The #1 rated RMM software on G2 for five years is easy-to-use and delivers market-leading efficiency
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Monitor, support, and control all your clients’ Mac, Windows, Linux devices, servers, virtual machines, and networking devices from a single easy-to-use interface.
Quick to implement, easy to learn, and intuitive to use, NinjaOne gives technicians a game-changing platform they love to use that helps them do more.
NinjaOne partners get fast access to technical support, free onboarding, reliable new features monthly, and billing practices that align with MSP business models.
Fast set up, dedicated support resources and unified monitoring and management of all your clients’ IT infrastructure. NinjaOne helps reduce complexity and enhance service delivery, making it easy to maintain high standards of service for all your clients. NinjaOne supports Windows, Mac, Linux, VMs, SNMP, and, with our MDM solution, mobile devices from one, unified console.
Free TrialWork faster and get more done with easy-to-implement automation, an interface and functionality designed for speed. Automate essential tasks with customizable policies and an extensive library of pre-written scripts, minimizing manual effort. NinjaOne’s responsive interface and streamlined onboarding process significantly reduces setup time and daily operational delays, so you can focus on serving your clients and growing your business.
Free TrialServe a broader client base without overhauling your systems. NinjaOne supports a diverse range of endpoints and integrates seamlessly with your existing tech stack. Leverage integrated remote support to significantly reduce MTTR and support costs, streamline your operations with holistic endpoint management, and easily enhance your service portfolio by adding NinjaOne Backup or Documentation—all without the need for a dedicated RMM manager.
Free TrialBoost your MSP’s profitability with NinjaOne’s powerful tools that streamline support and elevate client satisfaction. Our End User Portal simplifies ticket submissions and enables easy remote access, while customizable, branded shortcuts facilitate rapid support. Leverage detailed device insights, fast remote tools, and live chat to swiftly resolve issues, reducing MTTR and minimizing disruptions. Proactive alerting prevents downtime before it starts, enhancing productivity. Plus, our customized reporting provides transparent insights into IT health, showcasing the exceptional value you deliver.
Free Trial| Criteria |  | Datto RMM | Kaseya | ConnectWise RMM | N-Central | N-Sight RMM | Atera | Syncro |
|---|---|---|---|---|---|---|---|---|
| Ease of Setup | 94 | 89 | 74 | 81 | 79 | 85 | 93 | 90 |
| Ease of Admin | 94 | 90 | 79 | 82 | 81 | 85 | 92 | 90 |
| Ease of Use | 94 | 90 | 79 | 85 | 81 | 85 | 94 | 89 |
| Quality of Support | 96 | 88 | 78 | 78 | 81 | 84 | 92 | 86 |
| Device Management | 94 | 92 | 85 | 86 | 89 | 87 | 90 | 88 |
| Remote Monitoring | 95 | 93 | 87 | 95 | 92 | 91 | 92 | 89 |
| Patch Management | 92 | 87 | 83 | 91 | 85 | 84 | 88 | 83 |
| Remote Access | 93 | 88 | 81 | 89 | 89 | 89 | 92 | 87 |
| Overall Score | 94 | 89 | 80 | 85 | 84 | 86 | 91 | 87 |
Get unlimited free onboarding, support, and training with hands-on technical support staff, an average incident first-response time of under 60 minutes and an a market-leading 98 CSAT score.
The Ninja product team actively seeks out feedback and acts on it, using a continuous release and thorough QA process to ensure our customers get reliable new features, functionality, and bug-fixes rapidly.
Protect end-user data with NinjaOne’s automated, easy-to-manage, multi-tenant backup solution for MSPs.
LEARN MOREMinimize the administrative burden of ticketing through context, automation, and in-ticket actions.
Quickly and securely provide hands-on remote support to distributed employees.
Automatically identify and remediate endpoint vulnerabilities across all operating systems and client environments at speed and scale.
Remote monitoring and management (RMM) software is a cloud-based platform that allows IT professionals to monitor and manage devices and systems on a network remotely.
