Key Points
- NinjaOne tops the list with its unified platform for IT support, ticketing, remote access, and endpoint management—making it a powerful choice for MSPs and IT teams seeking simplicity and automation.
- Other top help desk software alternatives include:
• Spiceworks Cloud Help Desk
• InvGate Service Desk
• EV Reach
• SolarWinds Service Desk
• HaloITSM
• ServiceNow
• ManageEngine ServiceDesk Plus
• HappyFox
• SysAid - What to consider: Look for a platform that aligns with your ticketing workflows, integrates with your existing IT stack, and supports long-term growth. Always evaluate with a free trial or demo.
An IT help desk with asset management software assists IT professionals in ensuring IT health and providing ongoing support for IT environments. Combining IT help desk software with asset management software creates a solution that is arguably the backbone of IT operations. As such, finding the perfect solution for your organization is key. We’ve investigated possible solutions and compiled the best IT help desk with asset management software to help you find one that fits your organization’s needs.
What is help desk software with asset management?
IT support teams use help desk software to organize and manage inquiries and support tickets, enabling technicians to resolve issues more efficiently. Meanwhile, asset management helps ensure that every asset of an organization is accounted for. By utilizing help desk software and asset management functionalities, MSPs can streamline workflows for tracking and resolving support requests while relating the issues to the asset they are addressing. This can keep customers and employees satisfied while minimizing downtime and increasing productivity.
Help desk tools combined with asset management capabilities can also improve operational efficiency for employees and internal IT teams by streamlining IT support workflows. Thus, businesses can enable their workforce and support teams to work more efficiently and reduce costs.
With this in mind, choosing the best help desk software with ITAM functionalities requires thorough research, evaluation, and analysis of the best help desk platforms on the market.
Note: Before we delve into the vital features of help desk software with IT asset management solutions, it’s important to note that we’ll be using various terms interchangeably (e.g., IT help desk software with asset management, help desk and asset management software, IT ticketing system and asset management, IT help desk and asset management software, etc.) to encompass the concept of IT support solutions with asset management capabilities.
Best help desk software with asset management solutions for IT Pros
All G2 & Capterra ratings data as of September 2025.
1. NinjaOne
NinjaOne goes beyond traditional help desk and asset management functionalities as a unified IT management platform that offers remote monitoring and management (RMM), patch management, endpoint management, and backup, all within a single pane of glass. NinjaOne enables IT teams to manage devices, support users, and resolve issues from a centralized dashboard.
Additionally, NinjaOne integrates with third-party applications that make it easier to respond to tickets and proactively manage and resolve potential issues before they impact the client.
NinjaOne is proven to increase productivity, reduce security risks, and lower IT costs. Let’s look at some numbers:
- 20,000+ customers
- 98 customer satisfaction score (CSAT)
- 30-minute average support response time (12+ hour average for competitors)
- 95% of customers save time automating manual tasks
- 95% increased IT efficiency with automation
- 94% reduced ticket volumes and ticket resolution times
Enhance IT asset management and support workflows, and improve end-user satisfaction with NinjaOne
Strengths of NinjaOne
- Ease of use
NinjaOne stands out for its user-friendly, intuitive interface, which extends to its help desk and asset management functions. Its ticketing software streamlines workflows and makes the platform easy to navigate.
Automation
One of NinjaOne’s strong suits is its automation capabilities, which can take over routine tasks, such as asset discovery, ticket assignment, alerting, and even resolving common issues without human intervention. This eases IT asset management-related operations and speeds response times, freeing up IT professionals to focus on more complex and strategic tasks.
Scalability
As your business expands, the number of endpoints and assets increases, which can also lead to growing support tickets. NinjaOne’s flexible and scalable platform can evolve with your business and easily answer new demands.
Comprehensive reporting
Robust reporting capabilities provide an overview of key metrics such as warranty information, asset changes, ticket trends, mean time to resolve, and first response time. These invaluable insights allow IT support teams to strategize and improve operational efficiency.
Customizable ticketing environments
NinjaOne’s ticketing system features various customization options to meet your organization’s requirements. Users can customize response templates, knowledge base templates, ticketing boards, and more.
What users say
Marc Regenos, IT specialist at Kearney County Health Services (KCHS), was looking for an all-around software to help him and his team continue delivering state-of-the-art medical care nationwide. In particular, he was looking for a tool that was both powerful and cost-effective. He found the perfect match with NinjaOne.
