NinjaOne Ticketing
Hjelpedeskløsning for IT-team
Forbedre løsningsstider for billettering og serviceleveringsresultater med kontekstrik, automatisert IT-billettering som kan handles på.
Hvorfor Ninja Ticketing?
Bygget eksklusivt for IT-team
Ninja Ticketing er en opplevelse som kan tilpasses fullstendig og gir dybdeinformasjon om enheter og vesentlige tiltak – slik som ekstern tilgang, installering av apper, osv. – direkte fra billetten.
Støtte i ett panel
Med enhetlig endepunktsstyring, billettering og verktøy for ekstern styring kan teknikere levere mer effektiv støtte, alt fra ett panelvindu.
Automatiseringsdominering
Fyll automatisk ut informasjon på billetter og bruk robuste billettautomatiseringsregler og endepunktshelsevarsler for å opprette, føre og eskalere billetter, noe som sikrer at hver tekniker mottar de riktige billettene for å maksimere deres ekspertise.
Våre billetteringsingredienser
Administrer billetter enkelt
Aksepter, prioriter, før og svar på billetter raskt for å oppfylle SLA-er, og sikre at både agent og sluttbrukere er mer produktive.
Handle direkte fra en billett
Employ Ninja Ticketing’s seamless integration with our endpoint management capabilities, allowing you to take common and critical remediation actions without ever leaving the ticket.
Automatiser billetteringsarbeidsflyt
Forbedre teamets effektivitet med tilpasningsbare svarmaler, svært konfigurerbare forholdsbaserte regler for opprettelse av billett og hendelses- og tidsbaserte billettføringsautomatiseringer.
Samarbeid gjort enkelt
Jobb mer effektivt sammen med et brukervennlig billettarbeidsområde med private/offentlige meldinger, @-benevnelser og en delt aktivitetsfeed.
Løs problemer raskt
Identifiser, analyser og lindre problemer enkelt – med automatisk utfylt vesentlig informasjon, systemdetaljer, osv. – for å minimere effekten av utstrakte problemer.
Selvbetjent klientportal
Send sluttbrukerne dine til den merkbare kundeportalen for å opprette, besvare og oppdatere billetter og få tilgang til Ninjas integrerte eksterne kontroll og filgjenopprettingsverktøy for sluttbrukere.
Aktiv aktivaadministrasjon
Få en komplett oversikt over IT-aktiva med direkte helse- og ytelsesdata for hendelseskontekst og raskere sortering.
Dokumenter alt
Frem beste praksis for kunnskapsregistrering med integrert legitimasjonslagring, tilpasningsbare kunnskapsbasemaler og dyptgående prosessdokumentasjon.
Støtte på farten
Samhandle med, iverksett tiltak for og tilordne innkommende billetter til dine beste teknikere med mobilappen vår, noe som sikrer at sluttbrukerne dine er støtttet selv utenfor kontoret.
Markedsledende tid til verdi
Løsningsrapportering
Gi teknikerne dine gaven av fullstendig åpenhet med enhetsnivårapportering på viktige KPI-er som gjennomsnittlig tid til å løse, én-berøringsløsning og første respons-tid
Maksimer løsningstider
Sorter direkte fra en fullstendig detaljert billett med fjernstyringshandling med ett klikk eller ett klikk-navigasjon til enheten for den fulle bredden av Ninjas RMM-kapabiliteter.
Tilpasningsbare miljøer
Sett opp billetteringsmiljøet ditt for å være justert med hvordan teamet ditt jobber med svært fleksible og tilpasningsbare billetteringstavler, ubegrenset oppfanging av støtte-e-poster og grenseløse standardfelt.
Gå lenger enn billettering til enhetlig IT-administrasjon
How RESICAP used NinjaOne to drastically reduce the amount of time they spend servicing tickets
Watch the video
Patching remote and hybrid endpoints with NinjaOne
Read the case study
How Zero Latency VR Delivers Mind-Blowing Customer Experiences with NinjaOne
Read the case study
Related resources
Helping your IT Helpdesk: Your Guide to IT Helpdesk Efficiency
Learn how to turn automation and smarter organization into a killer efficiency combo.