RMM software can be used to:
RMM software is most widely used by managed service providers (MSPs). However, it is also becoming increasingly common for internal IT departments to use RMM software. This is because RMM software can help to:
Here are some additional benefits of using RMM software:
If you are looking for a way to monitor and manage your IT devices and systems remotely, RMM software is an excellent option to consider.
Under the right conditions and management, an RMM tool can help IT providers completely transform their operations, making them more efficient, more effective, and — in the case of MSPs — more profitable. Here are a few of the benefits of using RMM software that IT providers value most:
Complete visibility and control from a central location. That means it’s easy for MSPs or IT Teams of any size to support, secure, and manage hundreds or thousands of endpoints. Even the most heterogeneous environments that may be running Windows, Mac, Linux, and virtual machines – desktops or servers – can be seen and managed from one console.
Comprehensive IT management via a single pane of glass: Thanks to integrations with endpoint security, backup, PSA, and other software, RMM dashboards can serve as a central control panel, dramatically cutting down on the number of screens techs and admins have to toggle back and forth between during the day.
Automation makes support scalable: Streamlining and automating workflows frees techs from time-consuming manual tasks and empowers them to support more users and endpoints.
Proactive rather than reactive support: RMM software allows service providers to escape the disruptive cycle of constantly putting out fires, and instead helps them get ahead of potential issues and avoid downtime and disruption altogether (find out how the right RMM can help you transition from providing break/fix support to generating recurring revenue with managed services).
Within the context of an RMM, management refers to managing any device, on any network, from any location
NinjaOne RMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
Monitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:
Remote monitoring services provide the tools to monitor your IT infrastructure from anywhere. NinjaOne RMM provides this capability from a single-pane-of-glass and allows you to create custom alerts based on system performance. The NinjaOne RMM platform monitors:
Remote management tools allow you to remotely manage a device or a network from a remote location. NinjaOne RMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
Remote maintenance with RMM software allows technicians to deploy software, manage updates, run scripts, and remotely connect to machines to troubleshoot and fix problems without interrupting the end user.
No. Security risks can be created by how RMM tools are used (or misused).
NinjaOne RMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
Monitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:
And more
NinjaOne integrates with all the best professional service automation (PSA) providers, including Accelo, Autotask, SherpaDesk, ConnectWise, and more. We recommend integrating your PSA solution with your RMM software for greater efficiency and ease of use. You can find all the PSA solutions that integrate with NinjaOne on the integrations page. Ensure that all your IT management and business management tools work together by integrating your PSA software with NinjaOne RMM.
NinjaOne RMM offers pay-per-device pricing that allows users to pay monthly for what they need. To receive your custom quote for NinjaOne RMM, visit the pricing page and input your information. If you want to test Ninja before receiving a quote, sign up for a free trial of NinjaOne RMM. With the free trial, you gain full access to all NinjaOne RMM features so you can explore and become familiar with the solution.
NinjaOne RMM is not an open-source RMM tool. An open-source solution allows anyone to view, modify, and change its source code. It’s usually a free solution that is maintained via open collaboration. However, open-source RMM tools are very basic, only offering the bare minimum for features and benefits. For this reason, we recommend businesses to use RMM software that is not open-source, such as NinjaOne RMM.
NinjaOne has been rated the #1 RMM software 4 years in a row on G2 due to its ease of use, IT management capabilities, automation features, secure remote access, and much more. To unify and simplify IT management, NinjaOne’s RMM functions from a single pane of glass. When using NinjaOne RMM, users are able to gain insight and control over their IT environments, provide proactive support, reduce technicians’ workflows, and minimize costs.
MDM focuses on managing mobile devices while RMM is intended to be comprehensive. RMM software, like NinjaOne RMM, is so multi-use that many RMM solutions include their own MDM functionality.
Unleash growth at your MSP with the world’s most powerful and easy-to-use RMM.
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