Watch Demo×
×

See NinjaOne in action!

5 Best Help Desk + Asset Management Software Solutions [2024]

IT Helpdesk and IT Asset Management / IT Inventory Software

With a constant stream of new technology and customer questions, it can be challenging to manage it all while keeping up with all the necessary tasks to ensure things are running smoothly. For example, help desk asset management software was designed to help with providing IT support services to customers while also managing company assets.

What is Help Desk Asset Management Software?

Help desk asset management software essentially combines ticketing software and IT asset management software. This type of software also includes elements of RMM software and helps you monitor and manage your organization’s devices. In addition, it provides a single location where businesses can handle their ticketing and endpoint monitoring and management.

What are the Benefits of Help Desk Software with Asset Management (IT Inventory Management Software)?

Combining help desk software with asset management software (IT Inventory Management Software) results in many positive outcomes. Here are a few benefits of help desk software with asset and inventory management:

Single source of truth for IT

Help desk software provides you with tools and data to manage tickets, and IT requests from employees or customers. IT inventory management software enables organizations to use specific steps and processes to manage their IT assets. Accumulating the data from both systems in your business allows you to access all the various information in one place, thus creating a single source of truth for IT.

Better visibility

With help desk asset management software, you can keep track of all your assets, see how they’re all performing, and manage their overall health. You can also better oversee all essential IT workings within your organization. That kind of visibility enables you to make fast and well-informed decisions about handling any problems that come up in your IT environment.

Improved efficiency

Having a single location for all your data means there’s less context switching, saving you time and energy. Both types of software provide different information, but they share a unified purpose in helping you manage and remediate IT assets. The two software types each contain certain information that can help increase knowledge and understanding for accomplishing the other task. By combining them, there’s less time spent moving between programs.

Increased productivity

The combination of help desk software and asset management software provides you with all the tools you need to effectively manage your IT assets while simultaneously ensuring end-user satisfaction and improving productivity. It gives you the competitive edge to do more for your business while increasing your output. You can perform both tasks concurrently and make sure that nothing gets missed.

IT security

It can be challenging to ensure that all assets within your organization’s IT environment are secure. Help desk asset management software makes this task easier because you can track your devices’ security. You can also resolve tickets quickly, so the security of your devices is never compromised.

5 Best Help Desk Software with Asset Management

NinjaOne

NinjaOne helpdesk asset/inventory management software

NinjaOne, created for MSPs and IT Pros, is a unified IT solutions platform containing the tools you need in a single pane of glass. NinjaOne has an RMM-integrated ticketing software to help you spend less time managing tickets. It comes with complete visibility of your assets in addition to integrated tools, automation, and self-service. 14-day free trial available.

SysAid

SysAid help desk asset management software

SysAid is an all-in-one ITSM tool for enterprise service management that can be either cloud-based or on-premise. It uses service automation, and its asset management is built into its service desk. Their digital inventory also helps you keep track of IT non-IT assets. In addition, SysAid offers a 30-day free trial to try out their product.

Freshservice

Freshservice Help Desk Asset Management Software

Freshservice is a web-based help desk asset management software that serves as a tool for SMB, mid-market, and enterprise customers. The software uses asset lifecycle management, ticket tracking, and summary reports to help IT teams focus on customer satisfaction through excellent service delivery. In addition, they provide a 21-day free trial.

Jira Service Desk

 

Jira IT Helpdesk Software

 

JIRA Service Desk is a customizable service desk with a simple design. It helps teams manage and track all organizational assets. It can also use automation to prioritize and handle tickets from multiple sources. The first 3 agents are free.

Goverlan Reach

Goverlan Reach Help Desk Asset Management software

Goverlan Reach is a help desk asset management software created with corporate IT and IT service providers in mind. It provides remote access/control, behind-the-scenes system management, and automated case note creation. Their pricing starts from $40 per month for the standard level package and increases for professional and enterprise levels.

Help Desk Asset Management Software for Your Business

Help desk asset management software can become a single source of truth for your IT environment. With information about each IT asset within an organization and information gathered through your help desk and ticketing, you’ll be able to make well-informed decisions about how to assist individual end-users or your entire organization. Check out IT asset management best practices to learn how to better manage your business’s IT assets.

NinjaOne’s help desk asset management software can be the solution that makes your IT team go from good to great. Sign up for a free trial today.

Next Steps

Most ticketing soutions are built for every type of helpdesk. NinjaOne delivers a helpdesk and ticketing solution custom-built for IT use cases that delivers context, automation, and device management capabilities in a single-pane.

You might also like

Ready to become an IT Ninja?

Learn how NinjaOne can help you simplify IT operations.

NinjaOne Terms & Conditions

By clicking the “I Accept” button below, you indicate your acceptance of the following legal terms as well as our Terms of Use:

  • Ownership Rights: NinjaOne owns and will continue to own all right, title, and interest in and to the script (including the copyright). NinjaOne is giving you a limited license to use the script in accordance with these legal terms.
  • Use Limitation: You may only use the script for your legitimate personal or internal business purposes, and you may not share the script with another party.
  • Republication Prohibition: Under no circumstances are you permitted to re-publish the script in any script library belonging to or under the control of any other software provider.
  • Warranty Disclaimer: The script is provided “as is” and “as available”, without warranty of any kind. NinjaOne makes no promise or guarantee that the script will be free from defects or that it will meet your specific needs or expectations.
  • Assumption of Risk: Your use of the script is at your own risk. You acknowledge that there are certain inherent risks in using the script, and you understand and assume each of those risks.
  • Waiver and Release: You will not hold NinjaOne responsible for any adverse or unintended consequences resulting from your use of the script, and you waive any legal or equitable rights or remedies you may have against NinjaOne relating to your use of the script.
  • EULA: If you are a NinjaOne customer, your use of the script is subject to the End User License Agreement applicable to you (EULA).