Ratings
Acronis
Matrix42
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
Acronis
Product Summary
Acronis Cyber Protect Cloud is a cyber protection solution that ensures the security of all business data for MSPs and IT teams. It offers backup, disaster recovery, security, automation, and management capabilities as well as integration with many other tools.
Overall, Acronis empowers providers to deliver reliable services with endpoint management, IT security, and data backup and recovery.
Use Cases
- Endpoint management:
Users of Acronis can monitor, manage, and secure all their endpoints regardless of location. - Data backup and recovery:
Acronis enables IT teams to secure and protect critical data using data backup and recovery. - IT security:
IT professionals can proactively secure their IT environments with EDR, among Acronis’s offered cybersecurity features.
Shortcomings
- Steep learning curve:
According to reviews, it can take a while to fully understand and utilize all of the software’s features and capabilities. - Update/configuration challenges:
Users have reported auto-update failure on agents as well as extra configuration work for integrations with third-party tools. - Support can be improved:
Some users have often found Acronis Cyber Protect Cloud’s customer support to be inconsistent or slow.
Matrix42
Product Summary
Matrix42 is an enterprise IT service management platform that helps IT teams automate and simplify various business processes. It also offers an IT asset management (ITAM) software solution that can support the lifecycle management of your software and hardware assets.
Use Cases
- IT service management:
Matrix42 provides a comprehensive database of all your assets so that you can address and resolve problems quickly. - IT asset management:
Matrix42 manages all vendors, agreements, and contracts, and you can be notified when deadlines are near. - Software asset management:
Matrix42 ensures that all your licenses are accounted for and kept up-to-date and compliant.
Shortcomings
- Reporting:
Matrix42’s reporting function is basic and may not be suitable for organizations that need more detailed information. - Third-party integrations:
Matrix42 cannot integrate with many third-party business applications. - Clunky deployment:
Matrix42 may take some time to deploy and implement.
NinjaOne
Why your peers choose us over Acronis and Matrix42
For enterprise IT organizations managing complex, distributed environments, NinjaOne delivers where others fall short. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, NinjaOne is purpose-built to meet the demands of large-scale operations, combining deep visibility, governance-grade control, and the industry’s highest customer satisfaction scores.Enterprise teams choose NinjaOne for its ability to scale without compromise. Whether managing thousands of endpoints across global locations or enforcing consistent security and compliance policies across heterogeneous infrastructure, NinjaOne provides the reliability and operational consistency that enterprise environments require. Unlike many competing solutions that carry steep learning curves and high system resource overhead, NinjaOne delivers enterprise-grade power without the implementation burden.
NinjaOne’s integration ecosystem is built for enterprise breadth, offering pre-built compatibility with leading security and ITSM platforms, enabling organizations to consolidate their toolset rather than work around it. Advanced, role-based reporting and audit-ready dashboards give IT leadership the real-time intelligence needed to drive strategic decisions and demonstrate compliance. For enterprises seeking a proven, scalable endpoint management platform backed by best-in-class support, NinjaOne is the clear choice.
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