Ninja Ticketing: Leveraging Automation and Ticket Context to Improve Helpdesk Operations

(Webinar On-Demand)

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About the Webinar

Helpdesks are some of the most heavily measured teams at an organization. Any action your technicians take will be scored, reviewed, and analyzed with a focus on overall improvement of efficiencies and end user outcomes.

Ninja Ticketing is Ninja’s solution to help improve ticket resolution times and service delivery outcomes with context-rich automated IT ticketing.

In this webinar, we’ll explore:

  • An overview of common ticketing techniques, goals, and processes
  • What features are included within Ninja Ticketing and how it can help your organization
  • A walkthrough of Ninja Ticketing and some common use cases
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