“NinjaOne’s remote access is so fast and easy, it’s reduced our issue remediation time by 75%. That’s time given directly back to a doctor or nurse to focus on a patient,” said Regenos.”It used to take us two hours to set up a new device and install necessary software. NinjaOne automation reduced that time to just 30 minutes.”
Read more NinjaOne customer stories or see a comprehensive list of NinjaOne reviews.
NinjaOne reviews on G2
| Category | NinjaOne Rating |
| Overall | 4.7 out of 5 (2,763) |
| Has the product been a good partner in doing business? | 9.5 |
| Quality of support | 9.2 |
| Ease of Admin | 9.2 |
| Ease of Use | 9.2 |
No. of 2025 G2 awards: 8
NinjaOne reviews on Capterra
| Category | NinjaOne Rating |
| Overall | 4.7 out of 5 (253) |
| Ease of Use | 4.7 |
| Customer Support | 4.7 |
| Functionality | 4.5 |
| Value for Money | 4.6 |
Enhance IT asset management and support workflows, and improve end-user satisfaction with NinjaOne
2. Spiceworks Cloud Help Desk
Spiceworks is an IT help desk software solution designed for IT professionals to boost the speed and efficiency of their organization’s support workflows. The ITSM tool helps IT professionals track and prioritize user requests, maximize time to accomplish support tasks, and aid in decluttering support inboxes.
Spiceworks Cloud Help Desk makes our list of the best IT help desk software solutions because it allows IT teams to respond to issues promptly while adapting to the evolving needs of a growing business.
Features:
- Web portal. Spiceworks offers a deployable web portal for user-submitted tickets as an alternative to email requests.
- Ticket management. The platform also offers a graphical dashboard for streamlined ticket management with consolidated activity streams.
- Inventory management. Spiceworks’ inventory management helps users protect their most valuable assets from information and equipment theft.
Shortcomings:
- Mobile app features. G2 reviews pointed out that the features of Spiceworks’ mobile app aren’t that comprehensive, unlike its desktop counterpart.
- Occasional latency. Some reviewers also said that the software would occasionally get clunky, especially when performing heavy tasks.
- Ticket organization. Others noted that ticket management could be improved by giving them a more organized look for an easier overview.
Spiceworks Cloud Help Desk reviews on G2
| Category | Spiceworks Cloud Help Desk Rating |
| Overall | 4.3 out of 5 (311) |
| Has the product been a good partner in doing business? | 8.9 |
| Quality of support | 8.4 |
| Ease of Admin | 8.8 |
| Ease of Use | 8.7 |
No. of 2025 G2 awards: 0
Spiceworks Cloud Help Desk reviews on Capterra
| Category | Spiceworks Cloud Help Desk Rating |
| Overall | 4.3 out of 5 (569) |
| Ease of Use | 4.3 |
| Customer Support | 4.2 |
| Functionality | 4.2 |
| Value for Money | 4.6 |
3. InvGate Service Desk
InvGate Service Desk is a flexible help desk software solution that scales with organizations of all sizes and focuses on compliance management. The platform is an IT help desk software with asset management tools, making it a good choice for businesses and enterprises looking for an IT service management solution that combines streamlined ticketing with integrated asset tracking and ensures compliance with regulatory standards.
InvGate Service Desk also promises to help companies deliver quality IT services to customers by combining the tools of IT service management and IT asset management. This integrated approach allows organizations to optimize resource utilization, reduce costs, and improve overall IT efficiency.
Features:
- Ticketing. InvGate Service Desk highlights its code-free automation for ticketing functionality, ensuring easier ticket management.
- IT lifecycle governance. The platform allows IT teams to map their IT inventory for efficient visibility.
- Audits and compliance. InvGate automates audit and compliance reports to simplify regulatory adherence management.
Shortcomings:
- Setup process. Some InvGate Service Desk users said functionalities may be challenging to set up, mainly affecting those new to the software.
- Limited customization. Some users have mentioned that InvGate Service Desk’s customization capabilities are limited compared to other solutions on the market.
- Learning path. Other InvGate users said that the lack of vendor certifications and clear learning paths can hinder user skill development and mastery of the platform.
