Ninja Ticketing: Leveraging Automation and Ticket Context to Improve Helpdesk Operations
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About the Webinar
Helpdesks are some of the most heavily measured teams at an organization. Any action your technicians take will be scored, reviewed, and analyzed with a focus on overall improvement of efficiencies and end user outcomes.
Ninja Ticketing is Ninja’s solution to help improve ticket resolution times and service delivery outcomes with context-rich automated IT ticketing.
In this webinar, we’ll explore:
- An overview of common ticketing techniques, goals, and processes
- What features are included within Ninja Ticketing and how it can help your organization
- A walkthrough of Ninja Ticketing and some common use cases