Customer Story

Major League Baseball Team Wins Big with NinjaOne

With John Pilot, IT Ops Analyst, Major League Baseball team
Baseball stadium

Endpoints supported


With NinjaOne since



Major League Baseball (MLB) is a professional baseball organization. One of the major professional sports leagues in the United States.


United States


If there’s one thing worse than a slow start to the season, it’s a sluggish endpoint management tool. Or as John Pilot, an IT ops analyst at one of America’s favorite smalltown clubs put it, “Our previous tool was incredibly unresponsive.” After the COVID-19 pandemic, the entire baseball club moved to a remote environment, emphasizing that change was necessary for the security of their organization and modernization of their IT department. Learn how NinjaOne exceeded endpoint management expectations for this Major League Baseball team.

baseball player hitting a baseball

Endpoint management simplified

“[NinjaOne’s] user experience is incredible–I can look at my environment from the 10,000 foot view or zoom in at the microscopic level. And it’s scalable. NinjaOne’s automations allows us to monitor and support 1,000 endpoints as easily as 10 endpoints,” said Pilot.

NinjaOne OS patching dashboard

Reliable, automated patch management

“After using NinaOne for a couple of years, I am a believer. NinjaOne’s automated patch management is exceptionally reliable. And if anything does fall through the cracks, the new patch dashboard tells us exactly what failed, on which endpoints, all in real time,” said Pilot.

Pitcher throwing a fastball

72X faster

“Deploying PowerShell script used to take two hours. With NinjaOne, it takes twenty minutes. Let’s say one of our scouts is in Japan and is having problems with his laptop. I can easily remote in with NinjaOne to run diagnostics– what previously took five minutes, takes five seconds,” said Pilot

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