InvGate Service Desk reviews on G2
| Category | InvGate Service Desk Rating |
| Overall | 4.6 out of 5 (20) |
| Has the product been a good partner in doing business? | 9.1 |
| Quality of support | 8.7 |
| Ease of Admin | 9.4 |
| Ease of Use | 9.1 |
No. of 2025 G2 awards: 0
InvGate Service Desk reviews on Capterra
| Category | InvGate Service Desk Rating |
| Overall | 4.6 out of 5 (112) |
| Ease of Use | 4.7 |
| Customer Support | 4.7 |
| Functionality | 4.5 |
| Value for Money | 4.5 |
4. EV Reach
EV Reach is a help desk software solution designed to enable corporate IT and IT service providers to manage systems, automate ticketing, and remotely control endpoints to troubleshoot errors. It integrates ITSM solutions such as help desk and asset management to streamline and efficiently manage related processes.
The platform’s enhanced efficiency by combining help desk and asset management software makes EV Reach an ideal option for companies looking for a solution to improve their service desk workflow. EV Reach is also effective for IT teams looking to consolidate their IT management tasks into one platform, allowing for better visibility and control over both help desk and asset management functions.
Features:
- Ticket automation. EV Reach enables IT teams to streamline ticket management through automated workflows, reducing response times.
- Remote asset inventory. EV Reach’s asset management features allow IT teams to track and manage IT assets remotely in real–time.
- Integrated help desk and asset reporting. EV Reach consolidates help desk activities with asset data, generating reports that provide insights into support trends and asset lifecycle.
Shortcomings:
- Software responsiveness. According to some G2 reviews, there are times when the platform‘s responsiveness drops due to factors affecting productivity.
- Learning curve. Some noted that due to many advanced functionalities, EV Reach could create a steep learning curve.
- Reporting. Other EV Reach users said the reporting features may need some improvement and be made more intuitive.
EV Reach reviews on G2
| Category | EV Reach Rating |
| Overall | 4.5 out of 5 (408) |
| Has the product been a good partner in doing business? | 9.0 |
| Quality of support | 8.9 |
| Ease of Admin | 8.9 |
| Ease of Use | 8.9 |
No. of 2025 G2 awards: 0
EV Reach reviews on Capterra
| Category | EV Reach Rating |
| Overall | 4.6 out of 5 (133) |
| Ease of Use | 4.5 |
| Customer Support | 4.6 |
| Functionality | 4.6 |
| Value for Money | 4.6 |
5. SolarWinds Service Desk
SolarWinds Service Desk is a cloud-native help desk solution that improves support teams’ efficiency through help desk tools like automation, self-service functionalities, asset management, and third-party integrations. The platform focuses on helping IT teams bring an elevated experience for users and clients through efficient IT service and management.
The platform is one of the many products under the SolarWinds brand, making it an ideal choice for IT teams and professionals utilizing other products under the same product suite. The integration of the IT help desk and asset management software gives SolarWinds Service Desk users the advantage of seamlessly integrating the solution with other SolarWinds tools, creating a unified IT management ecosystem.
Features:
- Asset discovery and reporting. SolarWinds Service Desk allows IT teams to perform network scans and reports on connected devices with full-coverage asset tracking.
- Integrations. The platform features helpful service desk integrations with related tools to maximize productivity,
- Incident management. SolarWinds Service Desk also showcases an incident management system for efficient, scalable, and enhanced ITSM workflow.
Shortcomings:
- Customer support. Some SolarWinds Service Desk reviews on G2 said customer support can be improved by providing more direct and personalized assistance instead of being sent knowledge-based articles.
- Asset management. Others pointed out that the platform’s asset management tools could present more information for a better overview.
- Automation. Some SolarWinds Service Desk users also wished the platform had more automation options for a more streamlined help desk experience.
SolarWinds Service Desk reviews on G2
| Category | SolarWinds Service Desk Rating |
| Overall | 4.3 out of 5 (765) |
| Has the product been a good partner in doing business? | 9.0 |
| Quality of support | 8.9 |
| Ease of Admin | 8.9 |
| Ease of Use | 9.0 |
No. of 2025 G2 awards: 1
SolarWinds Service Desk reviews on Capterra
| Category | SolarWinds Service Desk Rating |
| Overall | 4.6 out of 5 (578) |
| Ease of Use | 4.6 |
| Customer Support | 4.6 |
| Functionality | 4.4 |
| Value for Money | 4.5 |
6. HaloITSM
HaloITSM is a help desk solution that can be deployed on the cloud or on-premises. Its flexible reporting, self-service, and knowledge base functions allow organizations to better manage ticketing. The platform’s asset management also promises IT professionals control over all aspects of their assets, items, and contacts in a single space, giving your team transparency and power.
