Industry:

MSP

Headquarters:

Romford

Products Used:

RMM

Fos.net Migrates 4,000 Endpoints to NinjaOne in Less Than 2 Weeks

Challenges

Lack of support
Limited technician bandwidth
Constant platform breaks
Expensive platform costs

Results

Unlimited, free customer support
250:1 employee to support technician ratio
Consistent, reliable, affordable solution

Industry:

MSP

Headquarters:

Romford

Products Used:

RMM

Overview

Established in 1995, FOS.net has earned its stripes with experience providing IT services for the small to midsized UK market. Nick Archer, technical manager at FOS.net, saw continuous failings from its previous RMM solution. He quickly began researching possible solutions and, after trialing NinjaOne, decided it was the perfect tool for their organization. Find out how FOS.net seamlessly migrated 4,000 endpoints to NinjaOne in under two weeks while enhancing the overall efficiency of its IT department.

Seamless change management

“We deployed NinjaOne to 4,000 devices in under two weeks, and that was one man doing the job,” said Archer. “A few server reboots, a few pc reboots and that was it. There was very little…disruption for our customers.”

World-class customer support

“When I speak to someone at NinjaOne, we get through to extremely knowledgeable, friendly people [instantly]. Most things are wrapped up the same day we open a ticket. This means we can expedite repairs with customers,” said Archer.

Built for growth

“We are a far more efficient team because of NinjaOne. Our customers are better off with NinjaOne because we deliver a better service to them. NinjaOne is quicker, more efficient and creates less work. We’re now a slicker and more nimble organization,” said Archer.

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