Unified IT Operations
Align IT teams with end users to drastically improve IT outcomes.
What is Unified IT Operations?
Unified IT operations (UITO) focuses on centralized and remote IT management to drive radical efficiency for IT teams, reduce risk across IT operations, and improve the productivity and satisfaction of today’s hybrid, remote, and distributed workforces.
Unlike traditional approaches to IT, unified IT operations aligns the entire IT organization around the goal of driving business growth and productivity by avoiding, negating, and solving business user pain. By focusing on user outcomes, unified IT operations highlights the impact of IT on business growth and elevates IT operations to a strategic business contributor.
The Unified IT Ops Framework
Centralize and consolidate IT management
ITSM, ITAM, ITOM, RMM, BDR, IDP… IT teams use 20+ tools on average to manage endpoints, secure their environment, and support end users. Consolidating solutions and centralizing management drives radical efficiency, improves security, and helps you make better informed decisions.
Make automation part of your DNA
So much of what IT teams spend their time on is standardized repetitive tasks that are ripe for automation. Introducing automation across key workflows and endpoint management tasks is key to scaling operations, improving reliability, and driving maturity.
Deliver user productivity and satisfaction
IT is the enabler of business and needs to be recognized as a strategic contributor. Aligning IT goals and processes behind delivering business-user productivity and satisfaction helps ensure IT has the resources, influence, and buy-in to make
an impact.
Align behind modern workflows
The way people work and businesses organize themselves is changing and becoming more distributed. IT leaders need to align behind these norms, ensuring IT management tools and processes fully and natively support distributed endpoints and users.
Benefits of Unified IT Operations
Radical IT efficiency
Centralized management and automated workflows drive productivity and reduce support strain.
50–70%
faster issue remediation
Improved security
Enhanced visibility into endpoint and user activity - along with automated alerts and mitigation - is more essential than ever to securing modern environments.
90% faster patching with higher patch compliance rates
More productive users
More proactive and efficient support combined with standardized delivery ensures end-users are more satisfied and productive.
20–30%
fewer support tickets
Reduced risk
Building a single source of truth for IT makes it easier to set and maintain compliance baselines.
Up to 80% reduction in downtime
Reduced costs
From reducing stack complexity to reducing training requirements for technicians, unifying IT operations helps reduce IT costs without losing capabilities.
>5% lower
IT costs
Why now?
The way we work is changing. IT teams have not had the bandwidth or time to adjust their own processes. While productivity suites and end-user applications have transitioned to a cloud-based SaaS model that supports modern work environments, IT tools have lagged behind, requiring on-premises, network- or domain-based models to deliver services.
The above chart shows the percentage of IT teams leveraging on-premises versions of software versus cloud-based solutions. Based on a 2021 Ninja survey.
That model works well for traditional location-based work environments, but treats remote and distributed employees as second-class citizens. With almost two-thirds of American employees working at least partially remote in 2022, IT teams need to unify IT operations to deliver modern IT services.
Your world without Unified IT Ops
Without unified IT operations, your IT team is likely using dozens of tools to support end users, manage endpoints, and maintain infrastructure. Those tools are often either poorly integrated or not integrated at all, leading to constant context switching, unaligned sources of truth, and inefficient workflows.
The Unified IT
Operations Platform
NinjaOne is the world’s first unified IT operations platform, designed to simplify IT operations, make IT teams
more efficient, and enable greater business productivity.
RMM
The #1-rated RMM, built for MSPs across all stages of growth.
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Endpoint Management
Monitor and manage all your IT assets centrally from anywhere.
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Patch Management
Automate patching for any internet-connected endpoint.
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Backup
Protect your critical business data from ransomware attacks.
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Service Desk
Accept, assign, and automate your IT ticketing workflow.
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Remote Access
Securely take control of attended or unattended devices with one click.
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IT Documentation
Document everything and reference documents.
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Software Deployment
Install, uninstall, and manage software individually or at scale.
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IT Asset Management
Discover new assets and get real-time insights of all your IT assets.
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RMM
Patch Management
Backup
Ticketing
Documentation
Endpoint Security
Remote Access
