With a constant stream of new technology and customer questions, it can be challenging to manage it all while keeping up with all the necessary tasks to ensure things are running smoothly. For example, help desk asset management software was designed to help with providing IT support services to customers while also managing company assets.
What is Help Desk Asset Management software?
Help desk asset management software essentially combines ticketing software and IT asset management software. This type of software also includes elements of RMM software and helps you monitor and manage your organization’s devices. In addition, it provides a single location where businesses can handle their ticketing and endpoint monitoring and management.
What are the benefits of Help Desk Software with Asset Management?
Combining help desk software with asset management software results in many positive outcomes. Here are a few benefits of help desk software with asset management:
Single source of truth for IT
Help desk software provides you with tools and data to manage tickets, and IT requests from employees or customers. Asset management software enables organizations to use specific steps and processes to manage their IT assets. Accumulating the data from both systems in your business allows you to access all the various information in one place, thus creating a single source of truth for IT.
With help desk asset management software, you can keep track of all your assets, see how they’re all performing, and manage their overall health. You can also better oversee all essential IT workings within your organization. That kind of visibility enables you to make fast and well-informed decisions about handling any problems that come up in your IT environment.
Having a single location for all your data means there’s less context switching, saving you time and energy. Both types of software provide different information, but they share a unified purpose in helping you manage and remediate IT assets. The two software types each contain certain information that can help increase knowledge and understanding for accomplishing the other task. By combining them, there’s less time spent moving between programs.
The combination of help desk software and asset management software provides you with all the tools you need to effectively manage your IT assets while simultaneously ensuring end-user satisfaction and improving productivity. It gives you the competitive edge to do more for your business while increasing your output. You can perform both tasks concurrently and make sure that nothing gets missed.
It can be challenging to ensure that all assets within your organization's IT environment are secure. Help desk asset management software makes this task easier because you can track your devices' security. You can also resolve tickets quickly, so the security of your devices is never compromised.
5 Best Help Desk Software with Asset Management
NinjaOne, created for MSPs and IT Pros, is a unified IT solutions platform containing the tools you need in a single pane of glass. They have an RMM-integrated ticketing software to help you spend less time managing tickets. It comes with complete visibility of your assets in addition to integrated tools, automation, and self-service. 14-day free trial available.
SysAid is an all-in-one ITSM tool for enterprise service management that can be either cloud-based or on-premise. It uses service automation, and its asset management is built into its service desk. Their digital inventory also helps you keep track of IT non-IT assets. In addition, SysAid offers a 30-day free trial to try out their product.
Freshservice is a web-based help desk asset management software that serves as a tool for SMB, mid-market, and enterprise customers. The software uses asset lifecycle management, ticket tracking, and summary reports to help IT teams focus on customer satisfaction through excellent service delivery. In addition, they provide a 21-day free trial.
Jira Service Desk
JIRA Service Desk is a customizable service desk with a simple design. It helps teams manage and track all organizational assets. It can also use automation to prioritize and handle tickets from multiple sources. The first 3 agents are free.
Goverlan Reach is a help desk asset management software created with corporate IT and IT service providers in mind. It provides remote access/control, behind-the-scenes system management, and automated case notes creation. Their pricing starts from $40 per month for the standard level package and increases for professional and enterprise levels.
Help Desk Asset Management Software for your Business
Help desk asset management software can become a single source of truth for your IT environment. With information about each IT asset within an organization and information gathered through your help desk and ticketing, you’ll be able to make well-informed decisions about how to assist individual end-users or your entire organization. Check out IT asset management best practices to learn how to better manage your business’s IT assets.
NinjaOne’s help desk asset management software can be the solution that makes your IT team go from good to great. Sign up for a free trial today.