HaloITSM is a help desk and asset management software ideal for IT professionals seeking an integrated solution that combines an efficient IT ticketing system and asset management in a single platform. This can help them streamline service desk processes for an optimized workflow.
Features:
- Task management. HaloITSM allows IT professionals to manage their workloads by employing project organization in one centralized system.
- Inventory management. The platform also allows IT teams to catalog stock controls and costing analysis for easy traceability.
- Asset discovery. HaloITSM is capable of automated asset identification for streamlined asset discovery and maintenance.
Shortcomings:
- User interface. Some G2 reviews for HaloITSM pointed out that the platform’s UI may be improved by making it more customizable.
- Navigation. Others mentioned that some settings and functionalities may be hard to locate, affecting productivity.
- Documentation. Some HaloITSM users also pointed out that the platform’s documentation may need to be upgraded to be more comprehensive so it can provide urgent help when troubleshooting.
HaloITSM reviews on G2
| Category | HaloITSM Rating |
| Overall | 4.8 out of 5 (17) |
| Has the product been a good partner in doing business? | 9.9 |
| Quality of support | 9.7 |
| Ease of Admin | 9.0 |
| Ease of Use | 9.9 |
No. of 2025 G2 awards: 0
HaloITSM reviews on Capterra
| Category | HaloITSM Rating |
| Overall | 4.7 out of 5 (42) |
| Ease of Use | 4.6 |
| Customer Support | 4.7 |
| Functionality | 4.7 |
| Value for Money | 4.5 |
7. ServiceNow
ServiceNow is an IT service management platform that offers resilient IT services that promise to enhance productivity through the tools and solutions it offers for its ITSM and ITAM solutions. The platform integrates help desk software with asset management, optimizing service desk workflows to deliver efficiency.
ServiceNow showcases tools that can cater to different industries looking for IT service and asset management with efficient ticketing and asset inventory, helping IT professionals achieve operational excellence and drive business success.
Features:
- Knowledge management. ServiceNow allows for efficient knowledge sharing among team members, which boosts efficiency.
- Virtual agent. The platform showcases a virtual agent that can help resolve issues through an assistive chatbot.
- Configuration Management Database. ServiceNow features a Configuration Management Database (CMDB) for tracking dependencies and relationships of supported IT services.
Shortcomings:
- Integrations. Some ServiceNow users said the platform should start integrating with more popular third-party tools that most organizations utilize.
- Learning curve. Others pointed out that learning all ServiceNow functionalities could take time, affecting productivity.
- Customization. Some said the platform’s customization options may sometimes lead to complexities instead of ease of use.
ServiceNow reviews on G2
| Category | ServiceNow Rating |
| Overall | 4.4 out of 5 (1,151) |
| Has the product been a good partner in doing business? | 8.8 |
| Quality of support | 8.5 |
| Ease of Admin | 8.7 |
| Ease of Use | 8.5 |
No. of 2025 G2 awards: 1
ServiceNow reviews on Capterra
| Category | ServiceNow Rating |
| Overall | 4.5 out of 5 (333) |
| Ease of Use | 4.2 |
| Customer Support | 4.3 |
| Functionality | 4.5 |
| Value for Money | 4.1 |
8. ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus markets itself as a unified service management platform that offers tools for help desk support and asset management. It allows users to customize workflows to streamline IT service delivery and boost productivity.
By combining help desk and asset management features, ManageEngine ServiceDesk Plus empowers IT teams to efficiently manage IT operations and deliver exceptional service. The ITSM and ITAM solution is ideal for IT professionals who are already utilizing other products in the ManageEngine suite. It enhances overall IT service management and creates a cohesive, centralized platform for managing diverse IT needs.
Features:
- Incident management. ManageEngine ServiceDesk Plus has incident management capabilities that help IT teams streamline issue tracking and resolution through a ticketing system.
- Service catalog. The platform can organize services into a catalog, making it easy for users to request items and track their status.
- Asset management. ManageEngine ServiceDesk Plus enables IT teams to track hardware and software assets, ensuring better control and lifecycle management of IT resources.
Shortcomings:
- Functionalities. Some G2 reviews mentioned that other help desks with asset management platforms offer more features than ManageEngine ServiceDesk Plus at the same price point.
