Searching for alternatives to Matrix42? Maybe you’ve heard of the software before but are unsure whether it fits your business needs and IT budget. In your journey to find the ideal endpoint management software solution, you need to look for a vendor that offers superior remote monitoring, reliable patch management, and excellent automation.
If you’re in the middle of ‘shopping around,’ trying to ensure you pick the endpoint management solution that aligns perfectly with your needs, you’ve come to the right place. We’ve done the research, sifted through various options, and are here to present you with an analysis of the function and potential pros and cons of some top alternatives in the market.
It’s worth noting that most endpoint management vendors offer the same core functionalities but may differ in speed, reliability, and scalability. That’s why it’s important to take your time, try each potential solution, and see whether its features check all your boxes. You may also want to match your specific requirements with your IT budget to make the most informed and balanced decision.
1. NinjaOne
NinjaOne is the market leader in endpoint management and for good reason. The all-in-one solution enables your IT enterprise to easily gain complete endpoint visibility control of all your Windows, macOS, and Linux devices from an intuitive interface. Built for modern IT teams, NinjaOne helps you drive radical efficiency from day one so that you and your team can focus on higher-level tasks.
5 reasons to choose NinjaOne over Matrix24
1. Policy-based management
Policies are NinjaOne’s centralized device management and automation engine. Your policies tell NinjaOne how you want your endpoints managed daily and what actions should be executed based on certain metrics. Compared to other vendors, NinjaOne uses a simple “one policy per device” rule to give you more visibility and understanding of how each device is managed. This policy rule also provides a more intuitive and efficient experience.
2. Live monitoring and remediation
NinjaOne’s solution gives you the tools you need to detect and remediate problems before they turn into bigger problems. Part of this commitment to proactive IT management includes live monitoring and remediation of all your endpoints in a single pane of glass. Your IT technicians can also create custom alerts based on system health and performance so that every server, workstation, and laptop is always performing at its best.
3. Modern UI
The team at Ninja brings over a century of combined experience in IT management to deliver a modern, simple, and visually appealing solution. With NinjaOne, you never have to guess where each feature is located or how to execute tasks. Its UI is incredibly intuitive, so it can be used by anyone, regardless of technical skill or experience.
4. Ease of use
Whether managing 50 or 50,000 endpoints in a remote and distributed workforce, you can rest easy knowing that Ninja will remain fast and as robust as it was from the start. As with all Ninja products, its endpoint management solution leverages automation to reduce the administrative burden of handling repetitive, tedious tasks.
5. Visibility
NinjaOne endpoint management allows you to view, monitor, and manage all the endpoints in your IT environment. This ability to track all your endpoints also enables you to take further needed action, such as triggering scripts to resolve problems, updating them for better performance, and executing security tasks such as anti-virus scans.
Increase your endpoint management efficiency with NinjaOne.
Strengths of NinjaOne
- Proactive support. NinjaOne, rated #1 in customer support, believes in being your partner in your growth. Aside from offering free and unlimited onboarding and training, Ninja also takes pride in having one of the fastest first-response times, under 60 minutes after receiving an IT ticket. This has contributed to the company receiving a market-leading 98 CSAT (customer satisfaction score).
- Patch management. NinjaOne offers 100% cloud-based and agent-deployed patch management software to deliver better patch compliance faster. With NinjaOne, you spend 90% less time patching so that you and your IT team can focus on more high-level tasks.
- Ticketing. NinjaOne ticketing is a fully customizable tool that offers in-depth info and essential actions, such as remote access and scripting, directly from the ticket. This unified support significantly improves ticket resolution times and service delivery outcomes.
- Reporting. With NinjaOne, you deliver the reports you need in the way you need them. The IT reporting tool allows you to customize reports with the data that most impacts your specific business. You can choose from various data section templates and filter them based on certain parameters.
- Rapid development cycle. NinjaOne is built on innovation. Its endpoint management solution uses a continuous release and thorough QA process to ensure you always experience reliable new features, functionalities, and bug fixes. NinjaOne also regularly updates its product roadmap so that you know exactly where the company is going and whether it aligns with your own business goals.
Customer story
Jer Ratcliffe, Systems Administrator at Heritage Credit Union, was looking for an endpoint management solution that would help them manage over $200 million in assets across British Columbia. Despite being a smaller IT group, Jer needed a powerful solution that could handle many complex tasks.
“Ninja checked all the boxes for what we needed and stood out immediately and was an instant hit with management. In addition to looking better and feeling more intuitive than other solutions, I think the biggest differentiator for us was that we felt we’d get support and attention from Ninja, even though we’re a small customer. We got really good feelings talking with the Ninja team,” says Jer.
Read more NinjaOne customer stories.
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.
Reviews
- 1,087 reviews (at the time of writing)
- 4.8 / 5 stars
- 203 reviews (at the time of writing)
- 4.8 / 5 stars
2. Atera
Atera is an all-in-one IT solution to help IT enterprises increase their efficiency and provide better service to their end users with its centralized eco-system of integrated solutions. Its solution follows a pay-per-technician pricing model that can be billed either annually or monthly.
Use cases
Atera is generally used by rapidly expanding SMBs specializing in IT management. It is also used by smaller IT enterprises in the marketing and engineering sectors.
Pros
- Remote monitoring and management. Atera helps you monitor and manage a variety of devices across multiple operating systems.
- Remote access. Atera integrates with popular remote access software, such as TeamViewer and AnyDesk, so your IT department can start sessions easily and instantly.
- Helpdesk and ticketing. Atera helps you respond to IT tickets immediately and efficiently.
Cons
- Lack of customization. Some users on G2 have said that Atera’s solution cannot be fully customized to their specific business needs.
- Better suited for Windows devices. Atera has limitations with its macOS and Linux device features and integrations.
- Pricing. Atera can get expensive, especially if you plan to add more technicians to your team.
See how Atera compares with NinjaOne.
Read a more in-depth comparison of Atera alternatives.
3. Ivanti
Ivanti operates on the principle “Everywhere Work. Elevated” and has designed its endpoint management to be as easy to use as possible. Its solution helps you efficiently monitor and manage endpoints while proactively detecting and resolving IT issues.
Use cases
Ivanti is often used by mid-market businesses. The endpoint management software solution is primarily used for inventory management, patch management, and software deployment.
Pros
- Unified management. Ivanti offers comprehensive endpoint management in one console.
- Endpoint security. Ivanti helps you secure and manage your IT infrastructure so that you can preemptively identify and resolve security vulnerabilities.
- Patch management. Ivanti automatically patches software in your managed devices to keep your IT network healthy.
Cons
- Documentation. Ivanti’s solution is not updated in real-time, which may make the documentation less reliable.
- User-friendliness. Ivanti’s UI may be more complex than others and require more time and training to fully understand.
- Speed. According to some users on G2, Ivanti may begin to lag, especially as more endpoints are added or when you use a VPN.
See how Ivanti compares to NinjaOne.
Evaluating alternatives to Matrix42
Choosing the right endpoint management software solution does not have to be difficult. An expert tip would be to sit down with your IT team and determine your pain points and what you want your endpoint management tool to do. Map out a list of necessary features and any other functions that would be nice to have, and match those with the current offerings of the possible vendors. Remember to choose the software that best addresses the needs of your IT environment.
