Unified IT Operations
Remove silos and align IT teams to deliver a better IT experience for everyone.
What is Unified IT Operations?
Unified IT operations (UITO) focuses on reducing technological, interpersonal, and operational silos within IT teams and with end-users to minimize risk, improve productivity, and deliver a better IT experience for everyone.
Unlike traditional approaches to IT, unified IT operations aligns the entire IT organization around the goal of driving business growth and productivity by avoiding, negating, and solving business user pain. By focusing on user outcomes, unified IT operations highlights the impact of IT on business growth and elevates IT operations to a strategic business contributor.
Unified IT operations includes all aspects of IT management including IT service management, systems administration, network and infrastructure management, applications management, and security.
The Unified IT Ops Framework
Centralize and consolidate IT operations
IT teams use too many tools to monitor their infrastructure, manage servers, support end-users, and secure their environment. Often, different teams in the same company will use competing tools to accomplish the same tasks. IT leaders can break down siloes, reduce cost, and improve security by centralizing and consolidating their IT management stack and building a single source of truth for IT.
Make automation part of your DNA
Complex tasks are prone to human error and repetitive tasks take time away from critical projects. IT teams must invest in automation to drive standardization, reduce human error, and drive radical efficiency across all IT function. Mature automation drives better technician outcomes and allows IT to focus more on strategic outcomes.
Get the most out of the resources you have
IT resources never scale at the same rate as businesses do. IT teams are almost always overworked and understaffed and often the tools IT teams use contribute to this. IT teams need to leverage tools that drive adoption through ease-of-use, intuitiveness, and minimal learning curve to ensure their resources are spent effectively.
Build for the distributed workforce
Remote, field, hybrid, and distributed workers can no longer be seen as an exception. The tools IT teams use, the processes they build, and the support they provide must be remote-first, even for employees in the office. Centralizing and consolidating around cloud-managed tools reduces costs, reduces complexity, and drives better outcomes for both IT and end-users.
Why now?
The way we work is changing. IT teams have not had the bandwidth or time to adjust their own processes. While productivity suites and end-user applications have transitioned to a cloud-based SaaS model that supports modern work environments, IT tools have lagged behind, requiring on-premises, network- or domain-based models to deliver services.
The above chart shows the percentage of IT teams leveraging on-premises versions of software versus cloud-based solutions. Based on a 2021 Ninja survey.
That model works well for traditional location-based work environments, but treats remote and distributed employees as second-class citizens. With almost two-thirds of American employees working at least partially remote in 2022, IT teams need to unify IT operations to deliver modern IT services.
Your world without Unified IT Ops
Without a unified approach to IT operations, your IT team is likely using dozens of tools to monitor infrastructures, support end users, manage endpoints, and maintain your network. Those tools are often either poorly integrated or not integrated at all, leading to constant context switching, unaligned sources of truth, higher costs, and inefficient workflows.
The Unified IT
Operations Platform
NinjaOne is the world’s first unified IT operations platform, designed to simplify IT operations, make IT teams
more efficient, and enable greater business productivity.
RMM
The #1-rated RMM, built for MSPs across all stages of growth.
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Endpoint Management
Monitor and manage all your IT assets centrally from anywhere.
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Patch Management
Automate patching for any internet-connected endpoint.
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Backup
Protect your critical business data from ransomware attacks.
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Service Desk
Accept, assign, and automate your IT ticketing workflow.
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Remote Access
Securely take control of attended or unattended devices with one click.
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IT Documentation
Document everything and reference documents.
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Software Deployment
Install, uninstall, and manage software individually or at scale.
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IT Asset Management
Discover new assets and get real-time insights of all your IT assets.
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RMM 
Patch Management 
Backup 
Ticketing 
Documentation 
Endpoint Security 
Remote Access 