- Customer support. Others said that the ManageEngine Service Desk’s support could be improved in terms of response time and product knowledge.
- Reporting. Some ManageEngine ServiceDesk users also noted the lack of customization in the platform’s reporting tools.
ManageEngine reviews on G2
| Category | ManageEngine Rating |
| Overall | 4.2 out of 5 (235) |
| Has the product been a good partner in doing business? | 8.3 |
| Quality of support | 8.2 |
| Ease of Admin | 8.4 |
| Ease of Use | 8.5 |
No. of 2025 G2 awards: 0
ManageEngine reviews on Capterra
| Category | ManageEngine Rating |
| Overall | 4.4 out of 5 (223) |
| Ease of Use | 4.3 |
| Customer Support | 4.2 |
| Functionality | 4.4 |
| Value for Money | 4.3 |
9. HappyFox
HappyFox Help Desk is a web-based help desk platform with a simple, easy-to-customize ticketing system. It helps businesses improve customer satisfaction with reporting capabilities for ticket and resolution metrics and automation for repetitive tasks. Its simplified approach to IT service management helps businesses of all sizes improve their IT support efficiency and customer satisfaction.
The platform markets its capabilities of optimizing workflows for IT professionals with advanced features, such as help desk management software and asset management functionalities. This makes it a good choice for small and medium-sized businesses looking for a simple ITSM solution.
Features:
- Omnichannel ticketing system. HappyFox puts highlights on its help desk ticketing system that can convert email, chat, web requests, and more into tickets for a more organized approach.
- Canned actions. The platform features predefined reply templates for a quicker response to customers’ concerns.
- IT asset dashboard. HappyFox also showcases a customizable IT asset dashboard for a more straightforward IT asset inventory.
Shortcomings:
- AI response. Some HappyFox users mentioned that AI responses sent to customers may need to be refined for a more accurate and informative exchange.
- Limited customization. Some users think the platform’s limited customization options for input fields can hinder efficient ticket routing and assignment.
- Resources. Some users suggest that more training resources could be useful to speed up new users’ onboarding.
HappyFox reviews on G2
| Category | HappyFox Rating |
| Overall | 4.5 out of 5 (136) |
| Has the product been a good partner in doing business? | 9.2 |
| Quality of support | 9.1 |
| Ease of Admin | 9.0 |
| Ease of Use | 9.2 |
No. of 2025 G2 awards: 0
HappyFox reviews on Capterra
| Category | HappyFox Rating |
| Overall | 4.6 out of 5 (93) |
| Ease of Use | 4.4 |
| Customer Support | 4.6 |
| Functionality | 4.3 |
| Value for Money | 4.5 |
10. SysAid
SysAid is a help desk platform designed to help IT professionals manage IT service delivery and streamline support operations. It includes multiple features like incident and request management, asset management, and reporting. SysAid offers customization options for its dashboard through the module-based implementation of each feature.
SysAid offers efficient IT help desk software with asset management, combining functionalities to enable IT professionals to streamline their workflow seamlessly. The platform is ideal for those seeking a versatile and customizable help desk and asset management solution that can scale with their needs.
See how SysAid compares to NinjaOne or read an in-depth review of SysAid alternatives.
Features:
- Self-service automation. SysAid allows users to resolve frequent IT issues independently with features like password reset, reducing support workload, and improving response times.
- Ticket automation. The platform can also automatically sort, route, and prioritize tickets.
- Asset management. SysAid has centralized asset management that lets IT teams track, manage, and access all assets within the help desk.
Shortcomings:
- Initial setup. Some SysAid users pointed out that initial configurations may be a little hard to understand, which can be crucial to productivity.
- Occasional bugs. SysAid can experience occasional technical glitches like login issues, page freezes, and unexpected refreshes.
- Slowdowns. Others mentioned experiencing occasional performance issues like slowdowns that can impact user experience and workflow efficiency.
