Streamline helpdesk efficiency. Resolve issues faster.
Reduce ticket resolution times with automated request management.
Actionable insights. Customized ticketing workflows. Improved IT service.
Streamline workflow automation
Manage all workflows, end-user devices, servers, VMs, and networking devices from a single easy-to-use interface.
Improve service delivery times
Leverage the power of our integrated single-pane solution to take one-click actions right from a ticket for seamless service management.
Enhance end-user productivity
Empower technicians to solve critical problems faster so end users can get back to productivity more quickly.
Features and Solutions
Easily Manage IT Tickets
Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.
Act Directly from a Ticket
Employ NinjaOne Ticketing’s seamless integration with our endpoint management capabilities, allowing you to take common and critical remediation actions without ever leaving the ticket.
Automate IT Ticketing Workflows
Enhance your team’s efficiency with customizable response templates, highly configurable condition-based ticket creation rules, and event- and time-based ticket routing automations.
Collaboration Made Easy
Work together more efficiently with an easy-to-use ticket workspace featuring private/public message, @ mentions, and a shared activity feed.
Quickly Resolve Problems
Easily identify, analyze, and remediate problems – with automatically populated vital information, system details, etc. – to minimize the impact of wide-spread issues.
Self-Service Client Portal
Direct your end-users to the brandable client portal to create, respond-to, and update tickets and access Ninja’s integrated end-user remote control and file restore tool.
Active IT Asset Management
Get a complete inventory of IT assets with live health and performance data for incident context and faster triage.
Discover value in 5 minutes.
Customers love NinjaOne
0
%
saved time on manual tasks through automation
0
%
reduced ticket volumes and resolution times
0
%
replaced 3-4 tools with NinjaOne
NinjaOne kicks IT into hyperdrive, and helps DECKED keep pace with rapid growth
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
Ready to automate the hardest parts of IT?
Resources
FAQs
What is an IT ticketing system?
The process of ticketing enables IT teams to simplify and streamline IT support by providing a system that allows them to track, prioritize, and resolve issues efficiently. When and end-user has an IT issue they can create a ticket. A technician gets assigned to the ticket and is responsible for investigating and resolving the issue. During the entire process, the technician can change the status of the ticket.
What are IT tickets?
IT tickets is the term used to refer to a record of an IT support request submitted to an IT team to resolve issues and provide support for end-user requests. Tickets may represent many different types of requests depending on the nature of the IT environment and the focus of the IT team. They may go by other names like “service requests”, “trouble tickets” or “support cases” but most organizations and users are familiar with the term “IT ticket.”
What is the process of IT ticketing?
The process of ticketing enables IT teams to simplify and streamline IT support by providing a system that allows them to track, prioritize, and resolve issues efficiently. When and end-user has an IT issue they can create a ticket. A technician gets assigned to the ticket and is responsible for investigating and resolving the issue. During the entire process, the technician can change the status of the ticket.
How does NinjaOne’s IT ticketing software work?
NinjaOne’s ticketing software is built exclusively for IT professionals to make help-desk activities as fast and simple as possible. To do this, Ninja’s solution automates ticketing workflows, allows users to take action directly from tickets, customizes essential documentation, and improves collaboration with an easy-to-use ticket workspace. Additionally, users can manage, assign, take on, and interact with tickets remotely via NinjaOne’s mobile app. Partner with NinjaOne and sign up for your free trial to start providing next-level IT support today.
What is IT ticketing software used for?
Ticketing software helps IT teams manage requests, events, issues, and alerts that require support from technicians. Using ticketing software, technicians are able to automate ticketing processes, analyze and resolve issues, meet SLAs, document important information, and collaborate with others to provide top-of-the-line support. Ticketing software is a type of help desk software that’s designed to improve IT support efforts. Find out how NinjaOne Ticketing can make technicians’ lives easier and improve IT support with a free trial.
Benefits of IT ticketing system software?
NinjaOne’s ticketing software provides benefits not only for technicians and their teams, but also for businesses as a whole. From a business perspective, the main purpose of Ninja’s ticketing software is to reduce technicians’ workloads, save time, boost efficiency, improve productivity, and provide reliable IT support for teams. For technicians, the benefits of NinjaOne’s ticketing software include customizable ticket boards, workflow automation and management, ticketing dashboards and reports, active asset management, and workspaces to improve collaboration. See NinjaOne’s ticketing system software in action by watching this free demo video.
Do I need NinjaOne’s IT ticketing support system?
NinjaOne’s ticketing support system is the perfect solution for IT teams and MSPs who need a unified tool that provides ticket automation, automatic context and information population, active asset management, flexible technician boards/workspaces, and remote ticket management. If your technicians have constantly-growing workloads, inefficient tools, poor collaboration, or difficulty finding contextual information, it’s time to switch to a better solution. After partnering with NinjaOne, IT teams have minimized resolution times, improved reporting capabilities, and customized ticketing environments to boost efficiency and productivity. See what NinjaOne partners think about NinjaOne ticketing on the customer stories page.
How much does NinjaOne IT ticketing software cost?
NinjaOne offers pay-per-device pricing for clients that’s flexible and customized. To receive an accurate, customized quote for NinjaOne ticketing software, visit the pricing page and fill in your information. With monthly payments that are customized for you, NinjaOne ensures that your business only pays for the tools and solutions it needs. If you want to see how NinjaOne ticketing works with your specific IT environment, start a free trial today.