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NinjaOne Ticketing

The Helpdesk Solution for IT Teams

Improve ticket resolution times and service delivery outcomes with actionable, context-rich automated IT ticketing.
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Why Ninja Ticketing?

Built Exclusively for IT Teams

Ninja Ticketing is a fully customizable experience providing in-depth device info and essential actions – such as remote access, scripting, install apps, etc. – directly from the ticket.

Single-Pane Support

With unified endpoint management, ticketing, and remote management tools, technicians can provide more efficient support all from a single-pane-of-glass.

Automation Domination

Automatically populate critical information into tickets and utilize robust ticket automation rules and endpoint health alerts to create, route, and escalate tickets, ensuring each technician receives the appropriate tickets to maximize their expertise.

Our Ticketing Ingredients

Features:

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Easily Manage IT Tickets

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.
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Act Directly from a Ticket

Employ Ninja Ticketing’s seamless integration with our endpoint management capabilities, allowing you to take common and critical remediation actions without ever leaving the ticket.

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Automate IT Ticketing Workflows

Enhance your team’s efficiency with customizable response templates, highly configurable condition-based ticket creation rules, and event- and time-based ticket routing automations.
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Collaboration Made Easy

Work together more efficiently with an easy-to-use ticket workspace featuring private/public message, @ mentions, and a shared activity feed.
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Quickly Resolve Problems

Easily identify, analyze, and remediate problems – with automatically populated vital information, system details, etc. – to minimize the impact of wide-spread issues.
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Self-Service Client Portal

Direct your end-users to the brandable client portal to create, respond-to, and update tickets and access Ninja’s integrated end-user remote control and file restore tool.

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Active IT Asset Management

Get a complete inventory of IT assets with live health and performance data for incident context and faster triage.

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Document Everything

Promote knowledge-recording best practices with integrated credential storage, customizable knowledge base templates, and in-depth process documentation.

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IT Ticketing on the Go

Interact with, take action on, and assign incoming tickets to your top technicians with our mobile app, ensuring your end-users are supported even outside of the office.

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Market-leading time to value

Resolution Reporting

Grant your technicians the gift of full transparency with device-level reporting on key KPIs like mean time to resolve, one touch resolution, and first response time.

Maximize Resolution Times

Triage directly from a fully detailed ticket with single-click remote management actions or single click navigation to the device for the full breadth of Ninja’s RMM capabilities.

Customizable Environments

Set up your ticketing environment to align with how your team works with highly flexible and customizable ticketing boards, unlimited support email captures, and boundless custom fields.

Move beyond ticketing to Unified IT Management

RMM

Get market-leading endpoint visibility and control in an easy-to-use platform that drives technician efficiency.

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Ninja gives you complete control over end-user devices, enabling you to set the foundation for endpoint security.

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Quickly and securely provide hands-on remote support to distributed employees.

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Protect end-user data with NinjaOne’s automated, easy-to-manage backup solution for your distributed endpoints.

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IT Ticketing System & Helpdesk FAQs

The process of ticketing enables IT teams to simplify and streamline IT support by providing a system that allows them to track, prioritize, and resolve issues efficiently. When and end-user has an IT issue they can create a ticket. A technician gets assigned to the ticket and is responsible for investigating and resolving the issue. During the entire process, the technician can change the status of the ticket.

IT tickets is the term used to refer to a record of an IT support request submitted to an IT team to resolve issues and provide support for end-user requests. Tickets may represent many different types of requests depending on the nature of the IT environment and the focus of the IT team. They may go by other names like “service requests”, “trouble tickets” or “support cases” but most organizations and users are familiar with the term “IT ticket.”

In NinjaOne Red Hat Server Management, service monitoring is streamlined through a centralized dashboard. Utilize the platform to easily check the status, start, stop, or restart services. NinjaOne provides comprehensive logs and real-time insights for service-related information, enhancing visibility and enabling quick issue resolution. The intuitive interface ensures efficient monitoring and management of services on your Red Hat Enterprise Linux server.

NinjaOne’s ticketing software is built exclusively for IT professionals to make help-desk activities as fast and simple as possible. To do this, Ninja’s solution automates ticketing workflows, allows users to take action directly from tickets, customizes essential documentation, and improves collaboration with an easy-to-use ticket workspace. Additionally, users can manage, assign, take on, and interact with tickets remotely via NinjaOne’s mobile app. Partner with NinjaOne and sign up for your free trial to start providing next-level IT support today.

NinjaOne’s ticketing software is built exclusively for IT professionals to make help-desk activities as fast and simple as possible. To do this, Ninja’s solution automates ticketing workflows, allows users to take action directly from tickets, customizes essential documentation, and improves collaboration with an easy-to-use ticket workspace. Additionally, users can manage, assign, take on, and interact with tickets remotely via NinjaOne’s mobile app. Partner with NinjaOne and sign up for your free trial to start providing next-level IT support today.

Ticketing software helps IT teams manage requests, events, issues, and alerts that require support from technicians. Using ticketing software, technicians are able to automate ticketing processes, analyze and resolve issues, meet SLAs, document important information, and collaborate with others to provide top-of-the-line support. Ticketing software is a type of help desk software that’s designed to improve IT support efforts. Find out how Ninja ticketing can make technicians’ lives easier and improve IT support with a free trial.

NinjaOne’s ticketing software provides benefits not only for technicians and their teams, but also for businesses as a whole. From a business perspective, the main purpose of Ninja’s ticketing software is to reduce technicians’ workloads, save time, boost efficiency, improve productivity, and provide reliable IT support for teams. For technicians, the benefits of NinjaOne’s ticketing software include customizable ticket boards, workflow automation and management, ticketing dashboards and reports, active asset management, and workspaces to improve collaboration. See NinjaOne’s ticketing system software in action by watching this free demo video.

NinjaOne’s ticketing support system is the perfect solution for IT teams and MSPs who need a unified tool that provides ticket automation, automatic context and information population, active asset management, flexible technician boards/workspaces, and remote ticket management. If your technicians have constantly-growing workloads, inefficient tools, poor collaboration, or difficulty finding contextual information, it’s time to switch to a better solution. After partnering with NinjaOne, IT teams have minimized resolution times, improved reporting capabilities, and customized ticketing environments to boost efficiency and productivity. See what Ninja partners think about NinjaOne ticketing on the customer stories page.

NinjaOne offers pay-per-device pricing for clients that’s flexible and customized. To receive an accurate, customized quote for NinjaOne ticketing software, visit the pricing page and fill in your information. With monthly payments that are customized for you, NinjaOne ensures that your business only pays for the tools and solutions it needs. If you want to see how Ninja ticketing works with your specific IT environment, start a free trial today

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