SysAid reviews on G2
| Category | SysAid Rating |
| Overall | 4.5 out of 5 (725) |
| Has the product been a good partner in doing business? | 9.1 |
| Quality of support | 9.0 |
| Ease of Admin | 8.8 |
| Ease of Use | 9.0 |
No. of 2025 G2 awards: 1
SysAid reviews on Capterra
| Category | SysAid Rating |
| Overall | 4.5 out of 5 (497) |
| Ease of Use | 4.5 |
| Customer Support | 4.5 |
| Functionality | 4.5 |
| Value for Money | 4.5 |
Comparison of best IT help desk software solutions for IT professionals (G2)
| Category | NinjaOne | Spiceworks Cloud Help Desk | InvGate Service Desk | EV Reach | SolarWinds Service Desk | HaloITSM | ServiceNow | ManageEngine ServiceDesk Plus | HappyFox | SysAid |
| Overall | 4.7 out of 5 (2,763) | 4.3 out of 5 (311) | 4.6 out of 5 (20) | 4.5 out of 5 (408) | 4.3 out of 5 (765) | 4.8 out of 5 (17) | 4.4 out of 5 (1,151) | 4.2 out of 5 (235) | 4.5 out of 5 (134) | 4.5 out of 5 (709) |
| Has the product been a good partner in doing business? | 9.5 | 8.9 | 9.1 | 9.0 | 9.0 | 9.9 | 8.8 | 8.3 | 9.2 | 9.1 |
| Quality of support | 9.2 | 8.4 | 8.7 | 8.9 | 8.9 | 9.7 | 8.5 | 8.2 | 9.1 | 9.0 |
| Ease of Admin | 9.2 | 8.8 | 9.4 | 8.9 | 8.9 | 9.0 | 8.7 | 8.4 | 9.0 | 8.8 |
| Ease of Use | 9.2 | 8.7 | 9.1 | 8.9 | 9.0 | 9.9 | 8.5 | 8.5 | 9.2 | 8.9 |
| No. of G2 awards | 8 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 1 |
Comparison of best IT help desk software solutions for IT professionals (Capterra)
| Category | NinjaOne | Spiceworks Cloud Help Desk | InvGate Service Desk | EV Reach | SolarWinds Service Desk | HaloITSM | ServiceNow | ManageEngine ServiceDesk Plus | HappyFox | SysAid |
| Overall | 4.7 out of 5 (253) | 4.3 out of 5 (569) | 4.6 out of 5 (112) | 4.6 out of 5 (133) | 4.6 out of 5 (578) | 4.7 out of 5 (42) | 4.5 out of 5 (333) | 4.4 out of 5 (223) | 4.6 out of 5 (93) | 4.5 out of 5 (480) |
| Ease of Use | 4.7 | 4.3 | 4.7 | 4.5 | 4.6 | 4.6 | 4.2 | 4.3 | 4.4 | 4.5 |
| Customer Support | 4.7 | 4.2 | 4.7 | 4.6 | 4.6 | 4.7 | 4.3 | 4.2 | 4.6 | 4.5 |
| Functionality | 4.5 | 4.2 | 4.5 | 4.6 | 4.4 | 4.7 | 4.5 | 4.4 | 4.3 | 4.5 |
| Value for Money | 4.6 | 4.6 | 4.5 | 4.6 | 4.5 | 4.5 | 4.1 | 4.3 | 4.5 | 4.5 |
Final scores and summaries of best IT help desk software solutions for IT professionals
| Vendor | Final Score | Summary |
| NinjaOne | 6.582 | NinjaOne’s help desk tools are integral to its unified IT management platform and are designed to ensure efficient operations, satisfied end users, and a secure IT environment. |
| ServiceNow | 3.423 | ServiceNow is an IT service management platform that integrates a help desk and asset management. |
| SolarWinds Service Desk | 3.141 | SolarWinds Service Desk is a cloud-native help desk solution that improves support teams’ efficiency with automation, self-service, asset management, and third-party integrations. |
| SysAid | 2.838 | SysAid is a help desk platform with modules that can be implemented for ticket management, asset management, and reporting. |
| Spiceworks | 2.19 | Spiceworks is an IT help desk software designed for IT professionals to boost the speed and efficiency of organizations’ IT support workflows. This solution includes ticketing and asset management. |
| EV Reach | 1.537 | EV Reach offers remote management so IT service providers can manage, automate tickets, and remotely control endpoint devices to troubleshoot errors. |
| ManageEngine Service Desk Plus | 1.346 | ManageEngine ServiceDesk Plus offers help desk tools like custom workflows to streamline IT support operations. |
| HappyFox | 0.909 | HappyFox Help Desk is a web-based help desk platform with a simple, easy-to-customize ticketing system. |
| InvGate Service Desk | 0.724 | InvGate Service Desk is a help desk software solution focusing on compliance management. |
| HaloITSM | 0.593 | HaloITSM is a help desk solution that uses many IT support tools, such as ticketing and reporting. |
Our rankings formula
To derive the final score for each vendor, we employed a weighted formula that considers various metrics. Here’s how it breaks down:
Final Score = w1 * G2 Overall Star Rating + w2 * Capterra Overall Star Rating + w3 * G2 Total Number of Reviews (Scaled) + w4 * Capterra Total Number of Reviews (Scaled) + w5 * G2 Total Number of Awards
Where:
W1 = .25 * G2 score
W2 = .25 * Capterra score
W3 = .2 * Number of G2 reviews
W4 = .2 * Number of Capterra reviews
W5 = .1 * Number of G2 awards
Gain visibility over assets, respond to IT tickets quickly, and support end-users with NinjaOne Help Desk and Asset Management.
