With the rise of remote jobs and hybrid setups in the workforce, remote computer access has become more necessary than ever. Whether you’re part of an internal IT team or a Managed Service Provider (MSP), you most likely benefited from remote access tools for managing and troubleshooting devices remotely. These tools ensure business continuity and supporting end-users regardless of location.
When it comes to remote access tools, TeamViewer is a name that frequently comes up in discussions. The popular software has been in the business since 2005 and has helped many organizations and IT teams administer and support devices remotely. However, like any other tool, TeamViewer may have limitations that can influence businesses and IT professionals’ decisions when choosing a solution for their remote access requirements.
If you’re looking for an alternative remote support software like TeamViewer, this guide is for you. We present the best TeamViewer alternatives, highlighting their features, potential drawbacks, and how they compare. Read on to find the best solution for your needs.
NinjaOne
NinjaOne is an automated endpoint management solution that harnesses powerful feature sets that are truly beneficial for IT teams and Managed Service Providers. Speaking of powerful features, NinjaOne offers a robust remote access solution as part of its comprehensive IT management platform, ensuring streamlined operations, improved efficiency, and enhanced productivity for IT professionals.
NinjaOne Remote is fast and reliable, helping you boost productivity and minimize downtime.
See for yourself with this free trial, or watch a demo
Key features
- Reliable device connection: NinjaOne offers a fast and dependable device connection that eases the complexities of remote access. This makes the job less tedious for IT administrators, ensuring end-user issues are addressed immediately while minimizing downtime.
- Advanced remote support capabilities: IT administrators need more than device connection reliability and speed. NinjaOne also provides support features that can enhance your troubleshooting experience. These functionalities include live chat, state-of-the-art multi-screen support, focus screen indicators, and more.
- Single-click access: Single-click access further streamlines device connections, allowing IT professionals to quickly and easily initiate remote sessions without complicated procedures. This optimal approach allows IT administrators to connect directly to devices from the NinjaOne Device page or a ticket, eliminating the need for separate logins or switching between tabs.
- Cross-platform support: NinjaOne works on major platforms and operating systems, including Windows, macOS, Linux, and mobile phones running Android or iOS. This is ideal for organizations that manage diverse IT environments with a mix of devices and operating systems, providing a unified solution for all remote access needs.
5 Reasons to choose NinjaOne over TeamViewer
- Top-rated Remote Software Support
Being rated #1 on G2 based on aggregated user scores and reviews says so much about NinjaOne’s dedication to delivering a superior remote support experience and a truly valuable solution for its customers. Aside from that, NinjaOne is also top-rated in other product categories, such as endpoint management, patch management, RMM, and more. This makes NinjaOne a standout platform for IT professionals seeking best-in-class solutions across multiple critical areas. - Unified IT management
NinjaOne is a platform that offers a variety of essential tools to help IT administrators optimize their tasks. The automated endpoint management solution follows a “single pane of glass” model, ensuring each tool is within reach through the platform’s centralized console. This approach enhances workflow and helps maximize productivity, freeing up IT staff to focus on more strategic initiatives and less on tedious, repetitive tasks. - Automation
NinjaOne’s automation functionality is known for its efficiency and reliability, ensuring IT administrators leverage a future-ready solution for managing operations. The feature aids in simplifying repetitive tasks such as patch management, software deployments, and system maintenance, allowing IT teams and MSPs to allot more time for other important operations. - Seamless integrations
IT administrators would always want an IT management system that can work with other tools that they may have been relying on for quite some time. NinjaOne offers integrations with some of the major third-party tools, making it easier for IT teams and MSPs to maintain a unified workflow, avoid data silos, and maximize the value of their existing software investments. - Support and service
Aside from its remarkable features, NinjaOne also boasts its dedication to providing quality support to its users. From onboarding to training, down to troubleshooting, NinjaOne makes sure that users are supported each step of the way. The claim is proven by an impressive track record, including an annual average Customer Satisfaction (CSAT) score of 98.4%, making it a top choice for many IT administrators and MSPs.
Customer story
Snyder Langston, a general contractor based in Irvine, CA, needed an endpoint management tool that could accommodate a large chunk of its workforce that practices remote setup. This prompted the company’s IT Manager, Steve Park, to look for an IT management solution that could do the job, specifically one that offers secure remote access capabilities to ensure business continuity. After evaluating several options, Steve Park and Snyder Langston chose NinjaOne.
