrastructure, allowing for effective management of hardware and software assets.

Device42 reviews on G2

Category Device42 Rating
Overall 4.7 out of 5 (46)
Has the product been a good partner in doing business? 9.5
Quality of support 9.6
Ease of Admin 8.9
Ease of Use 8.8

Device42 reviews on Capterra

Category Device42 Rating
Overall 4.8 out of 5 (60)
Ease of Use 4.8
Customer Service 5.0
Features 4.7
Value for Money 4.9
Likelihood to Recommend 94%

Back to the top

 

6. Automox

Automox is a cloud-native IT management software that allows IT professionals to patch and configure devices to ensure compliance with corporate or regulatory standards. This software streamlines IT operations through automation capabilities across multiple operating systems.

Automox Pros

  • Patch management:
    Automox automates software updates and the deployment of critical patches for endpoint device systems. Patch automation and custom configurations are available for WindowsMacOS, and Linux, as well as third-party software, including Google, Amazon, Adobe, and Java.
  • Remote monitoring:
    The built-in Automox Remote Control offers full visibility of all endpoints. IT administrators can locate non-compliant devices and remotely access, patch, and troubleshoot any issues.
  • Automated vulnerability remediation:
    Automox can integrate with scanning solutions to detect endpoint vulnerability.

Automox Cons

  • Complexity:
    Some users might find the platform’s advanced features a bit overwhelming, particularly if they are looking for a simple patch management solution.
  • Pricing:
    Automox’s pricing can be on the higher end for small to mid-sized businesses, which may pose a challenge for budget-conscious organizations.
  • Reporting:
    Some users have expressed that Automox’s reporting capabilities do not meet their needs as reports have limited information. Furthermore, the lack of multi-tenancy requires users to view reports from each tenant individually.

Automox reviews on G2

Category Automox Rating
Overall 4.5 out of 5 (69)
Has the product been a good partner in doing business? 9.4
Quality of support 9.1
Ease of Admin 9.0
Ease of Use 9.1

Automox reviews on Capterra

Category Automox Rating
Overall 4.8 out of 5 (71)
Ease of Use 4.8
Customer Service 4.8
Features 4.5
Value for Money 4.8
Likelihood to Recommend 93%

Learn more about other alternatives to Automox.

Back to the top

 

7. Microsoft Intune

Microsoft InTune offers cloud-based endpoint management with comprehensive support for Microsoft product integration. Intune allows managed service providers (MSPs) and IT teams to set up laptops and mobile devices, manage corporate devices, and enforce security policies. It offers features such as app management, data protection, device configuration, and software updates, all from a single cloud-based platform. With Intune, customers can remotely secure their data and ensure device compliance with company security policies.

Intune Pros

  • Centralized device management:
    Streamlines device onboarding, configuration, and administration for highly homogenous environments and device configurations.
  • Application management:
    Intune is commonly used to deploy applications, push updates, and manage user permission for multiple device types.
  • Easy integration with Microsoft products:
    Built for seamless integration with Azure Active Directory and other Microsoft products such as Office and Microsoft Endpoint Configuration Manager.

Intune Cons

  • Inefficient speed:
    From deploying and assigning configuration profiles to applications and showing the status of items, Intune can be frustratingly slow.
  • Lack of support for non-Windows devices:
    Users have reported that configuring macOS devices is difficult, and fewer functionalities are available for these devices.
  • Pricing:
    Full functionality is locked behind higher-priced licenses, limiting what Intune can do for users.

Microsoft Intune reviews on G2

Category Microsoft Intune Rating
Overall 4.5 out of 5 (196)
Has the product been a good partner in doing business? 8.9
Quality of support 8.3
Ease of Admin 8.6
Ease of Use 8.6

Microsoft Intune reviews on Capterra

Category Microsoft Intune Rating
Overall 4.5 out of 5 (29)
Ease of Use 4.4
Customer Service 3.9
Features 4.5
Value for Money 4.3
Likelihood to Recommend 87%

Learn more about other alternatives to Intune.

Back to the top

 

8. Atera

Atera offers IT management tools such as RMM and remote access for MSPs. This solution streamlines devices’ monitoring, maintenance, and management in a business’s IT environment. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software enables IT professionals to gain insight and control over their digital environments.

Atera Pros

Atera Cons

  • Inconsistent customer service:
    Customer service can be inconsistent with lengthy response times, which makes it challenging for users to receive the IT help and answers they need.
  • Limited integrations:
    Integration options are limited compared to alternative solutions.
  • Patch management issues:
    Patch management is not centralized or intuitive, and users find it difficult to schedule and manage patches from the platform.
  • Scarce network monitoring options:
    While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.