Vital features of a help desk with asset management software
1. Automation capabilities
Employing automation for routine tasks and customizable workflows can significantly enhance consistency in handling support requests. With asset management integration, automation can also handle asset onboarding, license renewals, and decommissioning tasks, ensuring that assets remain compliant and up to date without manual oversight. Combining these feature sets can significantly improve overall IT management and end-user experience.
2. Self-service
Self-service portals within helpdesk software empower customers to find solutions to their problems quickly, independently, and without direct intervention from support staff. This capability is crucial for enhancing customer satisfaction, as it caters to users’ increasing preference for immediate, accessible solutions at their convenience.
3. Centralized IT management
Integrating IT management tools, such as IT asset management and help desk, into a single platform gives IT teams visibility of all devices. It can be used to monitor device status and other crucial information and see which endpoints are experiencing issues, enabling technicians to provide remote support from anywhere in the world.
4. Easy-to-use interface
An intuitive interface with quick and effective issue resolution leads to higher end-user satisfaction. The ability to address problems remotely further enhances the support experience.
5. Scalability
Selecting a help desk and asset management platform that can scale with your growing business is vital to keeping up with an organization’s growth and the subsequent increase in endpoints and end-users. Scalable asset management and help desk software should be able to prevent bottlenecks in customer service operations and adapt to changing needs and technologies.
Why IT help desk software with asset management is important for your business
Help desk software boosts business productivity and allows IT support teams to solve IT problems quickly, and asset management software enables businesses to track their IT assets. Combining help desk software with asset management software has many positive outcomes. Here are a few benefits of help desk software with asset and inventory management:
Single source of truth for IT
Help desk software provides you with tools and data to manage tickets and IT requests from employees or customers. Meanwhile, IT asset management software enables organizations to manage hardware, software, and other IT assets. By combining these two functions, IT help desk software with asset management collects data from both systems and consolidates all the various information in one place, thus creating a single source of truth for IT.
Better visibility
Help desk software with asset management allows users to track all hardware, software, cloud, and digital assets, providing insight into performance and health. This level of visibility enables you to make well-informed decisions about handling any inquiries or problems in your IT environment.
Increased productivity
Help desk software with asset management allows IT support teams to manage IT support tickets. The combination of help desk and asset management software provides you with all the tools you need to manage your IT assets effectively while ensuring end-user satisfaction and improving productivity.
IT security
Consolidating help desk and asset management software allows IT teams to ensure device security and quickly resolve issues that could lead to security problems.
Faster resolution times
A centralized IT asset management software supported by an IT help desk portal, ensures seamless access to assistance for everyone in the company, regardless of their location or time. The ability to monitor and manage remote IT assets allows technicians to quickly address urgent issues that require immediate attention and reduce response times.
Selecting the top IT help desk software with asset management solutions
Help desk software is the backbone of effective IT support, ensuring user issues are resolved promptly and efficiently. Meanwhile, IT asset management can enhance help desk functionalities through real-time visibility into hardware and software assets, streamlined lifecycle tracking, and tighter control over licenses and configurations, enabling faster, more accurate issue resolution.
By employing help desk tools with ITAM integrations, organizations can have broad visibility over assets, provide timely and effective assistance to customers and employees, reduce downtime, improve user satisfaction, and make support operations more cost-effective.
Choosing the best help desk with IT asset management software requires careful consideration, as IT decision-makers want to choose the best help desk with ITAM for their current needs, and that can also support future growth.
Analyze the top help desk with IT asset management platform vendors we highlighted and take advantage of free trials to get first-hand experience of how well a help desk solution fits your IT help desk needs.