Ninja IT Ticketing: Leveraging Automation and Ticket Context to Improve IT Helpdesk Operations
Learn about how Ninja’s Ticketing solution will help improve ticket resolution times and service delivery outcomes.
Ninja IT Ticketing: Best Practices and Automations
Learn how to set up common ticketing automations that will ultimately give you the framework to set up automations specific to your business.
IT Ticketing System & Helpdesk FAQ
What is an IT ticketing system?
An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.
What are IT tickets?
IT tickets is the term used to refer to a record of an IT support request submitted to an IT team to resolve issues and provide support for end-user requests. Tickets may represent many different types of requests depending on the nature of the IT environment and the focus of the IT team. They may go by other names like “service requests”, “trouble tickets” or “support cases” but most organizations and users are familiar with the term “IT ticket.»
What is the process of IT ticketing?
The process of ticketing enables IT teams to simplify and streamline IT support by providing a system that allows them to track, prioritize, and resolve issues efficiently. When and end-user has an IT issue they can create a ticket. A technician gets assigned to the ticket and is responsible for investigating and resolving the issue. During the entire process, the technician can change the status of the ticket.
How does NinjaOne’s IT ticketing software work?
NinjaOne’s ticketing software is built exclusively for IT professionals to make help-desk activities as fast and simple as possible. To do this, Ninja’s solution automates ticketing workflows, allows users to take action directly from tickets, customizes essential documentation, and improves collaboration with an easy-to-use ticket workspace. Additionally, users can manage, assign, take on, and interact with tickets remotely via NinjaOne’s mobile app. Partner with NinjaOne and sign up for your free trial to start providing next-level IT support today.
What is IT ticketing software used for?
Ticketing software helps IT teams manage requests, events, issues, and alerts that require support from technicians. Using ticketing software, technicians are able to automate ticketing processes, analyze and resolve issues, meet SLAs, document important information, and collaborate with others to provide top-of-the-line support. Ticketing software is a type of help desk software that’s designed to improve IT support efforts. Find out how Ninja ticketing can make technicians’ lives easier and improve IT support with a free trial.
Benefits of IT ticketing system software?
NinjaOne’s ticketing software provides benefits not only for technicians and their teams, but also for businesses as a whole. From a business perspective, the main purpose of Ninja’s ticketing software is to reduce technicians’ workloads, save time, boost efficiency, improve productivity, and provide reliable IT support for teams. For technicians, the benefits of NinjaOne’s ticketing software include customizable ticket boards, workflow automation and management, ticketing dashboards and reports, active asset management, and workspaces to improve collaboration. See NinjaOne’s ticketing system software in action by watching this free demo video.
Do I need NinjaOne’s IT ticketing support system?
NinjaOne’s ticketing support system is the perfect solution for IT teams and MSPs who need a unified tool that provides ticket automation, automatic context and information population, active asset management, flexible technician boards/workspaces, and remote ticket management. If your technicians have constantly-growing workloads, inefficient tools, poor collaboration, or difficulty finding contextual information, it’s time to switch to a better solution. After partnering with NinjaOne, IT teams have minimized resolution times, improved reporting capabilities, and customized ticketing environments to boost efficiency and productivity. See what Ninja partners think about NinjaOne ticketing on the customer stories page.
How much does NinjaOne IT ticketing software cost?
NinjaOne offers pay-per-device pricing for clients that’s flexible and customized. To receive an accurate, customized quote for NinjaOne ticketing software, visit the pricing page and fill in your information. With monthly payments that are customized for you, NinjaOne ensures that your business only pays for the tools and solutions it needs. If you want to see how Ninja ticketing works with your specific IT environment, start a free trial today
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Learn how NinjaOne can help you simplify IT operations.