Atera reviews on G2

Category Atera Rating
Overall 4.6 out of 5 (453)
Has the product been a good partner in doing business? 9.3
Quality of support 9.1
Ease of Admin 9.0
Ease of Use 9.2

Atera reviews on Capterra

Category Atera Rating
Overall 4.6 out of 5 (344)
Ease of Use 4.7
Customer Service 4.5
Features 4.3
Value for Money 3.7
Likelihood to Recommend 90%

Learn more about other alternatives to Atera.

Back to the top

 

9. Datto RMM

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Datto RMM Pros

Datto RMM Cons

  • Unreliable support:
    Customer support is inconsistent and unreliable, which can lead to downtime when users experience technical difficulties.
  • High cost:
    The cost of Datto can be high, which makes it difficult for small businesses and MSPs to purchase.

Datto RMM reviews on G2

Category Datto RMM Rating
Overall 4.5 out of 5 (77)
Has the product been a good partner in doing business? 8.6
Quality of support 8.2
Ease of Admin 8.3
Ease of Use 8.4

Datto RMM reviews on Capterra

Category Datto RMM Rating
Overall 4.3 out of 5 (22)
Ease of Use 4.0
Customer Service 4.0
Features 4.1
Value for Money 3.9
Likelihood to Recommend 77%

Learn more about other alternatives to Datto.

Back to the top

 

10. Connectwise Automate

ConnectWise Automate is an IT management software designed to boost the efficiency of IT teams and MSPs through automation tools for improving operational processes, extensive integrations for managing various technologies, and robust monitoring capabilities.

ConnectWise Automate Pros

  • Remote endpoint management:
    From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime
  • Patch and software management:
    Deploy applications and install updates using the solution to ensure that devices are configured, optimized, and secure.
  • Automation:
    Cut down on routine IT workloads by automating repeatable tasks.

ConnectWise Automate Cons

  • Difficult implementation:
    Initial implementation of ConnectWise Automate can be complex, costly, and time-consuming, and users often need consultants to help implement and use the solution.
  • Complex interface:
    Technicians can take a long time to fully understand how to utilize the platform’s features and settings.
  • Lack of support for non-Windows devices:
    The solution is built more for Windows devices with less patching, actions, and data for other OS.

Connectwise Automate reviews on G2

Category Connectwise Automate Rating
Overall 4.1 out of 5 (126)
Has the product been a good partner in doing business? 7.8
Quality of support 7.4
Ease of Admin 7.1
Ease of Use 7.2

Connectwise Automate reviews on Capterra

Category Connectwise Automate Rating
Overall 4.1 out of 5 (126)
Ease of Use 3.6
Customer Service 3.6
Features 4.3
Value for Money 3.9
Likelihood to Recommend 75%

Learn more about other alternatives to ConnectWise.

Back to the top

Comparison of best IT monitoring software (G2)

Category NinjaOne GoTo Resolve Kaseya VSA N-able N-central Device42 Automox Microsoft Intune Atera Datto RMM Connectwise Automate
Overall 4.8 out of 5 (1,108) 4.4 out of 5 (413) 4.0 out of 5 (259) 4.3 out of 5 (172) 4.7 out of 5 (46) 4.5 out of 5 (69) 4.5 out of 5 (196) 4.6 out of 5 (453) 4.5 out of 5 (77) 4.1 out of 5 (126)
Has the product been a good partner in doing business? 9.6 8.8 7.3 8.4 9.5 9.4 8.9 9.3 8.6 7.8
Quality of support 9.4 8.7 7.0 7.8 9.6 9.1 8.3 9.1 8.2 7.4
Ease of Admin 9.3 8.9 7.6 7.6 8.9 9.0 8.6 9.0 8.3 7.1
Ease of Use 9.3 9.0 7.5 7.7 8.8 9.1 8.6 9.2 8.4 7.2

Comparison of best IT monitoring software (Capterra)

Category NinjaOne GoTo Resolve Kaseya VSA N-able N-central Device42 Automox Microsoft Intune Atera Datto RMM Connectwise Automate
Overall 4.8 out of 5 (201) 4.5 out of 5 (197) 4.1 out of 5 (200) 3.9 out of 5 (46) 4.8 out of 5 (60) 4.8 out of 5 (71) 4.5 out of 5 (29) 4.6 out of 5 (344) 4.3 out of 5 (22) 4.1 out of 5 (126)
Ease of Use 4.8 4.5 3.6 3.4 4.8 4.8 4.4 4.7 4.0 3.6
Customer Service 4.8 4.1 3.5 3.2 5.0 4.8 3.9 4.5 4.0 3.6
Features 4.6 4.3 4.1 4.0 4.7 4.5 4.5 4.3 4.1 4.3
Value for Money 4.7 4.3 3.8 3.5 4.9 4.8 4.3 3.7 3.9 3.9
Likelihood to Recommend 92% 85% 74% 70% 94% 88% 87% 90% 77% 75%

