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What are Managed Cloud Services?

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The cloud has fundamentally changed how organizations work with technology. The days of an on-prem infrastructure and endpoints with a physical data center are starting to be seen in the rearview mirror by many businesses, and now nearly half of all corporate data is stored in the cloud.

There are multiple factors that have caused this change and increased the transition to the cloud, but one of the main supporting factors that makes this possible is the use of managed cloud services.

What are managed cloud services?

Managed cloud services refers to an outsourced third-party managing software, a service, or an entire network on the cloud. The amount of technology that the third party is responsible for can range, depending on the needs of an organization. Managed cloud service provider task domains can include security, maintenance, configuration, migration, and optimization, which help to continually support the cloud and ensure that it operates smoothly.

What is a managed service provider?

A managed service provider (MSP) is an organization whose purpose is to provide outsourced services for another business. Typically, these services are related to information technology (IT). MSPs perform the work of maintaining an IT environment, often (and increasingly) providing cloud services.

Who uses managed cloud services?

Companies who either don’t have or no longer want an internal IT team, or are looking for someone else to handle management tasks for the cloud, will often use managed cloud services. These services free up people in the organization to work on tasks that can help move the company forward or generate revenue.

5 benefits of managed cloud services

Better pricing

Managed cloud services typically follow a static pricing model, which means that no matter what goes wrong in your organization’s cloud, you’ll pay the same price. Often these regular payments occur monthly. It’s hard to know what may go wrong at any second, but this makes the budget for cloud maintenance predictable and affordable.

Up-to-date IT environment

Putting the responsibility of managing your cloud in someone else’s hands means you’ll have cloud experts overseeing your services. They’ll stay on top of updates and will automatically upgrade elements within the cloud, so you won’t have to worry about it yourself.

24/7 support

The round-the-clock support that managed cloud services provide is unparalleled, especially when something goes wrong in the middle of the night. Rather than having to stress and worry about how to resolve it yourself, you can depend on managed cloud services to fix any problem that might exist in the cloud.

Increased cloud network security

Managed cloud services enhance the health and protection of the cloud, helping it to be armored and prepared for possible cyberattacks and threat actors. Additionally, the 24/7 support that’s provided can boost cybersecurity since there is always someone with visibility into what’s happening in your cloud.


A business is ever-changing, so the tools used to manage it should be able to change with it. Whether you need to scale up or down, managed cloud services can meet the needs of your organization’s cloud.

5 things to consider when choosing a managed cloud services provider

Selecting a third-party business to manage your cloud is a decision that can have a domino effect on the state of your IT environment, so it’s not one to take lightly. When deciding who will be your company’s managed cloud services provider, keep these six factors in mind:

Understanding of your business needs

Finding a managed cloud services provider who truly understands the types of services your business needs is one of the key attributes to consider when making your decision. If a common understanding isn’t established at the very beginning, then there will undoubtedly be problems down the road with managing cloud services. Make sure that a service level agreement is established so you can understand exactly what services you’ll be receiving.

Experience and track record

Do your research to find out how experienced they are in providing managed cloud services. They’re the ones in charge of the cloud environment, so you want to ensure that they have the expertise to manage it. Request references as well so you can speak with someone who’s also worked with them, and you can hear about their experiences.

Data security

Choose a managed cloud services provider that follows the best recommended cybersecurity practices, such as cloud-based patch management. Since the cloud can often be more susceptible to cyberattacks, it’s crucial to ensure that the right protections and precautions are put in place. Ask your provider how they plan to implement proven cybersecurity practices in your cloud environment, and make sure you’re on the same page as to what the most crucial data to protect is.

Availability and responsiveness

How available and responsible your managed cloud services provider is can have a huge effect on the productivity or your business and continual business operations. Look for a provider who has short response and resolution times to guarantee that employees and process can continue working.

Ability to grow with your company

As your business grows, your needs will also grow and evolve over time. An experienced managed cloud service provider can adapt and provide continuous services to your business. They will know what needs to take place in the cloud in order to accommodate for that growth.

Provide managed cloud services with the help of NinjaOne

NinjaOne is a fully-remote, unified remote and monitoring management platform with tools like patch management and ticketing. The software allows you to view all your organizational endpoints in a single-pane-of-glass for full visibility into a cloud environment. Sign up for a free trial today to see how easy cloud managed services can be with our software.

Next Steps

For MSPs, their choice of RMM is critical to their business success. The core promise of an RMM is to deliver automation, efficiency, and scale so the MSP can grow profitably. NinjaOne has been rated the #1 RMM for 3+ years in a row because of our ability to deliver an a fast, easy-to-use, and powerful platform for MSPs of all sizes.
Learn more about NinjaOne, check out a live tour, or start your free trial of the NinjaOne platform.

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