“We had NinjaOne’s remote agent capabilities and having everything under one roof was very appealing. I like to consolidate things vs. several different agents sitting in the background of a PC.” said Park.
NinjaOne’s remote control feature also empowers Park to seamlessly access and manage any Windows or Mac endpoint from a single, unified dashboard with just one click. This has enhanced Park’s visibility of remote devices, which make up 70% of Snyder Langston’s workforce.
Read more Customer Stories or check out NinjaOne reviews.
- 1,831 reviews (at the time of writing)
- 4.7 / 5 stars
- 238 reviews (at the time of writing)
- 4.8 / 5 stars
Customer Quotes
“ The remote access is faster, all integrations work better and software deployment is easier. User management works so well with NinjaOne both for customer technicians and third-party end-users.”
– Sindre Winsvold, IT Ops Analyst at Nordlo
“NinjaOne took the time to remote into a device from five minutes to five seconds”
– John Pilot, Solution Architect at Major League Baseball Team
“NinjaOne, which provides me with remote access with a cloud-based managed model, gives me much more flexibility and security in my work.”
– Fabrice Abida, Lead Endpoint User at Maisons du Monde
Pricing
NinjaOne offers flexible pay-per-device pricing that scales to meet your needs.
🥷 NinjaOne endpoint management has been consistently rated #1 by G2 for years.
Start your free trial to see why.
1. Atera
Atera is an IT management solution that offers a combination of many essential endpoint management tools. These tools include patch management, remote monitoring and management (RMM), operational automation, and more. Atera also offers remote control functionality that helps IT administrators access PCs, servers, applications, and more from any location.
Pros
- Integrated remote access tools: Atera integrates with multiple remote access solutions, including AnyDesk and Splashtop. This enables IT administrators to initiate sessions directly from alerts or ticket views.
- Attended and unattended support: The platform’s remote access functionality allows IT technicians to provide device support whether the end-user is present (attended) or not (unattended).
- Work-from-home functionality: Atera enables employees to securely access their office computers from home, replicating their work while maintaining business continuity.
Cons
- AI-focused: Some users expressed their concerns about Atera’s overwhelming focus on AI, which somehow affects the improvement of more essential functionalities.
- Graphical issues: Others pointed out issues they experience when interacting with Atera’s UI, specifically on graphical aspects such as page resizing problems, unusable blank areas within the window, especially when scrolling, etc.
- Splashtop connectivity issue: Some Atera users also mentioned integration difficulties, such as occasional issues when connecting to Splashtop.
2. Ivanti
Ivanti is an IT management solution marketed towards large-scale organizations for its suite of enterprise service management solutions. The platform integrates essential endpoint management functionalities such as asset discovery and management, network security, patch management, and more. Ivanti also offers remote access capabilities that help IT technicians troubleshoot, diagnose, and resolve end-user issues remotely.
Pros
- Browser-based access: Ivanti’s browser-enabled access allows IT technicians to remotely manage and access devices through any HTML 5-enabled browser.
- Chat and drawing for remote access: The platform’s remote access functionality also allows technicians to use chat and drawing features, improving ways to communicate issues between technicians and end-users.
- Role-based remote management: Ivanti enforces restrictions in remote control to assigned technicians only. Additionally, it notifies users when their machines are accessed.
Cons
- Setup complexities: Some Ivanti users reported difficulties with initial setup, which made them rely on forums and customer support for this simple task.
- Documentation: Others suggested a thorough and regular review of Ivanti’s documentation to make it more comprehensive and up-to-date.
- Occasional slowdowns: Some users mentioned that Ivanti’s console may suffer from occasional slowdowns, mainly when accessed over a VPN.
Choosing from the best TeamViewer alternatives
Remote access is an integral feature that most IT administrators need to carry out troubleshooting effortlessly and address many other end-user issues. This allows technicians to decide on the next best course of action when resolving issues on a device that’s not physically accessible. It’s only logical to be critical when deciding on an IT management solution with robust, secure, and efficient remote access capabilities.
Taking advantage of free trials and trying out demos should help you make an informed decision, aside from the list of the best TeamViewer alternatives we outlined above. Ultimately, the right solution will depend on your specific needs, budget, and the scale of your IT infrastructure.