Back to the top

Final scores and summaries of IT Management Software

Vendor Final Score Summary
NinjaOne 2.067 NinjaOne offers IT teams and MSPs an easy-to-use IT management software that can remotely monitor, manage, patch, secure, backup, and provide IT support for all endpoints from a single pane of glass. 
N-able N-central 1.844 N-able N-central is an IT management platform designed for MSPs to monitor and manage endpoints, servers, and networks remotely.
Atera 1.532 Atera offers IT management tools to streamline the monitoring, maintaining, and managing of a business’s endpoints.
GoTo Resolve 1.313 GoTo Resolve is a cloud-based IT management solution that empowers IT teams and MSPs with remote monitoring and management tools.
Kaseya VSA 1.069 Kaseya VSA is a remote monitoring and IT management software that allows IT teams and MSPs to keep track of IT assets.
Microsoft Intune 0.935 Microsoft InTune is a cloud-native IT management software that can configure endpoints and push out Windows OS updates.
ConnectWise Automate 0.877 ConnectWise Automate is an IT management software designed to boost efficiency through automation tools and robust monitoring capabilities.
Automox 0.876 Automox is a cloud-native IT management software that allows IT professionals to patch and configure devices.
Device42 0.861 Device42 is an IT management software that provides insights into organizations’ hardware and software assets.
Datto RMM 0.771 Datto RMM is a cloud-based IT management solution that provides tools for remote access, automation, remote monitoring, and backup.

Back to the top

 

Our rankings formula

To derive the final score for each vendor, we employed a weighted formula that takes into account various metrics. Here’s how it breaks down:

Final Score = w1 * G2 Overall Star Rating + w2 * Capterra Overall Star Rating + w3 * G2 Good Partner in Doing Business + w4 * Capterra Likelihood to Recommend + w5 * G2 Total Number of Reviews (Scaled) + w6 * Capterra Total Number of Reviews (Scaled) + Other Factors

Where:

w1 = 0.15 (Weight for G2 Overall Star Rating)

w2 = 0.15 (Weight for Capterra Overall Star Rating)

w3 = 0.2 (Weight for G2 Good Partner in Doing Business)

w4 = 0.2 (Weight for Capterra Likelihood to Recommend)

w5 = 0.1 (Weight for G2 Total Number of Reviews, Scaled)

w6 = 0.1 (Weight for Capterra Total Number of Reviews, Scaled)

Other factors include additional metrics like ease of use, each multiplied by their corresponding weights:

w7 = 0.05 (Weight for G2 Ease of Use)

w8 = 0.05 (Weight for Capterra Ease of Use)

Evaluating the best IT management software

Effective IT management software optimizes the performance of IT infrastructure by simplifying IT processes. Selecting the best IT management software for an organization involves a comprehensive process that starts with understanding the business’s unique needs. Decision-makers should consider factors such as scalability and user-friendliness to maximize the use of the chosen solution. Another factor to consider is a vendor’s support services, continuous development, and other improvements to ensure your business receives ongoing support and updates to keep the software effective.

Before making your decision, carefully weigh your options and conduct thorough research to identify which IT management software best solves your business’ pain points. Consider engaging in free trials or demos to test the IT management software’s functionality and ensure it aligns with your operational requirements.

Next Steps

Building an efficient and effective IT team requires a centralized solution that acts as your core service deliver tool. NinjaOne enables IT teams to monitor, manage, secure, and support all their devices, wherever they are, without the need for complex on-premises infrastructure.

Learn more about NinjaOne Endpoint Management, check out a live tour, or start your free trial of the NinjaOne platform.

You might also like

Ready to become an IT Ninja?

Learn how NinjaOne can help you simplify IT operations.

Watch Demo×
×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.

Start your 14-day trial

No credit card required, full access to all features

NinjaOne Terms & Conditions

By clicking the “I Accept” button below, you indicate your acceptance of the following legal terms as well as our Terms of Use:

  • Ownership Rights: NinjaOne owns and will continue to own all right, title, and interest in and to the script (including the copyright). NinjaOne is giving you a limited license to use the script in accordance with these legal terms.
  • Use Limitation: You may only use the script for your legitimate personal or internal business purposes, and you may not share the script with another party.
  • Republication Prohibition: Under no circumstances are you permitted to re-publish the script in any script library belonging to or under the control of any other software provider.
  • Warranty Disclaimer: The script is provided “as is” and “as available”, without warranty of any kind. NinjaOne makes no promise or guarantee that the script will be free from defects or that it will meet your specific needs or expectations.
  • Assumption of Risk: Your use of the script is at your own risk. You acknowledge that there are certain inherent risks in using the script, and you understand and assume each of those risks.
  • Waiver and Release: You will not hold NinjaOne responsible for any adverse or unintended consequences resulting from your use of the script, and you waive any legal or equitable rights or remedies you may have against NinjaOne relating to your use of the script.
  • EULA: If you are a NinjaOne customer, your use of the script is subject to the End User License Agreement applicable to you (EULA).